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Ready to FREAK! Need advice, please help :(


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#1 itsfinallyhere

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    Posted 09 October 2009 - 02:38 PM

    Ok ladies, i need your advice badly as I am really unsure of what to do. I am suppose to be 34 days away from the big day and just got blindsided again by my travel company. Let me give you some back ground info first. I booked back in May for my wedding in November. I went with Nolitours because my agent highly recommended them and said the were a real reputable company. I have since had to deal with a $50 increase/adult. I was suppose to fly out on a Wednesday and then all those flights were cancelled and we were bumped to Thursday. I was told I had the option of flying in the morning or evening. I chose morning. That flight was then cancelled and we were bumped to the evening flight which was also cancelled! Now they say we are suppose to be flying out on the Friday night. I am trying to co-ordinate the wedding so that people from several countries will be arriving generally the same time. Now My FI's daughter will be there 4 days before us! Everyone from Europe will be there before us also. I wanted to get there early so that I could make all the final arrangements before everyone was there so that I could enjoy the time with them. They have offered no incentives or anything of any kind because of all the inconviences. My FI told them we were contacting our lawyer, as at that time they told me I had no options, but to comply. Since the manager has left a message saying that I am entitled to a full refund because there was a greater than 24hr flight change. There have also been several other minor screw ups along the way. But this date thing is the most stressful. They have also offered to switch me to Signature tours.

    Should I switch with them, or get my money back and get a new agent fast! I have eerything ready to go. Everything printed, bought, I just need to pack!

    #2 snoopAsh

    snoopAsh
    • Jr. Member
    • 400 posts

      Posted 09 October 2009 - 02:42 PM

      that is tough. I would call other agents and get another opinion. I am not a fan of people messing with my plans. I say go elsewhere...
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      May 29, 2010
      Cancun, Mexico

      #3 KRama

      KRama
      • Jr. Member
      • 421 posts

        Posted 09 October 2009 - 03:24 PM

        SWITCH! They should know better than to mess with a bride and her wedding! :) I would get your travel agent to call around to other operators and see what they can offer you. They'll probably jump at the chance to help you since they are taking your business from a competitor! My TA recommended Air Canada Vacations since they have their own flights (not contracted like other operators) which rarely get cancelled.

        #4 super19

        super19
        • Sr. Member
        • 1,123 posts

          Posted 09 October 2009 - 03:51 PM

          Get your money back and a TA. You should not have to deal with this mess. Plus, who's to say they won't continue to make these types of changes in the future.

          Hang in there. I can't believe you have had to tolerate all this.

          Jen

          #5 jennierin

          jennierin
          • Member
          • 847 posts

            Posted 09 October 2009 - 03:55 PM

            I would go with Signature instead. Maureen is right, your TA doesn't have control over this at all, it's the tour operator and the airline (which is usually chartered) that is making the changes...another TA would have the exact same problems unfortunately. My TA warned us about this when we booked last year in November for October of this year. I hope everything works out for you and that you won't have to deal with anymore hiccups along the way!!! It sucks that it's only a month before you leave for sure!
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            #6 JT3

            JT3
            • Jr. Member
            • 443 posts

              Posted 09 October 2009 - 03:56 PM

              OMG... I am so sorry you are dealing with this.... I widh I can give advice but i wouldnt know whtat to do either

              #7 candicemarie

              candicemarie
              • Jr. Member
              • 271 posts

                Posted 09 October 2009 - 04:10 PM

                Yikes! That is horrible! I'm so sorry you have to deal w/all that. I would definitely switch! That is ridiculous that you didn't get a managers response until after you threatened them w/legal action. I HATE when people/places take advantage of people on what is supposed to be one of the best experiences of their lives. I really hope everything gets worked out. Keep us updated & good luck!

                #8 SusieQ

                SusieQ
                • Sr. Member
                • 1,603 posts

                  Posted 09 October 2009 - 06:50 PM

                  Quote:
                  Originally Posted by itsfinallyhere
                  Ok ladies, i need your advice badly as I am really unsure of what to do. I am suppose to be 34 days away from the big day and just got blindsided again by my travel company. Let me give you some back ground info first. I booked back in May for my wedding in November. I went with Nolitours because my agent highly recommended them and said the were a real reputable company. I have since had to deal with a $50 increase/adult. I was suppose to fly out on a Wednesday and then all those flights were cancelled and we were bumped to Thursday. I was told I had the option of flying in the morning or evening. I chose morning. That flight was then cancelled and we were bumped to the evening flight which was also cancelled! Now they say we are suppose to be flying out on the Friday night. I am trying to co-ordinate the wedding so that people from several countries will be arriving generally the same time. Now My FI's daughter will be there 4 days before us! Everyone from Europe will be there before us also. I wanted to get there early so that I could make all the final arrangements before everyone was there so that I could enjoy the time with them. They have offered no incentives or anything of any kind because of all the inconviences. My FI told them we were contacting our lawyer, as at that time they told me I had no options, but to comply. Since the manager has left a message saying that I am entitled to a full refund because there was a greater than 24hr flight change. There have also been several other minor screw ups along the way. But this date thing is the most stressful. They have also offered to switch me to Signature tours.

                  Should I switch with them, or get my money back and get a new agent fast! I have eerything ready to go. Everything printed, bought, I just need to pack!
                  I'd be switching TA's and if they gave me any grief, I'd be writing the local newpaper and blasting them and the service they provided. No one wants bad vibes these days... Sorry if you can not do something magical for me to make me happy... I'll go somewhere else...

                  #9 lara&mike

                  lara&mike
                  • Newbie
                  • 97 posts

                    Posted 09 October 2009 - 07:03 PM

                    I am a TA and can asure you that this not your TA's fault. I definitley wouldn't say that Nolitours is a fantastic company, but since they generally use Air Transat I'm surprised that there are not more flights available to you, especially in November. However, as it was mentioned this completey has to do with Nolitours. Unfortunatey agents are at the mercy of the tour operators as they are the ones running the show. They get their space through the hotel for the rooms, and through the airline for the air space (except AC and Sunwing who own their planes). Noli. has done what they think is enough for you, and I"m sure your TA has been trying every single thing possible to resolve any situations. I have encountered this situation many times, or similiar when hurricanes tear through and we do the best we can. If you have the option to switch to Signature I would take it. After the relationship you and your TA have probably built I'm sure you wouldn't want to start over. Not only that you will have to have all of your guests call and redo everything all over again with a new agent...very confusing for guests. I'm really sorry to hear about the situation though, that completely sucks. You really never know what can happen a year in advance in terms of schedule changes, but complete cancellations are really frustrating...especially for a wedding!!!

                    #10 krayzeekitty

                    krayzeekitty
                    • Jr. Member
                    • 199 posts

                      Posted 09 October 2009 - 07:12 PM

                      I would defiantely switch!! Good Luck - hope it all works out
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