Jump to content

Photo

Dreams Tulum Closure (consolidated thread)


  • Please log in to reply
690 replies to this topic

#261 alin & mako

alin & mako
  • Newbie
  • 134 posts

    Posted 10 October 2008 - 03:02 PM

    Another update.

    I just called the hotel because I am supposed to print up the menus for my guests to give to them at the reception and so I called to see if my menu would change depending on what hotel I ended up getting married. Anyway, this is what I heard. Some of it is repeat but I thought you guys may want to know.

    If your wedding is before Oct 31, 08, they are relocating you and your guests to another hotel. They are making this decision based on how many guests you have coming and which hotel can accommodate them and if you are having children. They said the hotels they are relocating to are equal or better than DT and they are upgrading rooms for guests when possible.

    If your wedding is Nov 1 and on (mine is Nov they will notify us by/on Oct 20th if they are moving us or not. I assume if your wedding is after Nov 15th, they will give a little more time to make the decision.

    She also said they will do all the transfering of the guests themselves, so if you are not working with a travel agent, don't worry. They are going to transfer everyone for us. All we need to do is give them a list with our guests names, arrival date and departure date, and reservation #. She asked me to start working on my list in case we have to get moved since it will probably take a few days to get it together. So, I think that if you did not use a TA and you are getting married before Nov 15th, you should start working on your list.

    I know that it was helpful for me to hear this and I hope this helps some of you. Still crossing my fingers that it is fixed by the end of this month...

    #262 alin & mako

    alin & mako
    • Newbie
    • 134 posts

      Posted 10 October 2008 - 03:04 PM

      Niels408

      Your wedding is not till Dec, I don't think they should be pressuring you to make a decision this early on.

      #263 alin & mako

      alin & mako
      • Newbie
      • 134 posts

        Posted 10 October 2008 - 03:05 PM

        O'h and last thing. About the menu. She said if we get sent to Dreams Cancun, our dinner menu for the wedding would most likely stay the same. But if we go to the other hotels, we will have to choose another menu for everyone, which she thinks would be similar but not the same.

        #264 can't wait!

        can't wait!
        • Member
        • 517 posts

          Posted 10 October 2008 - 03:13 PM

          Alin, who did you talk to?
          And are you going to print your menus anyhow? I was about to print mine right before all this mess began.

          #265 alin & mako

          alin & mako
          • Newbie
          • 134 posts

            Posted 10 October 2008 - 03:46 PM

            I know, I had already done my test prints and was ready to go. I am just going to wait till Oct 20th to print, it will be time consuming and I would rather save the money if I end up getting moved. If I get moved, I'm not going to do the menus anymore.

            I just called the hotel and told them my wedding was Nov8 and asked to speak to someone about the hotel closing and what was going to happen to me and my guests. I don't remember her name, but she was really nice.

            I'm going to send out an e-mail to my guests and ask them for their info but not tell them the hotel is closed. I don't want to start a panick frenzy and be in the middle of it. I'm just going to tell them I want the info for myself.

            #266 TammyWright

            TammyWright

              Admin & Owner

            • Administrators
            • 11,659 posts
            • Wedding Location:Dreams Los Cabos

            Posted 10 October 2008 - 04:01 PM

            i have been emailing back and forth with Kevin and have asked him to answer our questions. also, Daniel called but i wasn't available so i need to call him back.

            i hope to have more def. answers today.

            they cannot give def. answers on where brides are being located because it is tricky trying to figure out what hotels have rooms, kids/no kids, other weddings scheduled etc.

            the resorts in their chain (dreams & secrets) of course are where most displaced weddings are going unless there is a reason they cannot go there (ie. not enough rooms, wedding date not available), then they will move you to a resort outside the chain.

            Founder and Owner of BestDestinationWedding.com  /  Bride & Groom Fly FREE Promotion

             
            Looking for a travel agency that specializes in Destination Weddings-CLICK HERE?  We are an award winning travel agency and you can read our reviews here.
             
            Awards and recognition: 
            Palace Resorts Winner "Top Travel Agent", "Top Homebased Travel Agency" PRO Platinum Agency (Top Award)     |    AMResorts Master Agent & Top Agency  
            Karisma Hotels Diamond Level 5 (highest production), Top 10 Azul Weddings, Top Wedding Coordinator | Wright Travel & Karisma GIVC Benefits
            Travel Impressions Best of the Best Globe Winner    |     Apple Vacations Golden Apple Winner  
            sml_gallery_206696_17612_13451.pnggallery_206696_17572_8409.jpg    sml_gallery_206696_17572_1003.jpg
            Vendor rules are HERE! Please read!  If you are a vendor and looking to advertise your business, please email ads@bestdestinationwedding.com.


            #267 alin & mako

            alin & mako
            • Newbie
            • 134 posts

              Posted 10 October 2008 - 07:10 PM

              Ladies, just got this e-mail from Sandra. I wanted to post it in case someone did not get it for some reason...

              Receive our best regards from Dreams Tulum.



              We want to inform that we are passing through a difficult situation where Federal authorities had an agency of the Mexico federal government alleging that the ownership of Dreams Tulum does not have certain authorizations, licenses and/or permits in order. The ownership of Dreams Tulum contends that all paperwork is indeed in order and approved by the proper authorities. The authorities have placed restrictions on the resort and we are actively pursuing a court approved stay or parole in order to remove the restrictions and provide all services to our guests while this situation is decided in court.

              Since some services and facilities are not available and we are therefore not able to offer a Dreams Resort experience, the resort has had to proactively relocate new arrivals until October 31st. to our sister hotels in Cancun and Riviera Maya This was done in order to minimize potential disappointments should we not be able to provide all services and facilities at Dreams Tulum and only in the best interest of the guests. We will continue to relocate arriving guests until we are assured that all services will return to normal at Dreams Tulum.



              We do not have instructions to relocate weddings for November , except for the ones arriving at the end of October , so please send me your guests list to make sure the wedding group is located at the same resort .



              How would be the logistic for the wedding by itself?



              Based on this I would like to explain you the logistic , I already have the guests list that the couple sent us We will make sure they go to the same resort so please note that the entire GROUP WILL BE TOGETHER .



              The couple doesn't have to deal and plan again the whole wedding , Landy , Lizet and Natalia our wedding planners have all her requests and plan as requested , so the wedding planner from DREAMS TULUM and the wedding couple are going to have a meeting the day after arrival fist time in the morning , the meeting point would be the lobby of the new resort , they will make sure the weddings plans go smoothly and coordinate everything for them based in their initial requests, they are going to be also the wedding day and checking all details .

              We are trying to keep as much as possible your wedding plans as originally planned , we hope that we would be able to open the hotel shortly but we in case we couldn’t , we should be prepared and planned.

              We really need your help , we won’t split any wedding group so for that reason we need URGENTLY get your list of guests, please fill out attached form, IF YOU do not have the flight info just fill the arrival and departure date that is enough, and overall LET US KNOW IF THERE ARE CHILDREN IN THE GROUP.

              We will provide more information in this regard as soon as we have it. We wanted to keep you informed and truly regret the inconvenience.

              Sandra Casillas

              #268 alin & mako

              alin & mako
              • Newbie
              • 134 posts

                Posted 10 October 2008 - 07:11 PM

                She may have only sent it to the November brides...

                #269 TammyWright

                TammyWright

                  Admin & Owner

                • Administrators
                • 11,659 posts
                • Wedding Location:Dreams Los Cabos

                Posted 10 October 2008 - 07:19 PM

                trish is getting married today and brooke tomorrow so lets all send good vibes there way that everything goes perfectly.

                Founder and Owner of BestDestinationWedding.com  /  Bride & Groom Fly FREE Promotion

                 
                Looking for a travel agency that specializes in Destination Weddings-CLICK HERE?  We are an award winning travel agency and you can read our reviews here.
                 
                Awards and recognition: 
                Palace Resorts Winner "Top Travel Agent", "Top Homebased Travel Agency" PRO Platinum Agency (Top Award)     |    AMResorts Master Agent & Top Agency  
                Karisma Hotels Diamond Level 5 (highest production), Top 10 Azul Weddings, Top Wedding Coordinator | Wright Travel & Karisma GIVC Benefits
                Travel Impressions Best of the Best Globe Winner    |     Apple Vacations Golden Apple Winner  
                sml_gallery_206696_17612_13451.pnggallery_206696_17572_8409.jpg    sml_gallery_206696_17572_1003.jpg
                Vendor rules are HERE! Please read!  If you are a vendor and looking to advertise your business, please email ads@bestdestinationwedding.com.


                #270 cendcar

                cendcar
                • Jr. Member
                • 163 posts

                  Posted 10 October 2008 - 07:23 PM

                  I got the same email from Sandra. From what I heard, we are being moved to DC...my TA and I asked for a conference call for next week but have not heard back as yet.




                  0 user(s) are reading this topic

                  0 members, 0 guests, 0 anonymous users