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DO NOT USE: Julieta Wedding Florist

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61 replies to this topic

#51 jana297

  • Member
  • 646 posts

    Posted 05 January 2011 - 04:09 AM

    Glad you got your deposit back from her. I am using the resort for my flowers they may be more expensive but at least I will know they are done right.

    Originally Posted by vlynnw 

    Your wedding looked beautiful, congratulations!


    I received an email from Julieta tonight with an attached receipt of the transfer for refunding me 70% of my deposit.  She had told me she would make the refund on January 4th...which she did! Unfortunately though she had to wire the refund to me instead of doing it through paypal since she is unable to use her account right now due to other refund situations and disputes. She handled the situation very well and very professionally with me while I discussed with her that although my centerpieces may turn out beautifully from the current reviews I just couldn't take the chance and have the stress and worrying about my centerpieces the whole time.  She explained how sorry she was to lose my business but ultimately if that was what would put me at ease she understood.


    I can't say I wouldn't recommend Julieta, but I would be cautious.

    Dreams Cacun Resort & Spa
    April 6, 2012

    #52 tngirl

    • Newbie
    • 15 posts

      Posted 16 January 2011 - 04:21 PM

      Im sorry about what seems like a fiasco.  However, thanks for sharing your honest opinions with pics.  I was going to sign a contract on tues. I may need to look elsewhere.

      #53 MVPHairMakeup

      • Newbie
      • 91 posts

        Posted 20 January 2011 - 02:42 PM

        You should check out Gabi w/ Planner1...info@planner1events.com/www.planner1events.com  she comes highly recommended by many.

        #54 rizalr731

        • Newbie
        • 22 posts

          Posted 08 February 2011 - 08:03 AM

          This is not my full Julieta review but will give you an idea of what went wrong!


          1.  She pushes for the national flower since it is the absolute cheapest - Remember there are many flower farms in Mexico so flowers that would super expensive in the US are not expensive at all there.  I told her no - national flowers, roses or birds of paradise.  I wanted orchids and pin cushions for everything and was charged accordingly.  ALL of my centerpieces had birds of paradise.


          2.  My mom and MIL did not have corsages - when called she insisted that she had sent them - but unless there was some type of secret compartment in the cardboard box they definately were not ther.


          3.  Thank goodness the bouttoneirs were delivered to me - we were missing 3


          4.  The (6) tall flower arrangements that I wanted for ceremony decor looked NOTHING like the pictures sent.  She put a 5 to 6ft piece of bamboo in a short vase with more birds of paradise on the top.  Guess what happened...They could not stand without support.  We had to remove them from the ceremony site and place them in the ballroom leaning against walls.


          5.  My hoopa decorations were nothing like the pictures we agreed on.


          6.  She does charge a facilitating fee - not a problem if she was actually facilitating.  She was supposed to arrange for the saxophonist to come to the hotel and meet with my vocalist to practice the song that I was going to walk down the aisle.to.  Needless to say - she never showed.  The day of the wedding the saxophonist was practicing instead of playing as the guests arrived and then had the nerve to play the song via iPod...I COULD HAVE DONE THAT without paying $400 for his 45minutes of non-playing.


          The Hilton Cancun management actually met with us the day after the wedding and asked for our personal review on Julieta's services.  The Hilton coordinator was already aware of all that went wrong since she was at the vendor meeting earlier in the week.  They were actually considering not allowing her to work as a vendor there because they felt that her work might impact their reputation negatively.


          If you have any questions - I would be happy to answer them.

          #55 rizalr731

          • Newbie
          • 22 posts

            Posted 08 February 2011 - 08:16 AM

            2 things I forgot:


            --I did receive some money back from her and she also gave me the paypal issues excuse - nevertheless she did reimburse me

            --Planner 1 Events had decorated the ballroom I used for an event earlier in the day and it was beautiful.  I wish I had gone with them - they had been recommended my hotel wedding coordinator. :(

            #56 TammyWright


              Admin & Owner

            • Administrators
            • 11,681 posts
            • Wedding Location:Dreams Los Cabos

            Posted 08 February 2011 - 08:34 AM

            Originally Posted by rizalr731 

            2 things I forgot:


            --I did receive some money back from her and she also gave me the paypal issues excuse - nevertheless she did reimburse me

            --Planner 1 Events had decorated the ballroom I used for an event earlier in the day and it was beautiful.  I wish I had gone with them - they had been recommended my hotel wedding coordinator. :(

            that's great to hear about Planner1 as they are sponsoring vendors on BDW.

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            #57 Yazmin De La Mora

            Yazmin De La Mora
            • Vendor
            • 336 posts

              Posted 09 February 2011 - 11:10 PM

              Dear Brides,

              I am SO SORRY to hear bad things about a vendor.


              That is why I am happy to inform you that due to other complaints that I have heard before from clients about other wc or vendors in the area, two years ago, my partner and husband, Arwed Lentz and myself, got the idea to create an association to help the Brides that want a "Safe Destination Wedding" to have a referral about which vendors are Professional and reliables and wich are not.


              It is a civil non profit association constituted last year in Playa del Carmen:

              "Association of Professional Independent Wedding and Event Coordination in Quintana Roo" (ACIBEP).

              The association is going to offer updates about the wedding business and will invite WC to take courses and certifications in order to avoid the non professional WC in the area and keep the Destination safe from non reliable WC and vendors.


              When you have a Destination Wedding you have some "safe" options for choosing your vendors:  

              - To trust in your Hotel's vendor.  Which not all the hotels are reliable since some of them, let the entrance of some vendors, only if they get a commission, regardless the quality of their services)

              - To hire a Professional WC.   Which is wise because more than an expense is an investment since she will be the responsible to hire only reliable vendors for you and be there with you all the time, before, during and sometimes after the wedding date for a stress free wedding.

              - If you decide to plan your own weeding. Then ask for "real" references and "real" photos from your vendors so you do not have to take the risk.


              A Professional WC will be always responsible for all the vendors and it will be much easier if you trust on the vendors she is suggesting because it is very difficult to coordinate vendors that she does not know or trust.  That is why I do not believe in the "day of coordination" since it can not be possible to coordinate a bunch of vendors that you do not know how they work in one single day, in that case you can do it for at least one month but not less.


              Please remember that when you hear about certain service is half of price that the rest of the vendors, it should be something wrong or hidden!


              I have some brides that tells me: "Yazmin, I have found a transportation that is 30 usd. cheaper that the price you are giving me"

              Then I say:

              "What is the model and year of the Van?, Does the air conditioned is working?, What about the smell, is good? and the driver? is he dress properly and will behave well, not asking for tips or show up drunk?..."


              There are so many details behind the price and vendors and sometimes brides do not think about it... and that is why we are there for.


              We will keep you posted about the association that is already conformed by other 3 well known Professional WC in the area but you will be notice properly by this forum, to not being seen as advertising.


              All our Best,


              Yazmin De La Mora Torreblanca





              #58 MVPHairMakeup

              • Newbie
              • 91 posts

                Posted 10 February 2011 - 08:56 AM

                That is great to hear Yazmin! Please, keep us posted. Many brides are on a budget (as most of us are) but do not realize when they are getting discount prices many times the work is discounted. When choosing a professional you should not only take into consideration the price but the education, experience, quality, customer service and true interest in you and their art. All the best to you B2B!!

                #59 geminiwanderlust

                • Newbie
                • 88 posts

                  Posted 11 February 2011 - 05:27 AM

                  Thank you so much for posting this.  It's great to keep other brides informed.

                  #60 wedding decor

                  wedding decor
                  • Banned
                  • 109 posts

                    Posted 11 February 2011 - 04:41 PM



                    I had heard about this project! I am glad it is coming through.....


                    ...love your references about transportation!!...and you forgot to mention that most of them don't have the correct insurance

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