Oh no, that happened to you?? The cancellation for the Dreams group contract was 10% nonrefundable deposit upfront; then 60 days out, they will keep 1 night deposit; at 30 days, when they will take the whole amount upon any cancellation. So if your cancellation fell within 30 days of arrival, they would keep 100% which I think is what happened to you. I asked if it was negotiable and no response.
With that being said, I'm just giving my guests the freedom to make their reservations on their own (cancellations are a few days before directly on the resort websites and expedia) and will just recommend name of a travel agent should they choose to use them. That way, I don't have to worry about the $ portion, losing my and their deposit and owing $ to the hotel should people book through the internet outside the block.
Stress free wedding planning :-)
Astef, I'd love to hear about the tips too! If I remember correctly, I think I read somewhere that someone gave Mayte 10% to divide amongst the staff, $100 to photographer, $50 for pastor/DJ, etc.