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Moon Palace 2012 Brides


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#5821 Laura1220

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    Posted 16 August 2012 - 10:00 AM

    Originally Posted by mwells 

     

     

    You know I booked the wedding in December, and I have no clue what my contract stated...I recently was told by my coordinator that the private events were 3 hours and the extra hour fees were $60 or $80 per table (can't remember off hand) per hour.  I just assumed that's what my contract stated but now I'm definitely going to go back and read it!!!

    My coordinator said the private events were 2 hours plus the add'l cost per table each hour is $60.  Unlimited for the wedding day would include a 1 hour cocktail and a 2 hour reception.



    #5822 shan0487

    shan0487
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    • Wedding Date:November 23, 2012
    • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
    • LocationSt Louis, MO

    Posted 16 August 2012 - 10:43 AM

    Which is correct if you booked after March 1st- prior to that everything was unlimited hours- full reception(3-4 hrs depending) and 1 hr cocktail. 

    Originally Posted by Laura1220 

    My coordinator said the private events were 2 hours plus the add'l cost per table each hour is $60.  Unlimited for the wedding day would include a 1 hour cocktail and a 2 hour reception.



    #5823 Laura1220

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      Posted 16 August 2012 - 11:09 AM

      Originally Posted by shan0487 

      Which is correct if you booked after March 1st- prior to that everything was unlimited hours- full reception(3-4 hrs depending) and 1 hr cocktail. 

      Interesting because I did book prior to march 1!  I booked end of Feb!



      #5824 shan0487

      shan0487
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      • Wedding Date:November 23, 2012
      • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
      • LocationSt Louis, MO

      Posted 16 August 2012 - 11:33 AM

      Hmm..maybe the exact date isn't March 1st then, or otherwise they are trying to jip everyone off because we didn't sign a contract.  So annoying!!

      Originally Posted by Laura1220 

      Interesting because I did book prior to march 1!  I booked end of Feb!



      #5825 Laura1220

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        Posted 16 August 2012 - 12:35 PM

        Originally Posted by deepdeepblue 

        For those of you who were corresponding with Juana Moreira in the Miami office, I sent her something this morning and received this out-of-office reply:

         

        "Thank you very much for your e-mail.  I wanted to let you know that I will be leaving Palace Resorts Weddings as of Tuesday, August 14th, 2012. It has been a pleasure to serve you and be a part of such a special day for you. But don’t worry, I have delivered your entire file to RICARDO ACOSTA and he will be responding to this e-mail directly. There is no need to resend your e-mail, all messages are being automatically sent to him.
        Thank you very much for giving me the opportunity to work with you on this special occasion. I know you will have a great experience. Congratulations, and thank you for choosing Palace Resorts."

        I received a similar email from Michele Farinas today...

         

        Thank you very much for your e-mail.  I wanted to let you know that I will be leaving Palace Resorts Weddings as of Tuesday, August 14th, 2012. It has been a pleasure to serve you and be a part of such a special day for you. But don’t worry, I have delivered your entire file to Brenda Carrenobcarreno@palaceresorts.com<

         

        I guess the MIAMI office is officially closed!

        mailto:bcarreno@palaceresorts.com> and she will be responding to this e-mail directly. There is no need to resend your e-mail, all messages are being automatically sent to her.
        Thank you very much for giving me the opportunity to work with you on this special occasion. I know you will have a great experience. Congratulations, and thank you for choosing Palace Resorts.

        Michelle Farinas



        #5826 Speckles121

        Speckles121
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          Posted 16 August 2012 - 12:38 PM

          About time they closed the Miami offices..its been a long time coming!



          #5827 shan0487

          shan0487
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          • Wedding Date:November 23, 2012
          • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
          • LocationSt Louis, MO

          Posted 16 August 2012 - 12:50 PM

          At least she told you who your contact person was and that she would be forwarding everything on, my miami contact told my new WC NOTHING!  So I'm basically starting from scratch and arguing!

          Originally Posted by Laura1220 

          I received a similar email from Michele Farinas today...

           

          Thank you very much for your e-mail.  I wanted to let you know that I will be leaving Palace Resorts Weddings as of Tuesday, August 14th, 2012. It has been a pleasure to serve you and be a part of such a special day for you. But don’t worry, I have delivered your entire file to Brenda Carrenobcarreno@palaceresorts.com<

           

          I guess the MIAMI office is officially closed!

          mailto:bcarreno@palaceresorts.com> and she will be responding to this e-mail directly. There is no need to resend your e-mail, all messages are being automatically sent to her.
          Thank you very much for giving me the opportunity to work with you on this special occasion. I know you will have a great experience. Congratulations, and thank you for choosing Palace Resorts.

          Michelle Farinas



          #5828 CurlyBride

          CurlyBride
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            Posted 16 August 2012 - 01:01 PM

            I am using JSAV. My friends were married at Aventura Spa Palace 2 years ago and used their services and were super happy with it so we figured we would use them as well, we picked the biggest package so we get everything possible for the reception since we want to party hard!!! They just sent me an email to confirm everything.



            #5829 Laura1220

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              Posted 16 August 2012 - 01:29 PM

              Originally Posted by CurlyBride 

              I am using JSAV. My friends were married at Aventura Spa Palace 2 years ago and used their services and were super happy with it so we figured we would use them as well, we picked the biggest package so we get everything possible for the reception since we want to party hard!!! They just sent me an email to confirm everything.

              do you know what kind of services the DJ offers?  Does it include lights, props, do they need you to provide the music?  The contract they sent me does not describe any of that, mainly just the equipment provided and a DJ service.



              #5830 ericamarquez

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                Posted 16 August 2012 - 02:08 PM

                Hello!   I booked prior to March - where did you happen to see the reference to the full reception being 3-4 hours?






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