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So upset just want to cry


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#1 Puzzled-Bride

Puzzled-Bride
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    Posted 06 January 2010 - 11:24 PM

    ok so we are having a very small wedding 10 people total including us. Back during the end of Nov beginning of Dec we decided on Bahamas, narrowed things down to finally deciding on the Sheraton Nassau beach. I had been speaking with the WC and emailing back and forth, things were going well until Dec 18. That is the last time that I've heard from her. I emailed a few times, then on the third email i received a email back "with the vacation alert". Ok she's gone on vacation for the holidays, but her email also said she checked her email daily, her vacation went by with no response. Fine guess she figured she would deal with it when she gets back. Well she's been back for a few days now and nothing. Not even a quick note saying i read your email. What do i do? My wedding day is or i guess was Feb 18, we have all booked our flights, its a little over a month away. I really don't know what to do? I just want to cry!!

    #2 OceanWonderland

    OceanWonderland
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      Posted 06 January 2010 - 11:41 PM

      Usually when I email someone and get an 'away on vacation' reply - I just resend the exact email again when I know they have returned. When I go on vacation I can have hundreds of emails to read through and yes I go through them every day or two and I don't delete the ones I intend to respond to...but sometimes some of them just get lost in the cracks. My suggestion is to email her again to touch bases. If she still doesn't respond, then get some credit on Skype and give her a phone call. Good luck!
      Leslie and Aaron ~ Dreams Tulum ~ November 15, 2010
      Our wedding slideshow from the amazing William Sanchez: http://www.williamsa...aron/slideshow/
      And our TTD session (William Sanchez and Ivan Luckie): http://www.williamsa...slie aaron/ttd/

      #3 poohshek

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        Posted 06 January 2010 - 11:43 PM

        Did she give you a phone number you can call? Sometimes it takes a while for people to respond to emails. Hopefully you will hear from her soon.

        #4 poohshek

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          Posted 06 January 2010 - 11:44 PM

          Did she give you a phone number you can call? Sometimes it takes a while for people to respond to emails. Hopefully you will hear from her soon. I have been there before but eventually everything worked out.

          #5 **~Linda~**

          **~Linda~**
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            Posted 06 January 2010 - 11:46 PM

            Maybe shes a bit backed up with other weddings atm. By no means is this an excuse but maybe an explanation as to why she probably hasnt gotten back to you yet. My suggestion is just give her a ring ASAP and check whats going on it is understandable why your so worried since your wedding date is about a month away. Just breathe and relax everything will work out.

            #6 Puzzled-Bride

            Puzzled-Bride
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              Posted 06 January 2010 - 11:52 PM

              I have actually left her a message and sent an email since her return. I understand she is probably very busy, but I am getting heat from my guests and ofcourse FI who want to book their rooms, I'm starting to feel like an unorganized idiot. Plus that knot in my neck keeps getting bigger and bigger!!!

              #7 amygirl1169

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                Posted 07 January 2010 - 12:00 AM

                I'd call/email the head of group sales or the hotel manager. That's what I did when I couldn't get a hold of the WC and that made her call me asap.

                #8 Puzzled-Bride

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                  Posted 07 January 2010 - 12:20 AM

                  Quote:
                  Originally Posted by TA Maureen
                  I'm confused. Are you trying to reach your onsite wedding coordinator? You don't have your rooms booked for your wedding in 6 weeks? Maybe you should book the rooms you need yourself or call a TA to book them instead of waiting for this person to get back to you.
                  sorry didn't mean to be confusing, i had contacted what i thought was the hotel directly, but who i got was the sales manager who does the hotel booking for the weddings (i clicked their contact us on their website). We are getting a group rate I guess by going through them directly. We just thought because our group was so small it would be pretty easy, contact hotel tell them what we wanted find out what our guests needed to do to book for the rates quoted and done. It's really not working out like i planned.

                  #9 classadiva

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                    Posted 08 January 2010 - 02:10 AM

                    Quote:
                    Originally Posted by Puzzled-Bride
                    sorry didn't mean to be confusing, i had contacted what i thought was the hotel directly, but who i got was the sales manager who does the hotel booking for the weddings (i clicked their contact us on their website). We are getting a group rate I guess by going through them directly. We just thought because our group was so small it would be pretty easy, contact hotel tell them what we wanted find out what our guests needed to do to book for the rates quoted and done. It's really not working out like i planned.
                    Are you sure that the group rate is not already in place? Maybe your guests can book now. Did you call reservations and see if the rate is already available? Also, get on the phone and call someone in charge at the hotel. I think it is perfectly reasonable to expect a return e-mail by now. Remember...you are spending your good money. They advertise that they want weddings at the resort....someone needs to respond to your concerns...even if it's to say I got your message and will get back to you shortly.

                    #10 diane.callaghan

                    diane.callaghan
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                      Posted 08 January 2010 - 03:54 PM

                      Quote:
                      Originally Posted by Puzzled-Bride
                      I have actually left her a message and sent an email since her return. I understand she is probably very busy, but I am getting heat from my guests and ofcourse FI who want to book their rooms, I'm starting to feel like an unorganized idiot. Plus that knot in my neck keeps getting bigger and bigger!!!
                      I am so sorry you are getting this stress now...My WC did not return my calls for 6 weeks. I began to write down exact date & times I called & left messages. After week 6 and 60 some days before my wedding date, I called the WC's Manager and explained my frustration (carefully not to piss anyone off, but enough to let them know I was upset).

                      Upon hearing my story the Manager said the WC's office was next to her's and put me on hold, WC dropped what she was doing and took my call. After that we made appointments for our next conversations.

                      Good Luck and Congratulations




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