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Newbie, Moon Palace 2013


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#601 kaliellis10

kaliellis10
  • Newbie
  • 22 posts

    Posted 16 January 2014 - 11:26 AM

    Hey All,

     

      I am getting married at Moon Palace April 26 2014..... my wedding coordinator is Elizabeth Yanez..... does anyone else have her? I am not having a very good experience with her... she seems very unorganized... she keeps emailing me details that have mistakes in it... and then she wanted to call me to "confirm a few things" and she couldnt even get the time right... first she says 10 am my time... then she says 11 am.... then back to 10 am... and she ended up calling me at 7 am! Then she had nothing to say to me and said don't you have questions? ...I am getting frustrated and wondering if anyone has complained before about their coordinator and gotten a new one? 



    #602 misbosox

    misbosox
    • Jr. Member
    • 294 posts
    • Wedding Date:June 23, 2015
    • Wedding Location:Moon Palace Resort ~ Cancun, Mexico
    • LocationFort Worth, TX

    Posted 22 January 2014 - 05:55 PM

    when booking the room blocks  which section did you recent brides like or prefer better and why?



    #603 shan0487

    shan0487
    • Sr. Member
    • 1,393 posts
    • Wedding Date:November 23, 2012
    • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
    • LocationSt Louis, MO

    Posted 23 January 2014 - 07:53 AM

    Nizuc section- centrally located in the middle of the resort and are working on updating all the rooms in that section

    when booking the room blocks  which section did you recent brides like or prefer better and why?



    #604 NJBride2014

    NJBride2014
    • Jr. Member
    • 441 posts
    • Wedding Date:September 13, 2014
    • Wedding Location:Le Blanc Spa Resort
    • LocationCancun, Mexico

    Posted 23 January 2014 - 09:42 AM

    Hey All,

     

      I am getting married at Moon Palace April 26 2014..... my wedding coordinator is Elizabeth Yanez..... does anyone else have her? I am not having a very good experience with her... she seems very unorganized... she keeps emailing me details that have mistakes in it... and then she wanted to call me to "confirm a few things" and she couldnt even get the time right... first she says 10 am my time... then she says 11 am.... then back to 10 am... and she ended up calling me at 7 am! Then she had nothing to say to me and said don't you have questions? ...I am getting frustrated and wondering if anyone has complained before about their coordinator and gotten a new one? 

    Hi @kaliellis10 I also have Elizabeth Yanez and my experience has been good so far.  I mean it does take a couple days sometimes for her to respond to emails and questions but that's to be expected.  I've also had phone calls with her and they went great I just always make sure to have a million questions on hand so I'm prepared to ask her everything I want to know at once.  Maybe set up another phone call with her and voice your concerns I know she handles alot of weddings and it can be hard to keep them all straight sometime but you should still feel like you are getting just as much attention and care when it comes to your wedding just like any other bride.  I'm sure if you voice your concerns and have questions regarding your wedding ready she will be happy to help you.  She's been very pleasant and helpful to me we are even pinterest friends and I started a private wedding board that she follows so she can see my ideas.  Good luck I know the wedding planning can be stressful I know i'm stressed. lol ;)


    43 guests plus bride and groom.... ;)

     

    Engagement Photos - http://www.bestdesti...y/#entry1827276

     

    Planning Thread - http://www.bestdesti...y/#entry1860630


    #605 leighleigh77

    leighleigh77
    • Newbie
    • 18 posts

      Posted 23 January 2014 - 05:10 PM

      Leigh when are r u getting married? We have been given Brenda she is very nice but I seem to be starting from scratch again with the plans! Emails do seem to be slow coming back I have read reviews that it can be hard work before u get there but once u r there they are amazing xx



      Hi Jenny 26th May. Elizabeth has got better I must admit since I last posted. Sorry it took me a while to reset my password for the forum. I think Ana spoilt me slightly but again I am back to square one with the plans. I had to resend our birth certs and discuss gazebos again which I nearly missed out on as they were all book apart from 1. So that would have been stressful.

      Hope Brenda works out ok for you
      I 'be heard the same that they pull it together onsite and do an amazing job so fingrr s crossed xxxx


      Sent from my iPhone using Tapatalk



      #606 lastminbride

      lastminbride
      • Jr. Member
      • 165 posts

        Posted 25 January 2014 - 02:43 AM

        Kaleillis - Just ask for a new one.


        Fellow past and future brides -

        I am about to have a planner assigned (not the on-site coordinator).  Can you please tell me who is your, and if you like her, why/why not?  Thank you so very much!!

         

        I am looking for someone who 'gets it' (ideas/concerns, etc..), and isn't out for every last cent for absolutely everything.  Thanks!



        #607 Britt

        Britt
        • Newbie
        • 97 posts

          Posted 29 January 2014 - 07:40 PM

          I had Alejandra and then on site I had Karen. Both amazing and helpful and no one ever posed for me to upgrade or use their vendors.

          #608 smilenstacy

          smilenstacy
          • Newbie
          • 20 posts

            Posted 29 January 2014 - 09:03 PM

            Hello!

             

            I'm getting married at MP this June and trying to decide what I need for decor, AV, lighting, etc. Has anyone used any outside vendors besides Zuniga and JSAV? My wedding planner said there's a $800 outside vendor fee for each vendor, which I think is ridic, so unless there's a way around it, I'm pretty much stuck with using their preferred vendors. 

             

            Any suggestions??

             

            Thanks!!



            #609 dzaccaria

            dzaccaria
            • Newbie
            • 148 posts

              Posted 30 January 2014 - 07:20 AM

              Smilenstacy - I would highly recommend getting prices from PSAV for any AV stuff instead of JSAV as they have been known to have MUCH better prices. (PSAV is an approved vendor)

               

              Miroslava was my main contact and she was great! Her email is marriage@psav.com



              #610 TammyWright

              TammyWright

                Admin & Owner

              • Administrators
              • 11,659 posts
              • Wedding Location:Dreams Los Cabos

              Posted 02 February 2014 - 02:53 PM

              Hello,

               

              We have scheduled our Moon Palace Destination Wedding Webinar for Saturday, March 8, 2014 @ 9:00am PST.  These webinars are a great way to get your questions answered.


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