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Moon Palace 2011 Brides


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#1091 mochamakes3

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    Posted 22 March 2011 - 07:48 PM

    Liz,

     

    I am also having a lot of problems with the Miami department and we are members. They have a new person that started a couple of weeks ago in their department. Her name is Geraldine and she apparently took over our account. I spoke to her yesterday to resolve some reservation issues and she did take care of them promptly. I never received any responses from any emails I sent to Lisa, llizano@palaceresorts.com. I actually sent her an email way back in January telling her that I hoped the service would improve because I too had guests that became so frustrated and tired of waiting that they booked through a tour operator. Sadly, the service only got worse as our account was shuffled around.

     

    I hope things improve before your wedding.



    #1092 kyndall

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      Posted 23 March 2011 - 04:15 AM

      We have 6 tables of 10.  We have 51 guest but I am doing 6 tables so it won't feel crowded.  And I am not doing assigned seating because it's a buffet and there aren't that many people.

      Originally Posted by blondy 

      Hi ladies,

       

      Quick question - we are debating as to whether to have assigned seating at the reception or not.  We have 30 people total, so 3 tables of 10 with a buffet.  What is everyone else doing?



       



      #1093 20thvowrenewkim

      20thvowrenewkim
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        Posted 23 March 2011 - 06:52 AM

        I am in the same boat as you...we maybe if we are lucky will have 5-10 guests, so to have a huge ballroom for just that many guests seem ridiculous...My thing I am curious about is the cocktail party, do they provide music? can we bust a move if we want? 



        #1094 20thvowrenewkim

        20thvowrenewkim
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          Posted 23 March 2011 - 06:59 AM



          Originally Posted by Grace13 View Post

          We are having a small guest list as well. Our ceremony is at 4. I am thinking a cocktail party after. I think it would be weird to have a full blown reception with only 20 guests. just my thoughts. My friend's sister did the same at moon palace and said the cocktail party was nice and there was a ton of food.


           

          I am in the same boat as you...we maybe if we are lucky will have 5-10 guests, so to have a huge ballroom for just that many guests seem ridiculous...My thing I am curious about is the cocktail party, do they provide music? can we bust a move if we want? 


           

           



          #1095 mochamakes3

          mochamakes3
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            Posted 23 March 2011 - 08:37 AM

            Kim, if your wedding group is that small you can just use a restaurant reservation instead of the private event. You could even rent out the Caribbean Terrace because the per person fee would be much more affordable.

             

            They don't provide music for the cocktail party, but if you provide it, I don't see why you couldn't break into dance. I considered doing our traditional dances at the cocktail party.



            #1096 Eskie14

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              Posted 23 March 2011 - 09:48 AM

              We only have about 12 people and so we are having our reception at a restaurant outside on the terrace.  We probably won't have a first dance and that makes me a little sad.  However, I wonder if I bring a song if they would play it on the terrace so we could at least do that.  Hmmmm that would make me so happy.



              #1097 Leigh17

              Leigh17
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                Posted 23 March 2011 - 10:29 AM



                 

                Originally Posted by mochamakes3 

                Liz,

                 

                I am also having a lot of problems with the Miami department and we are members. They have a new person that started a couple of weeks ago in their department. Her name is Geraldine and she apparently took over our account. I spoke to her yesterday to resolve some reservation issues and she did take care of them promptly. I never received any responses from any emails I sent to Lisa, llizano@palaceresorts.com. I actually sent her an email way back in January telling her that I hoped the service would improve because I too had guests that became so frustrated and tired of waiting that they booked through a tour operator. Sadly, the service only got worse as our account was shuffled around.

                 

                I hope things improve before your wedding.



                Unless it's a different Geraldine than Geraldine Flores, she didn't just start a few weeks ago.  We're members too & Lisa was handling everything for me at first before my wedding (last July) & then one email I sent to Lisa was answered by Geraldine (with no explanation), & from then on, Geraldine was the only one who responded.  I actually had better response time from Lisa (who was very prompt with me & my guests that contacted her before she disappeared), but Geraldine did answer every question, & everything worked out perfectly in the end!  When I was trying to get my refund back after our trip (since we had enough bookings to get our 7 night stay comped), Geraldine told me Lisa would "return" that following Monday & so I started corresponding with Lisa again & eventually I did get my refund...it took a while though!  I don't know if Lisa just takes a long vacation (from May through July last year) or what, but although it's pretty frustrating just have faith that your questions will be answered and everything will be wonderful when you get there!

                 



                #1098 mochamakes3

                mochamakes3
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                  Posted 23 March 2011 - 10:33 AM

                  Leigh,

                   

                  I guess that is just another one of the lies that they tell us brides. It is Geraldine Flores. She told me she just started a few weeks ago. I guess now I have one more thing to write in my complaint. Before this wedding, I had only experienced vacations at Moon Palace and so I knew that everything in Cancun would be wonderful. Based on all our experiences, Cancun is so wonderful because the Miami office is so disrespectful that anything feels like a vacation!



                  #1099 Grace13

                  Grace13
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                    Posted 23 March 2011 - 01:49 PM



                     

                    I am in the same boat as you...we maybe if we are lucky will have 5-10 guests, so to have a huge ballroom for just that many guests seem ridiculous...My thing I am curious about is the cocktail party, do they provide music? can we bust a move if we want? 


                     

                     

                    I think we have decided to just go with a cocktail party and get the 1 speaker with the iPod hook up. So far we have 20 guests. We are getting the cocktail party for free cause we have enough nights. If more guests show we may add an hour. Claudia said that would be an extra cost of 200. We are having a huge reception when we get back for 200 guests so I can't see spending tons of money for extras in Cancun.

                    #1100 aholen

                    aholen
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                      Posted 23 March 2011 - 03:15 PM

                      So I STILL have not heard back from Kalena, after a week and a half, 3 emails, 2 emails to the Miami contact who responds to me right away and forwards my messages to Kalena, and a phone message. My TA has also tried contacting them, but still nothing.  I asked the Miami contact for  a supervisor's email/phone number at MP, but did not get a response to that.

                       

                      Does anyone have  a supervisor's email at the Moon Palace I could try?

                       

                      Thanks!






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