I just received an e-mail from Isela saying that Deisy no longer works at Now Jade! I told her that a few things needed to be updated on my wedding contract and she said that it was in Deisy's files and she didn't have access to them! I am freaking out!!! She is messing with all of my scheduled dates and stuff! We leave in less than 2 weeks! What am I gonna do?!?
We are 50 days out and we sent an email to Deisy last week with some questions and we got a reply last night from Isela. She stated that Deisy is not there anymore and she answered a bunch of our questions...but the answers to some of the questions were the exact opposite that of what Deisy told us and what we were planning and promised. There were a bunch of extra changes on our preliminary invoice and a bunch of items missing. We also might not have dinner plans anymore!?!? We are trying to stay calm and optimistic. We are trying to be nice but firm and letting them know what we were previously promised.
A questions - We are having our party/dancing on the Carnival Terrace and we are having a DJ. We were originally told that the DJ brings their own lighting for dancing. Now we are being quoted $350 plus tax for 4 hours of lighting???? No what we were told before. I know lighting is needed in some of the other outdoor venues, but this area has lighting already and the DJ is supposed to bring their own. Any past experiences?