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Dreams Riviera Cancun - Brides post here (new thread)

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Originally Posted by Princess402 View Post
That does suck!

Unfortunately I was basing what I said on what one or two other girls had said on here... can't remember who, but I'm sure if I went back on the thread I could find it. Hopefully somebody can chime in that actually did have this agreement with Ana!
I'm catching up on post so forgive me if this has already been anwered - but I have an email from Ana stating that instead of the wedding photography included in my package, I can sub it out for extra video. I am bringing in my own photographer and that's what she told me. So I hope this helps!

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Originally Posted by rdsjcr View Post
I have gone back and forth with Ana for a month or so ... telling her that I hear she will sub out video for photos and so forth and she insists that she cannot and will not and has not told anyone that she will... I told her that I heard on here that she has done for people and she basically told me that the girls are either misunderstanding her or lying. She says b/c the resort directly works with a company -- that Dreams has no control over it.

See- I am bringing my own photographer and wanted to do the Ultimate Pkg and sub more video for the photos-- or do the other pkg and do video instead of photo and she says NO.

UGH!!

Anyone else heard different? Have document to prove it? I am tired of us all being told different things.
I feel terrible!!! I totally had an email from her but then I deleted because we decided to use the hotel photographer for the welcome party so I didn't need the execption to get more video. This was ages ago though...so management might have had a fit and she had to stop offering that. Or maybe I really did misunderstand her?

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Do any of you ladies know the email for the sales manager at DRC? At the beginning Ana was actually ok, responding say once a week, but she kept missing allot of my questions so I put together a master of all my questions, and sat back. Well its been 3 weeks and no responce! I need to escalate it up to someone, thought sales manager would be the next step? I tried googling it but cant find it, I may call the resort later I guess if I cant find it.

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Originally Posted by Boo View Post
Do any of you ladies know the email for the sales manager at DRC? At the beginning Ana was actually ok, responding say once a week, but she kept missing allot of my questions so I put together a master of all my questions, and sat back. Well its been 3 weeks and no responce! I need to escalate it up to someone, thought sales manager would be the next step? I tried googling it but cant find it, I may call the resort later I guess if I cant find it.
Here is the email address for the sales manager, Hagen Sommers. I have emailed him and my mom actually called and talked to him about the golf issue. sales@dreamsrivieracancun.com.mx

Let me know if you need anything else.

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Hi Everyone - I am back from the most fanatastic wedding at Dreams. I don't have much time to write about it in detail, so I thought I would share with you the pictures from the resort photgraphers who were fabulous. We had our own photographers too, but I really loved the pictures the resort photgraphers took. The videographer was great too! I didn't even think I cared about a video, but they did such an amazing job and I cherish it. One more important thing I must mention. Ana was the best! She works very hard and she went above and beyond to make it the most special day. More on that later. But remember, with a destination wedding, you may not be able to finalize a lot of details until you get there. But once you are there, she will sit with you and take care of it. Ana was terrific! Enjoy the slideshow...

 

Ari & Carina

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Originally Posted by carinagirl View Post
Hi Everyone - I am back from the most fanatastic wedding at Dreams. I don't have much time to write about it in detail, so I thought I would share with you the pictures from the resort photgraphers who were fabulous. We had our own photographers too, but I really loved the pictures the resort photgraphers took. The videographer was great too! I didn't even think I cared about a video, but they did such an amazing job and I cherish it. One more important thing I must mention. Ana was the best! She works very hard and she went above and beyond to make it the most special day. More on that later. But remember, with a destination wedding, you may not be able to finalize a lot of details until you get there. But once you are there, she will sit with you and take care of it. Ana was terrific! Enjoy the slideshow...

Ari & Carina
Thank you so much for posting this... and I am sure people are going to ask you a million questions, so maybe I should wait for your full review... but how many people were with you and what package did you go with? Can you provide us with a full review... I know we are all SO anxious to hear allll about it... CONGRATS CONGRATS!! Your pics are great!!

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Quote:
Originally Posted by carinagirl View Post
Hi Everyone - I am back from the most fanatastic wedding at Dreams. I don't have much time to write about it in detail, so I thought I would share with you the pictures from the resort photgraphers who were fabulous. We had our own photographers too, but I really loved the pictures the resort photgraphers took. The videographer was great too! I didn't even think I cared about a video, but they did such an amazing job and I cherish it. One more important thing I must mention. Ana was the best! She works very hard and she went above and beyond to make it the most special day. More on that later. But remember, with a destination wedding, you may not be able to finalize a lot of details until you get there. But once you are there, she will sit with you and take care of it. Ana was terrific! Enjoy the slideshow...

Ari & Carina
Your pictures are beautiful!.... Im getting so excited!!! I hope you could write a full review. Thank you for sharing with us.

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