Hi ladies. So I just checked and my email came from Nancy February 11, which is just under two months before my wedding, but I had emailed her asking a bunch of other questions, and also asked when I would receive "the email." I got it two days later.
For the spa - in "the email" it gives you full instructions fro the spa. This was a little tough for me, because I had to book EVERYONE's spa appointments. Trying to figure out what everyone wanted to do, times, money, etc, was annoying. And I had to put down a 50% downpayment to book the appointments. The other 50% is due at the time of the appointment. The spa coordinator (Paula) is very helpful and responsive over email though. We emailed back and forth a few times, worked out the schedules and then I paid the downpayment through paypal. I didn't want the appointments too early in the day (ceremony is at 5pm) but she definitely put a little extra time in "just in case."
If anyone wants me forward you the email I got from them you can PM me your email address. You can see exactly what it looks like. It is a cookie cutter email - Jen had forwarded me one awhile back and it's exact...just names changed at the top.