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Moon Palace 2012 Brides

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nsg4729
nsg4729

HI Ladies-   So, I have tried and tried and tried to contact Marvin for the flowers (even Chanel tried for me - thanks Chanel), but I am not getting a response.  So, I have looked into a couple of

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LindseyM

LindseyM

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Good to know.  If you choose the complimentary can you customize everything?  I'd like to see the customization options but I've emailed a few times and no planner has emailed back yet!!!
 

Originally Posted by rae12vb View Post


YOu are better off choosing the complimentary package because you CANNOT change the packages at all.

YOu can choose the complimentary at the chapel with a priest.  I believe there's a $350 charge.



 



 

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mochamakes3

mochamakes3

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If you don't choose the comp package, and want to make any changes, you pay extra! You can pretty much ask for whatever you want and they will try to make it happen. Assuming you don't have an unlimited budget, you can also bring stuff with you and have them set it up for $55. For example, they charge $4 for a chair sash rental. You can purchase them for about 50 cents each.

 

It's best to make a list of what you would like and then price out purchasing from home or renting in Cancun.

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LindseyM

LindseyM

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Does anyone know the normal response time?  I have made three attempts at contacting someone about package pricing and add ons for 2012 and to make an appointment for a site visit.  So far, no one has contacted me.  I really like what I see, but I am about to let it go because customer service should not be this ridiculous.

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mochamakes3

mochamakes3

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Lindsey,

 

Sadly, the Miami office has horrible response time. You will get better answers from this site. You can also try posting questions on the palace resorts facebook site. They don't like negative comments and will try to help you. It sucks that Miami is so neglectful when Cancun does a fabulous job of giving you a dream wedding.

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LindseyM

LindseyM

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Man that sucks!  That makes them look really bad.  I want to schedule a site visit but they're making me have second thoughts.  Does anyone have packages + add ons they can send me?  My email is [email protected]

 

I am getting bummed, but I will try the Facebook approach because I do think MP is our best choice...
 

Originally Posted by mochamakes3 View Post

Lindsey,

 

Sadly, the Miami office has horrible response time. You will get better answers from this site. You can also try posting questions on the palace resorts facebook site. They don't like negative comments and will try to help you. It sucks that Miami is so neglectful when Cancun does a fabulous job of giving you a dream wedding.



 

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mochamakes3

mochamakes3

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Lindsey, It is frustrating, but once you experience the onsite treatment you will forget ever complaining. The big things with MP are the group benefits which can result in you having a free unlimited private events and 7 nights refunded, the ride from the airport is less than 10 minutes so you and your guests will have more time to enjoy the resort, you can visit Cancun on the free shuttle and use the facilities of the other Palace Resorts for free, there is plenty of different restaurants so you never get bored of the food, the staff will go out of their way to make you happy, you'll never be bored at MP, but you can always find a quiet spot too, the palace dollars help to make your vacation even more fun, and no one has ever complained about their MP wedding day.

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aholen

aholen

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Package and add on information is on their Palace Resorts website. Let me know if there was something else you needed and I can see if I have it! :)

Originally Posted by LindseyM View Post


Man that sucks!  That makes them look really bad.  I want to schedule a site visit but they're making me have second thoughts.  Does anyone have packages + add ons they can send me?  My email is [email protected]

 

I am getting bummed, but I will try the Facebook approach because I do think MP is our best choice...
 



 



 

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