Help! Trying to book with Dreams P.V.!
Posted 22 August 2008 - 01:59 PM
I have emailed Diana and Gaby and no response in a week. Is this a normal amount of time to wait for a response from a resort? Should I look elsewhere? I dont have alot of time, its only about six months away!
Can anyone suggest an equally nice resort that I can start to look into and maybe get better communication?
What has been your experience with booking with them? I can't seem to figure out how to put a deposit down either once they come back with a date. Forms for Credit cards? How does paying with a cheque work? I'm from Canada btw
Posted 22 August 2008 - 02:14 PM
Dreams: I'm not sure how you call from Canada - if you were calling from the states you would dial:
011-52-322-221-5000. When you get the hotel reception ask for Gabi Rojas or Diana in events.
You might also try the Marriott. The coordinators name is Rosario and her email is: firstname.lastname@example.org
Hope that helps!
Posted 22 August 2008 - 02:22 PM
Posted 22 August 2008 - 03:50 PM
Posted 22 August 2008 - 05:25 PM
Posted 22 August 2008 - 05:33 PM
Posted 23 August 2008 - 10:17 AM
Again it is a good option and may make you feel better about who you are working with.
Dreams Resort really likes to work with Kristin which is a huge plus.
Best of luck
Posted 23 August 2008 - 10:28 AM
I am a dreams bride myself. I too had the same difficulty trying to get a hold of the coordinator. My TA helped a lot by her persistence in attempts to contact them. I will say Gaby is slow to respond to my emails and I understand that she also works there as a waitress. She is obviously very busy and needs help. After reading this thread I now realize that this Diana person is her replacement? Hopefully she's a bit quicker with her replies. I have read reviews from other Dreams brides that their coordinator was not the best with communication prior to the big event but in the end everything turned out great. I am hoping the same holds true for me or else... I am just trying to be positive. I woule definitely recommend trying to phone Gabi/Diana.
Posted 23 August 2008 - 01:02 PM
If you really love Dreams, I would also suggest hiring an outside WC. I know that hiring a WC to work with a WC is kind of hard to swallow... but trust me, it is sooooo worth it. My WC answers my emails within minutes most of the time, speaks English fluently which is mega helpful to me, and isn't overworked and under paid. If you are planning a simple ceremony/reception and want to save as much money as possible you can probably wait to make most of your plans upon arrival... but you'll have to relax and let go! It WILL turn out beautiful.
But, if you are like me and into the details, an outside WC is the way to go. It is the best money spent so far and am not sorry bc of the peace of mind and no stress!
Hope this reasoning helps. I've been there!
Posted 23 August 2008 - 03:29 PM
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