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The new Dreams Tulum thread! (Post all DT Qs&As here)

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Amy can you believe you leave tomorrow morning!! WOW! Good luck and Congrats!

I can not wait to hear everyone's reviews when you all get back!

Hope Karla is having an amazing time!

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Originally Posted by rachelannmartin View Post
Hi ladies!

For those who are having troubles getting a hold of the WCs, have you tried weddings2@dreamstulum.com.mx

Natalia del Olmo has responded to a few emails with 3 days, which as we all know is an AWESOME turnaround time smile159.gif
Has anyone else dealt with Anabel Sanchez? I think her email is weddings1@dreamstulum.com.mx. So far she has been great at getting back to me right away. Landy on the other hand has not been helping me. Anabel has been replying to all my emails. I'm guessing that she's going to be helping me thru out this whole process. Anyhow, just wanted to let u ladies know that so far she's a good contact too. So far...:)

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I dealt with Anabel a bit when we were moved from Dreams to Barcelo. She was helpful on the phone and promised us lots. However, when we arrived at Barcelo, she was there and had no idea who we were, when we were getting married or anything. I was completely floored that they couldnt figure out who we were. She took all my info and had to get someone else to deal with us because at that point I was a little less than impressed. Also, everything she promised us on the phone she never relayed on to Barcelo so it was a really confusing check in that took about 3 hours. Im not trying to be negative, I just wanted to give feedback on my experience with her.

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Originally Posted by MonoAmor View Post
I dealt with Anabel a bit when we were moved from Dreams to Barcelo. She was helpful on the phone and promised us lots. However, when we arrived at Barcelo, she was there and had no idea who we were, when we were getting married or anything. I was completely floored that they couldnt figure out who we were. She took all my info and had to get someone else to deal with us because at that point I was a little less than impressed. Also, everything she promised us on the phone she never relayed on to Barcelo so it was a really confusing check in that took about 3 hours. Im not trying to be negative, I just wanted to give feedback on my experience with her.
Oh no...should i be worried? sad.gif

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Hum, would be nice to get confirmation from DT that Natalia and Anabel are new (and permanent, not just part of the closure transition) coordinators with the resort. If anyone gets an official email stating who they are / their role can you let me know so I can update page 1?

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Originally Posted by ida View Post
Oh no...should i be worried? sad.gif
I wouldnt be worried at all because it was all sorted out. I just think Anabel may be new at it all and is still learning. Landy and a rep named Suzy were able to clear up everything in the end. I dont think she is a WC yet. I got the impression she was more of an assistant, but I could be wrong.

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Originally Posted by MonoAmor View Post
I wouldnt be worried at all because it was all sorted out. I just think Anabel may be new at it all and is still learning. Landy and a rep named Suzy were able to clear up everything in the end. I dont think she is a WC yet. I got the impression she was more of an assistant, but I could be wrong.
Okay. Phew! :)

I did email Anabel before and asked her if she's the new wedding coordinator now since I don't hear from Landy but she said she's only an assistant. She also told me not to worry and to keep sending her emails if i need help. I'm guessing Landy is busy with other brides. Maybe the ones that are down there already.

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