Frustrated!!! Where to find mugs in Canada!!!
Posted 11 February 2010 - 11:28 PM
I'm totally giving up on promopays.ca. I called one last time today and a guy answered and kinda sounded like I was bothering him. He said he would get to my email questions (which I sent in 5 days ago!!!) after he was finished what he was doing. I never hear back. This company is dead to me Thanks for the heads up. The reason why I kept trying to order from them was because they are only 20 minutes from my house and I could save on shipping. I don't think it's worth the aggravation.
Posted 12 February 2010 - 05:13 AM
La Romana...it does not sound like it is worth the aggravation at all. Given the customer service is terrible and they don't have your money - imagine what it could be lke once they do!
Posted 12 February 2010 - 11:11 AM
Posted 12 February 2010 - 12:51 PM
Posted 12 February 2010 - 02:32 PM
Just wanted to give an update/vent about DiscountMugs. I received my order and had to pay $56Cdn duties on a $210 purchase.
I had originally ordered 37 mugs, which I thought would be plenty. But all of a sudden a bunch of guests booked their trips, so I called back and increased the order to 41, which they said would be FINE since the artwork was just confirmed and they hadn't started the order.
Well... when I received the shipment, the boxes were slightly open (I'm assuming customs took a peek in) and there were 2 mugs missing.
On top of that, we're now at 39 people booked (more last minuters) and I know a few more will book closer to the date, so I'm going to be short! (That is frustrating in itself, but a whole other story!)
So I contacted DiscountMugs and they said that the request for additional pieces (41) was not properly placed (even though they charged my credit card) and that I must've received 2 extra pieces from the original order of 37.
The minimum order they can do is 12 pieces so the only option they offered me was a refund on the 2 missing mugs.
I will feel really terrible if some guests don't have the same mugs (but isn't that there fault for booking late?) and DiscountMugs is quoting me $95.18 + duties for minimum re-order of 12 mugs. So that will be about $9-10 per mug!! Not very cost effective.
My only other solution is to buy some little stainless travel mugs at the dollar store and try to add our monogram via sticker or something... is that cheesy? Should I suck it up and order the 12 new mugs?
Posted 12 February 2010 - 03:06 PM
Otherwise you could contact discountmugs again and try speaking with a supervisor to explain your situation and see if they're able to give you a better deal than the last person you spoke with? And if I've got your numbers correct, you have 39 ppl booked and 39 mugs... so maybe going with another 12 mugs wouldn't be the worst thing if you are still expecting some last minute booking?? I would hope that at a minimum they would agree to give you the additional 12 mugs for the same base cost as your last order.
Another question... assuming you did purchase the mugs at the higher price, and add that total cost to what you've already paid - how much does that work out to per mug for the entire batch? I'm wondering if your price would go from say $5.25/pc up to $5.80/pc once its spread out across 50mugs and the incremental cost for the whole order wouldn't seem quite as bad??
Posted 13 February 2010 - 01:58 PM
Posted 19 February 2010 - 04:25 AM
| Originally Posted by btn1091 |
I got the notice to pick up my mugs...my brokerage fee on $170 is $47! Sucks!! But at least they are here... I'll keep you updated as to what they look like!
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