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Originally Posted by shan0487 View Post

 

The Miami office is closed- do you mean you sent it to the Cancun office?

 The planning portion of the Miami office has closed and is now only in Cancun, but Miami is still open for booking rooms and stuff. I sent my cc info to them to book our honeymoon at the Sun Palace... I swear ive already looked at my account like 25 times this morning... im so nervous now!! Really hope none of my guests have issues with this when they book!

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Oh gotcha, sorry for the confusion!! Fingers crossed you will be fine!!! I think it was mainly the wedding dept in Miami that people were having issues with!

Originally Posted by dzaccaria View Post

 The planning portion of the Miami office has closed and is now only in Cancun, but Miami is still open for booking rooms and stuff. I sent my cc info to them to book our honeymoon at the Sun Palace... I swear ive already looked at my account like 25 times this morning... im so nervous now!! Really hope none of my guests have issues with this when they book!

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Originally Posted by shan0487 View Post

 

Oh gotcha, sorry for the confusion!! Fingers crossed you will be fine!!! I think it was mainly the wedding dept in Miami that people were having issues with!

 Haha no worries! This is just what i was told by Janina before she left so I hope its true!! Praying i didnt just send me cc info to some random fax machine in Miami!!

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Originally Posted by Rpc51 View Post

 

Hi all, I am a new bride to be and in the beginning stages of planning. I am awaiting a response to see if my date is available at the Moon Palace but I have so many questions. Hopefully you all can help me.

 

Wedding details:

* 10-15 guests

*Ceremony date: August 31, 2013 (unconfirmed)

*No bridesmaids or groomsmen

*Symbolic

*Complimentary package

*Bride & Groom booking 6 rooms (15 nights)

 

1. I would like the free wedding package, do I get a cocktail hour included?  NO YOU NEED TO PAY FOR THIS UNLESS YOU QUALIFY FOR THE INCENTIVES OF BOOKING IN A GROUP

2. How much does it cost to have a private reception at one of the rooftop terraces? $7 EXTRA FOR SETUP PER PERSON I BELIEVE ON TOP OF WHAT YOU ARE PAYING FOR THE RECEPTION IF YOU DO NOT QUALIFY FOR THE BENEFITS

3. How far is the gazebo from the terraces? IDK SORRY

4. Are free golf carts available to take guests from the gazebo to the terraces? I BELIEVE THEY ARE ALWAYS DRIVING AROUND FROM WHAT I GATHER FROM OTHER GUESTS

5. Can my vacation dollars be used towards a private dinner? NO YOU CANNOT

6. My friend will be the DJ and will be staying at the resort, are there any costs associated with this? AS LONG AS HE IS A GUEST STAYING FOR AT LEAST 2 NIGHTS,NO. I'M SURE YOU CAN CONTACT JSAV OR PSAV TO RENT EQUIPMENT FROM THEM

7. If I decide to go with an outside DJ, do I have to purchase a day pass? If yes, what is the cost? THEY ARE REQUIRING THEM TO STAY "2 NIGHTS AT THE RESORT". SOME PEOPLE GET AWAY WITH PAYING A DAY PASS IF YOUR WC ALLOWS IT, ITS $93 FOR 2012

8. Are there any semi-private reception areas (that are free), that a dj can play music? ASK YOUR WC

9. Is there a set-up fee for a private cocktail hour and reception? If yes, how much? If there is a fee, can I and my guests set up the reception site and not be charged? YES IF YOU DO NOT QUALIFY FOR THE BENEFITS..COCKTAIL HOUR STARTS AT $400 AND RECEPTION STARTS AT $50 PERSON FOR TABLES OF 8 FOR ONLY 2 HOURS..EACH ADDITIONAL HOUR IS $60 PER TABLE

10. Can I apply the 1500 credits towards a videographer from kodak? AS FAR AS I KNOW YOU CANNOT BUT I COULD BE WRONG

11. I am having a symbolic wedding, can I arrive 2 days before the ceremony date? YES YOU CAN BUT IT HAS TO BE 2 FULL DAYS

12. How many tiers are included on the free wedding cake? 1 TIER

13. How much to add a tier? STARTS AT $290 FROM WHAT I WAS QUOTED

14. Is the symbolic ceremony done in english or spanish? ENGLISH

15. How much does the horse and carriage cost? $137

16. Is there an additional cost for a sit down private reception? How about for a buffet? SORRY IDK

17. Can I stay at the beach palace and have my ceremony at the moon palace in order to rent the horse and carriage?; If I have my ceremony at the moon palace, can I have my cocktail hour and reception at the beach palace? THATS WAYYYY TO CONFUSING LOL

18. Can non-alcoholic beverages be served instead of alcoholic beverages during the cocktail hour? ITS ALL BEVERAGES INCLUDED

19. Is there an elevator to the rooftop terrace at the beach palace? IDK SORRY

20. Can the free reception dinner be held at one of the rooftop terraces of a restaurant? Can I have a dj there? YOU WILL NEED TO PAY THE SETUP FEE, AND I WOULD ASK YOUR WC ABOUT THE DJ

21. Are there tents available for an outside reception? IM SURE THERE ARE..BUT WHY WOULD YOU WANT ONE? :)

22. If i book through a member, can I receive a discount on rooms, videography, etc? YES TO ROOMS IDK ABOUT OTHER INCENTIVES

 

 

HOPE THIS HELPS YOU :) I HAVE THE PALACE COLLECTIONS BROCHURE IF YOU NEED ME TO FORWARD IT TO YOU! JUST PM ME!

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In addition to what speckles told you:

 

16. There is not an additional cost for a sit down private dinner - but it is only offered inside in one of the ballrooms, you cannot have a sit down dinner outside, only buffet menus. 

 

17.  I HIGHLY doubt tthey will allow you to do this as that would be incredibly confusing and complicated for the resort and your guests.  They tried to argue with me that I could not have my wedding ceremony, cocktail hour and reception at Sun Palace while my fiance, my guests and myself are staying at Moon Palace- so if you can get them to agree- more power to you!

 

22.  I believe the only discounts you get when you book through a member is discounts on rooms, airport transportation and an extra mani and pedi, you do not receive extra discounts on wedding related things. 

Originally Posted by Rpc51 View Post

Hi all, I am a new bride to be and in the beginning stages of planning. I am awaiting a response to see if my date is available at the Moon Palace but I have so many questions. Hopefully you all can help me.

 

Wedding details:
* 10-15 guests
*Ceremony date: August 31, 2013 (unconfirmed)
*No bridesmaids or groomsmen
*Symbolic

*Complimentary package
*Bride & Groom booking 6 rooms (15 nights)

1. I would like the free wedding package, do I get a cocktail hour included?
2. How much does it cost to have a private reception at one of the rooftop terraces?
3. How far is the gazebo from the terraces?
4. Are free golf carts available to take guests from the gazebo to the terraces?
5. Can my vacation dollars be used towards a private dinner?
6. My friend will be the DJ and will be staying at the resort, are there any costs associated with this?
7. If I decide to go with an outside DJ, do I have to purchase a day pass? If yes, what is the cost?
8. Are there any semi-private reception areas (that are free), that a dj can play music?
9. Is there a set-up fee for a private cocktail hour and reception? If yes, how much? If there is a fee, can I and my guests set up the reception site and not be charged?
10. Can I apply the 1500 credits towards a videographer from kodak?
11. I am having a symbolic wedding, can I arrive 2 days before the ceremony date?
12. How many tiers are included on the free wedding cake?
13. How much to add a tier?
14. Is the symbolic ceremony done in english or spanish?
15. How much does the horse and carriage cost?
16. Is there an additional cost for a sit down private reception? How about for a buffet?
17. Can I stay at the beach palace and have my ceremony at the moon palace in order to rent the horse and carriage?; If I have my ceremony at the moon palace, can I have my cocktail hour and reception at the beach palace?
18. Can non-alcoholic beverages be served instead of alcoholic beverages during the cocktail hour?
19. Is there an elevator to the rooftop terrace at the beach palace?
20. Can the free reception dinner be held at one of the rooftop terraces of a restaurant? Can I have a dj there?
21. Are there tents available for an outside reception?
22. If i book through a member, can I receive a discount on rooms, videography, etc?
 

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Originally Posted by summer12 View Post

 

Hey friends!  Sorry I have been MIA since my wedding!  I have had every intention of doing a resort review but have been busy busy!  I started graduate school a few weeks before my wedding and it, along with starting a new job, has consumed me!  Plus, with all the writing I'm doing for school the thought of sitting down to do another write-up besides school work makes my belly hurt! 

 

Anyways I got my long awaited wedding pictures from Fineart Studio Fridayrockon.gif

 

For those still deciding on a photographer- Fabrizio and Diego from Fineart Studio were awesome!!  They showed up right on time and their pictures are fabulous.  My main complaint is they took 14 weeks to get me my pictures.  They mentioned 8-12 weeks, which is a crazy long time to begin with, but then it took them longer... needless to say I was checking my email constantly.  They did apologize  I actually don't have the CD yet (it's en route) but here's a link to my online slideshow!

 

http://www.fineartstudioblog.com/oqeypopups.php?oqeyid=157

 

I plan on doing a review of them and will let you know when I do... it will be soon I promise!!

 

 

 

Loved your pictures,  Excited to read your review! 

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Originally Posted by summer12 View Post

 

Hey friends!  Sorry I have been MIA since my wedding!  I have had every intention of doing a resort review but have been busy busy!  I started graduate school a few weeks before my wedding and it, along with starting a new job, has consumed me!  Plus, with all the writing I'm doing for school the thought of sitting down to do another write-up besides school work makes my belly hurt! 

 

Anyways I got my long awaited wedding pictures from Fineart Studio Fridayrockon.gif

 

For those still deciding on a photographer- Fabrizio and Diego from Fineart Studio were awesome!!  They showed up right on time and their pictures are fabulous.  My main complaint is they took 14 weeks to get me my pictures.  They mentioned 8-12 weeks, which is a crazy long time to begin with, but then it took them longer... needless to say I was checking my email constantly.  They did apologize  I actually don't have the CD yet (it's en route) but here's a link to my online slideshow!

 

http://www.fineartstudioblog.com/oqeypopups.php?oqeyid=157

 

I plan on doing a review of them and will let you know when I do... it will be soon I promise!!

 Your wedding was beautiful!!!! Where did you order the grooms tux from??

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Originally Posted by shan0487 View Post

 

So many gorgeous pics!!!! You looked amazing!!! :) Can't wait to finally read your review! :)

 

Originally Posted by Speckles121 View Post

 

 

Your photos are gorgeous!!

 

Originally Posted by mwells View Post

 

 

 

 

Loved your pictures,  Excited to read your review! 

 

Originally Posted by dzaccaria View Post

 

 Your wedding was beautiful!!!! Where did you order the grooms tux from??

 

Thanks!  The pictures are priceless :)

 

I bought the grooms tux from studiosuits.com I think it was about $135 for a custom suit!  The guys got their pants there too, to match the groom's suit (including the dads).

 

If you want any more info about the stuff from my day, my planning thread is http://www.bestdestinationwedding.com/t/79242/summer12s-planning-thread-photos

 

I hope this helps you guys!  Keep fighting Moon Palace- customer service is not their strong point.  We had a great time.  Daniela Lara Elvira was our wedding planner once we got there.  She was amazing.  After our meeting I relaxed knowing she had everything under control.  I had a list of what I wanted placed where and she did everything I asked... probably better then I would have!  I had days when I was on the phone with palace resorts in tears but my day really was wonderful!

 

Another note- I would print every email you have had with the resort or with your travel agent and bring them with you.  There were a few mistakes that my travel agent made and when we tried to fix them once we got their customer service always replied "prove it".  We had no choice but to go to their internet kiosk and print the emails.  Honestly customer service (despite their name) was the worse crew they have at Moon Palace as far as my family was concerned.  The wait staff, the keepers, the bartenders, everyone else was wonderful!!

 

Also, don't think that when they say "free resort credits" that you will be getting anything for free.  Every "free" credit had some additional fee added to it, and we didn't even have to pay the taxes that they now add!!  And make sure your guests know that too!  If you know that going into it it won't bother you as much.

 

Other than that we LOVED our weekend and have fabulous memories!  You will too!!!

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Summer do you have examples for the extra fees in regards to the resort credits?  Just so we know what to be aware of when I tell my guests?  Thanks!!!! :)

 

Glad you had an amazing time and everything was taken care of once you got there!

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