DW NIGHTMARE you never think this will happen to you
Posted 01 October 2009 - 10:25 AM
You hear about this stuff happening to someone else but never in a million years think it will happen to you!!!
AIR TRANSAT is to blame and when I called them for information NOBODY would talk to me, Nobody would exlpain how this happens or why and there is NO COMPENSATION on thier part....
Posted 01 October 2009 - 10:36 AM
I cannot even imagine this happening!! Actually, a couple that I know was supposed to be married around the end of January in Cuba, and found out about a month ago that their flight was cancelled as well! Luckily they were told in enough time to change all of their wedding plans (Majestic Colonial in Punta Cana now), but your situation is 10 fold worse! The personailzation would be the thing that would get me up in arms, since I know how much it costs to do those things! Is the personalization done with thread (for the beach bags, for example)? Could you possibly find someone in Calgary that can do this cheap? Explain what has happened, and people will try to help you out as best as they can. What a sin, I truly feel for you! What is being done by your TA for the travel arrangements? I hope they are going to send you and your guests to the new resort without an extra charge! To go to people a month or so before their trip and say "oh by the way, we need $300 more for your trip since Air Transat sh*t the bed" would be completely unfair!
Posted 01 October 2009 - 10:42 AM
Posted 01 October 2009 - 10:46 AM
Do you have anything like that in Alberta?
Air Transat can't just leave you high and dry... make them fly you to TO, and go from here or something.. surely there are some alternatives they can offer you.
Remember you didn't do this, so your guests should understand and be sympathetic.
Try sending out an email to everyone to save from the repetitiveness and time of calling everyone.
Take a big breath and take it one step at a time... also, call AT head office and be insistent at talking to someone with authority...
Good luck and keep us posted!!
Posted 01 October 2009 - 11:14 AM
Posted 01 October 2009 - 02:41 PM
Posted 01 October 2009 - 02:49 PM
Posted 01 October 2009 - 03:01 PM
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