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Getting resort to respond...help!

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#1 bettertowed

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  • 3 posts

    Posted 02 November 2009 - 05:24 PM

    Have any of you had a problem where you've had a hard time getting a resort to respond to your e-mails, return your phone calls, etc.? Are there any tips or tricks to speed the response? Trying to get married at the Mayan Palace in Nuevo Vallarta...


    #2 Chica & Octi

    Chica & Octi
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    • 39 posts

      Posted 02 November 2009 - 07:00 PM

      Hey bettertowed,

      Yes I feel your pain!!! Its very frustraiting.

      I resorted to putting the request number in the subject line ie: "2nd Request" "3rd Request" it helped a little.

      And calling directly instead of email did help as well.

      I'm not sure about your resort but I know at the Riu they aren't technically required to help you start planning until you get there or a month before at the most.

      Luckily I have been able to find most of the info i need on this forum! Maybe some other BDW brides can help answer some of your questions quicker?

      Hope this helps!!

      #3 damaris

      • Jr. Member
      • 462 posts

        Posted 02 November 2009 - 07:14 PM

        What I found when I went down for a site visit is that unlike us they do not live by their computers or pda's. I also found out that most are overwhelmed and while you are planning your wedding now for the future, they most likely are tending to 4 or 5 weddings as we speak. My WC told me Monday mornings is best to reach her.


        #4 weddinggirl72

        • Newbie
        • 139 posts

          Posted 02 November 2009 - 09:30 PM

          I usually email my resort and then follow up with a phone call early in the morning or towards the end of the day. Good luck and hang in there. I know its frustrating!
          So far 68 RSVP's and 56 people are booked to stay at the resort!

          #5 eec129

          • Newbie
          • 108 posts

            Posted 02 November 2009 - 11:54 PM

            A phone call always seems to work best!
            44 booked plus bride and groom!


            #6 Mishka Designs

            Mishka Designs
            • Sr. Member
            • 1,574 posts

              Posted 03 November 2009 - 04:18 AM

              I "hear hear" everyone on the phone call - I'm not saying Mayan Palace in particular only has this problem, but turn over is HUGE down here in Vallarta for hotel wedding coordinators - they work the poor things to death and pay them very little - Sometimes email can get overwhelming - I'm just one little ole designer and I can leave for 2 hours and come back and have over 30 emails - imagine a hotel wedding coordinator with all the emails for all the weddings they do! Also, many of you up north are wAAAAY better connected than us down here. Most of us do not have a PDA, nor do we get instant emails to our cell phones - it's super expensive to do that. Plus, to be honest, the Vallarta way of life is a bit more laid back than it is up north and "time" is looked at differently - I'm not excusing anybody, eh? Just trying to explain that it's not about you personally (which I'm sure you know but can be frustrating and like "GAAA - MY WEDDING - GAAA" ).

              I concur that a phone call would probably work best - and just keep calling until you get someone - most hotels discourage phone calls outside Mexico, even if they have a special plan - whatever you do, don't try to call between 2-4 when everyone goes to lunch or between 5-7 when most ceremonies take place . If you can afford it, you may want to hire a coordinator and let her have the headache of dealing with the hotel .

              #7 lip0213

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              • 32 posts

                Posted 09 November 2009 - 01:49 AM

                We were in Nuevo Vallarta a little over a week ago and the Mayan Palace, NV was closed for remodel. You may want to contact the Grand Mayan for info. We were supposed to stay at MP and they put us at the Grand Mayan due to the remodel.

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