I would still go with EPM, hands down! When we were "scouting" for locations, I did a lot of research and emailing back and forth, and the bottom line is, most people down there do have a slow response time. When we went to look at the resorts of our final picks, we couldn't even get some of the wedding coordinators to meet with us! (On that note, ME by Melia was the worst offender!) We found that there were so many "up" charges with many of the places that it started to not make sense....$5000 for premium bar, double or triple the cost for florists, DJ, lighting etc, etc...
With Nayeli, I found the best communication so far was to also put everything in 1 email under headings and sub headings. Each time we respond we have a new color we use so it's easy to see the most recent. I also attach pictures of ideas for her and try to get as specific as possible and ALWAYS ask about price. This way it's all in writing wrapped up and ready for when we're there. She is very thorough in responses this way and I have had by far the best experience with her versus the other 3 WC's we dealt with. It DOES take her a week to get back to us, usually every Friday or Saturday night we'll get her reply...but she answers all of our questions! I feel like we're winding down to very specific details at this point(Should we cut the ribbon that will be going around the napkins or will you? type of questions.) We are all set with flowers, DJ, Spa services,type of cake, Menu, Ceremony and reception details...it feels good!
Something that is helpful too, I've sent her an excel file of our guests with when they are staying, who's rooming with who, wedding party, and meal choices (just waiting on final seating arrangements in case a few more guest decide to go.) She is now ensuring they're booked and has a handle on the group. Our TA will then be giving the final list to her about 2 weeks before the wedding so when they assign rooms, all the guests will be in the same area.
For the OOT bags, we decided to have a name tag made for each of them. This way when we give the bags to Nayeli, all she has to do is match them up with their room number and have the bell boys deliver them. Our bridal party has nicer bags with different time-lines and gifts in there, so it will make it easier to not confuse it with another guest.
With tables...We are doing round tables but Gustavo did say they have rectangular ones...can't see how they wouldn't! With the round tables, 10 people can fit around them but Nayeli said 8 is better so it's not so crowded. I asked her about centerpieces and what's included, and with the gold package, 2 centerpieces are included, and whatever flowers you have at the ceremony they'll bring over to the reception.
Question for you all....Is anyone bringing sparklers??? I saw some really cool pictures taken at night with the sparklers and would LOVE to have them! My only concern is if we can get them into the country! I can only imagine getting stuck at customs with 900(it's starting to feel like that many!) bags of luggage filled with contraband!
Another question....Is anyone doing the sand ceremony?? If so, are you bringing your own glass container or using theirs??
2 and a half months to go and I'm starting to get anxiety!! How are you ladies who are having your wedding in April holding up??? And PLEASE don't forget to tell the rest of us all about it and send pics!!