Carlos Melnik Complaint
Posted 15 May 2009 - 09:15 PM
Just wanted to give everyone a heads up-- FI and I paid Carlos Melnik a $680 deposit in order to book him for Jun 30th-- however, with the Swine Flu causing all Canadian domestic flights to be cancelled we are unable to get married in PV anymore, and have to change our plans to Cuba.
Everyone EXCEPT for Carlos Melnik understood that our cancellation was not due to personal preference, but rather to domestic flight constraints.
I even offered him half of the deposit for his time-- leaving him 1 month and a half to book new clients PLUS keep half of our deposit for DOING ABSOLUTELY NOTHING. He refused to budge, stating that the Mexican borders are not closed and that if we wanted to get there we could.
I completely understand that this is a tough time for the Mexican economy, and therefore the services within it, however his inability to negotiate after months of great communication was completely unacceptable.
This is nothing short of disappointing-- not only has our wedding been COMPLETELY re-planned and relocated, but now we are missing a large chunk of cash because CARLOS MELNIK doesn't feel it necessary to refund us any part of our deposit (sent Western Union-- by his request)
You Carlos Melnik!
Posted 15 May 2009 - 09:41 PM
Posted 15 May 2009 - 09:48 PM
Posted 15 May 2009 - 09:49 PM
i think maybe you thought you would get some of your $$ back because some of the vendors on this forum have graciously offered to return deposits for brides that had no choice but to cancel/relocate (like moments that matter) but you have to realize that these vendors are going above and beyond and should be commended for their actions, while vendors like carlos are just doing the what is best for them.
Just another reason why people should book BDW vendors. These vendors are on here and really want good reviews from BDW members so they usually do the right thing.
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Posted 15 May 2009 - 10:53 PM
Posted 15 May 2009 - 11:01 PM
Posted 16 May 2009 - 12:35 AM
Posted 17 May 2009 - 09:56 PM
Posted 19 May 2009 - 11:30 AM
Posted 19 May 2009 - 11:42 AM
I get that deposits are usually non-refundable, but its just good customer service to refund some of your money when you have to cancel and its beyond your control. I think you should also start a thread telling all the B2B's about the very understanding vendors you were going to use and how kind they have been to refund your deposit. Because that is a company I would prefer to use, not someone who refused to budge at all.
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