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Excellence Playa Mujeres Brides Post Here!

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My wedding is on April 13, 2012.  I responded to Ileana asking if my specific photographer, who I already put a deposit down on, would be able to photograph my wedding.  Haven't heard back yet. 

 

What can we do if they change their policy?  Do we all just lose our deposits? 

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So crazy! I'd explain the situation and how disapointed you are on Excellence's Facebook page; company's hate the bad PR. A lot of this just boggles my mind, including all the add-on costs, don't they understand we are bringing in guests they wouldn't have otherwise had?

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I don't know yet. We're trying to get this resolved. Hopefully we can get then to let us have our photographer as they originally agreed. If not, hopefully they see how much this will hurt their business & change their policy.

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I just heard back from Ileana.  She said that my photographer (Juan Navarro) is allowed to photograph the wedding.  I'm not sure what is going on with Del Sol and La Luna?

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That is really unfair to Del Sol and La Luna. So many brides book with them and they help promote the resort! That is really upsetting for all the Del Sol brides and those wanting to book them.

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I'm sure there's another side to this, but now I'm left here with 3 months to go. Now i have to choose between my dream photographers or trying to relocate everything or just giving up on my wedding! What are we supposed to do here!?!? & I cannot get an answer from EPM!

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That must be the most frustrating thing of it all. At least they should be dealing with you! Did you try the name of the person they suggested you contact on Trip Advisor?

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