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ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions


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#4271 FutureMrsHolt

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    Posted 23 April 2010 - 02:06 PM

    Hello ladies. I had/have my heart set on getting married at either the Royal or the Gran but I'm very unsure about the customer service.  I won't hesitate taking my wedding somewhere else if they don't want to treat me or my guests or any other bride for that matter with good customer service. I hope that all of your weddings come out beautifully and that they make sure your day is special and are well taken care of. Once I get back I will post pictures and a review.



    #4272 Lady_Di

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      Posted 23 April 2010 - 02:24 PM

      Quote:
      Originally Posted by FutureMrsHolt
      Hello ladies. I had/have my heart set on getting married at either the Royal or the Gran but I'm very unsure about the customer service.  I won't hesitate taking my wedding somewhere else if they don't want to treat me or my guests or any other bride for that matter with good customer service. I hope that all of your weddings come out beautifully and that they make sure your day is special and are well taken care of. Once I get back I will post pictures and a review.

      I have faith that in the end, it will be worth it! Please do let them know how frustrated we are with the customer service! Looking forward to your site review! Have a great time.



      #4273 dianep

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        Posted 23 April 2010 - 02:30 PM

        i fully agree with diana. it's tough to deal with now, but it will be totally worth it in the end. and the more they hear about the service by the michigan office the better! good luck with your site visit and let us all know if you have any questions!
        http://i707.photobuc..../065copy-1.jpg
        and happily ever after begins...


        wedding review (the royal and the gran porto real, playa del carmen)http://bestdestinati....ew-long-59649/

        #4274 LynnieS

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          Posted 23 April 2010 - 02:40 PM

          For all of you that haven't paid bills yet, I have been in contact with Michel and she says it is completely fine to pay your bill when you get there. However, I would still ask for an invoice to see if everything is correct. just an FYI. Although sometimes I think it would just be easier to get it done now but for some reason they seem hesitant to send any invoices over email (in my experience). Hmmm. Michel said they would absolutely not cancel my wedding for this, phew!!

          Any way, off to my flight for chicago (its not Mexico but it will do, despite the rain!!) yay!
          yay. . . we're gradu-umtaded!!!

          #4275 dianep

          dianep
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            Posted 23 April 2010 - 02:43 PM

            Quote:
            Originally Posted by beachbum1285
            dianep - If it makes you feel any better, I've been dealing with the onsite WC for the past month, I sent my checklist in 3 weeks ago and I still haven't received any bill at all. She's so nice and replies to all my emails within 24 hours but still hasn't sent me one bill. Not my fault! Maybe I'll be slapped with a $XXXX bill when I get down there??
            Quote:
            Originally Posted by LynnieS
            For all of you that haven't paid bills yet, I have been in contact with Michel and she says it is completely fine to pay your bill when you get there. However, I would still ask for an invoice to see if everything is correct. just an FYI. Although sometimes I think it would just be easier to get it done now but for some reason they seem hesitant to send any invoices over email (in my experience). Hmmm. Michel said they would absolutely not cancel my wedding for this, phew!!

            Any way, off to my flight for chicago (its not Mexico but it will do, despite the rain!!) yay!
            you have NO IDEA how much better i feel after reading this. hooray for one fewer thing to stress about! THANK you for sharing!
            http://i707.photobuc..../065copy-1.jpg
            and happily ever after begins...


            wedding review (the royal and the gran porto real, playa del carmen)http://bestdestinati....ew-long-59649/

            #4276 Lady_Di

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              Posted 23 April 2010 - 03:16 PM

              So i have some time at work and i was looking at Elizabeth Medina's blog. She has categories of resorts she photographed at. Here is her category for the Royal.

              The Royal Weddings Elizabeth Medina Photography

              The Royal is a beautiful resort so it will be worth it at the end!!

              #4277 Jenny310

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                Posted 23 April 2010 - 03:25 PM

                I just thought about this and since I don't have my contract on me I wanted to ask you ladies. Is it open bar at the reception? Don't know why I didn't ask before but maybe because its friday and I'm going to happy hour it just came to mind!!

                #4278 super19

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                  Posted 23 April 2010 - 04:33 PM

                  Quote:
                  Originally Posted by Lady_Di
                  So i have some time at work and i was looking at Elizabeth Medina's blog. She has categories of resorts she photographed at. Here is her category for the Royal.

                  The Royal Weddings Elizabeth Medina Photography

                  The Royal is a beautiful resort so it will be worth it at the end!!
                  Thanks for sharing this. They are such beautiful pics!

                  #4279 ChicagoBride2011

                  ChicagoBride2011
                  • Jr. Member
                  • 277 posts

                    Posted 23 April 2010 - 04:53 PM

                    Quote:
                    Originally Posted by Lady_Di
                    I have faith that in the end, it will be worth it! Please do let them know how frustrated we are with the customer service! Looking forward to your site review! Have a great time.
                    When I met with Zulma a couple weeks ago we told her about the Michigan office and her reply was "yes, it's different" and said that everything use to go through them but then Real Resorts hired this outside office to do most of the wedding planning. She said that by the time we get to her everything will be already done by the Michigan office.

                    Luckily (knock on wood) my Michigan WC has been fabulous, I don't have one bad thing to say about her. My biggest fear is that she's going to leave before my wedding a year from now!

                    Had the most AMAZING wedding at The Royal PDC on May 1, 2011


                    #4280 jesmcan

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                      Posted 23 April 2010 - 06:31 PM

                      Quote:
                      Originally Posted by Lady_Di
                      Oh good! Just emails because we don't have international calling. My FI is going to call him today so we'll see what happens. I am so relieved that he is not going to steal my money! Do you recommend for us to call him instead of email?
                      I would give him a call - just because its getting sloe to your date. Just to touch base and make sure everything is all set.
                      The Royal PDC & Kool Beach Club 11.12.10




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