Bad Experience with Discount Mugs!

[JUSTUSTWO]

I ordered my mugs from them too & did not have a problem. With that being said, I agree that yours don't look bad & that as suggested, your guests might appreciate the logo being smaller, but you should have gotten what you ordered & you should be satisfied, especially with something that is used for your wedding.

 

The first image that you posted, is that the proof from them? I remember submitting my order & then getting a proof before the mugs were made. If that is the proof that they provided you then I would be fighting with them b/c your end product doesn't reflect the proof. Yeah they have stuff in their terms & conditions but you are a customer & its your wedding. I don't see why they wouldn't just take the mugs back & send you what you really want.

I would continue to press them for a resolution that makes you happy!

[Tam]

Quote:

Originally Posted by Jennybell1 Im sorry to hear about your mugs, but I think they look great. I think more of your guests will probably use them after the wedding in day to day use BECAUSE the logo is smaller. I know I dont use the mug I got from my girlfriends wedding bc it was such a huge logo and picture...it was kinda weird for me to walk around with my girlfriends wedding date on my travel mug. Everyone always asked me if that was from my wedding. So I prefer the small logo. Dont fret! They look great still.

I agree with you Jenny about the size of the logo. We will be ordering from discount mugs too and are just getting something along the lines of the date & place because we figured not too many people would want to have a travel mug after the wedding advertising my FI and I.

I understand your disappointment with the colour, but don't worry too much Justustwo, the mugs still look really cute. ... and none of your guests will know any different either.

[Tam]

oops! I meant that last comment to Billisa, not justustwo...

[Flasong]

I ordered from them and was happy with the result. However, I am glad I called them prior to ordering because they advised me of the small print area which I was NOT aware of prior to that. Each mug has a specific area where it can be printed on..which is normally not that big. However, I agree with the other girls and think your mugs still looks nice:)

[Tam]

That's good to know.. phoning them as I am about to order in the next couple of days. How long does it take to get them?

[Billisa]

Quote:

Originally Posted by JUSTUSTWO I ordered my mugs from them too & did not have a problem. With that being said, I agree that yours don't look bad & that as suggested, your guests might appreciate the logo being smaller, but you should have gotten what you ordered & you should be satisfied, especially with something that is used for your wedding. The first image that you posted, is that the proof from them? I remember submitting my order & then getting a proof before the mugs were made. If that is the proof that they provided you then I would be fighting with them b/c your end product doesn't reflect the proof. Yeah they have stuff in their terms & conditions but you are a customer & its your wedding. I don't see why they wouldn't just take the mugs back & send you what you really want. I would continue to press them for a resolution that makes you happy!

I agree...and tried to fight them. I even told them I would be posting in this site about them! But they do everything online and they have my money and I have their mugs so...now I feel as though it may be a David and Goliath battle and is it all worth it in the end. BTW, yep, that first picture was the proof that THEY sent me. How far off is that? I think I'm more upset by the colour than the size of the logo. But at some point I guess you have to just shrug your shoulders.

Thanks to everyone for your kind words. Now that you mention it, it's true ...who would want a HUGE logo all over their mugs with our wedding dates on it, lol....wish the colour matched better though, I really wanted it in aqua. FH is pissed too, he was looking forward to the big logo...but now that i have this new angle on the argument...lol...thanks ladies. xx

[Billisa]

Quote:

Originally Posted by Tam That's good to know.. phoning them as I am about to order in the next couple of days. How long does it take to get them?

I chose the slowest (cheapest!) delivery method - ordered them Sept. 21st and got them this past Tuesday...so that's 3 weeks...

[Raykel]

I don't blame you for being upset.....it should have had a pop up window when you designed it showing what it would actually look like, or an email with a proof so you could make changes. That being said, they do look nice and at least the information is correct! I know it is not what you ordered, but as someone else mentioned, your guests will not know the difference and at least your actual wedding day is not spoiled. I was planning to order some things from these guys, so lesson learned....I will be double checking a few things first! Thanks for the heads up:)

[vlynnw]

Sorry about the mugs, I feel they should try to do a little more though than just say oh sorry well that's what you get. I think they still look really cute though.

[SusieQ]

Oh Bella, Your big is fast approaching, don't sweat the same stuff, I know there not wha you and invisioned. The ones you received are very nice.... Jus a small detail... don't let it de-rail your train.