Ladies, we just wanted to pass along that Excellence has informed us they will be allowing us to use Del Sol for our wedding. Unfortunately for those of you who are early in the planning stages, this is a single exception for us right now and not a policy change. For those of you who have booked Del Sol or La Luna already and are staying at an Excellence resort, keep on them!
The best advice I can give is to not back down. Be willing to change your resort, make sure they are aware of that risk and be willing to follow through. Even after we were done, we still considered changing resorts for the frustration and hassle that Excellence had put us through, but because so many of our guests had booked and we are so close to our date, we found ourselves in an apples to oranges comparisons of suites and wedding packages between resorts. There was too likely a risk our guests and ourselves would be paying more and we did not want to put our families through that, even though they were supportive of any decision we made. In the end, we did change our stay at Excellence from 10 days to 7, and are spending the final 3 days at Royal Playa del Carmen. We had no intention of staying at EPM after our last guest had left.
This does show that Excellence will bend on this policy if you fight. If enough people fight it, they'll do more than bend, it'll eventually break!
And we have to thank Del Sol and Beach Bum Vacations for everything. They've been incredibly supportive of us and committed to us, not their bottom line or their own best interests as Excellence has been.