I also used Sand n Sun! I will also be posting a thorough review...the past month was horrible! She was acting like we were burdening her. This is an email from her a few weeks ago. Do not use them! We did drop the number of rooms from 20 to 12...but I followed ALL the contract deadlines! This is what happened...
ALL I DID was ask "Can we put names in the room and change at a later date?". She replied "Your rooming list is due August 16th." Then I replied "I would just like to know if I can change the names, i understand if there is a fee. It doesn't make sense to not be able to change a name".
After the 2nd name change question. This is what she replied.....
You signed a contract and agreed to certain terms and conditions of this
group booking. When you contacted me you could not wait for the original agent you contacted to get back because you so wanted this group contract. Since then you have
not abided by terms and conditions of that booking. We have reduced the
contract down by 8 rooms and I waived all of our Sand and Sun fees for you
in doing that caused me to do more work with no compensation. I have done
my best to accommodate all the changes you wanted and keep the fees on you
to a minimum. I even noticed that the Jr. Suite Ocean Fronts were running
on low inventory. I knew you were really wanting to get upgraded to that
category but the upgrades do not get determined until all guests pay in
full. So to make sure you got the room you wanted I had them add that room
category to the contract in place of your Jr. Suite Ocean View and had the
significant price differnce taken from my commission.
As I stated the final rooming list is due to them on August 16th as is
clearly stated in the contract you signed. So you need to either cancel
the unbooked room at a 2 night penalty or book someone into it so that I
can submit their name(s) in the rooming list. IF booking the room, $35.00
per change fee applies to any changes made and if you book people into the
room and there are any cancellations (either of a guest or of the entire
room) within 40 days prior to arrival they are in full cancellation
penalty. If a guest or a room cancellation occurs before the 40 day prior
mark there is a 2 night cancellation penalty.
Please let me know if you would like the room cancelled or give me the
name(s) of guests to place in that room.
Originally Posted by jesmcan
I did the same we had 12 more guests who ended up coming and I had them booked on their own. I am sorry that you faced the same experience I completely know how you feel.
Well now we have our big days to look forward to and hopefully after our reviews no one will ever use Sand N Sun Vacations again and go through what we went through.