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Grumpy about my discountmugs.com mugs!

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#1 becks



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  • Wedding Date:August 9, 2008
  • Wedding Location:Riviera Maya
  • LocationNew York

Posted 10 July 2008 - 08:27 AM

They arrived last night. And well, there was a problem. The writing is in black... on a blue mug. I specifically told them white. The proof showed white. And the mugs are in black. You can't see the writing! And the proof was PERFECT! Frankly the mugs are perfect except for the black writing.

I'm sure they will fix the problem (they aren't even open yet for me to call), but I'm running out of time and I'm grumpy about it. WHY, WHY, WHY didn't they get them right the first time!?!?!?!

See - this was the proof:
Click the image to open in full size.

And this was what arrived:
Click the image to open in full size.

Ugh. I'm leaving for Mexico in 4 weeks! I don't have time for this!

Happily married since 2008

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#2 Martha

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    Posted 10 July 2008 - 08:30 AM

    They'll fix it for you and probably expedite shipping! Try not too stress too much (although, I would be also!).

    #3 rodent


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      Posted 10 July 2008 - 08:34 AM

      you will probably end up with 2 times to mugs now. so maybe you can pass out the rejects at your AHR or something. Oh, I just realized they don't have your name on them. You can probably sell the rejects for less money to someone getting married at RM. If my wedding hadn't passed I would have bought some.

      good luck!

      #4 Jen_S

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        Posted 10 July 2008 - 08:38 AM

        Don't stress I am sure they will fix the problem and get you new ones before you leave.
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        #5 Kathie

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          Posted 10 July 2008 - 08:39 AM

          Maybe they'll let you keep the ones with the black writing too. That would be cool.

          #6 happygilmore

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            Posted 10 July 2008 - 08:45 AM

            My opinion is from the pic you posted you can read it just fine. So maybe you can keep the mugs but require they give you the discount for their mistake and end up with really discounted mugs! Just a thought.

            #7 Leslie-Xcaret09

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              Posted 10 July 2008 - 08:54 AM

              I dont think they look too bad but they do look great with the white. Im sure they will fix it! If they let you keep the other ones for free.....Id probably buy them off you and you can make some $!

              #8 LisaG

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                Posted 10 July 2008 - 08:55 AM

                I know you wanted white, and I would be grumpy too, but I really do think they look great. I can read them fine in the pic.
                If you wanted them to fix them though, I bet they would expedite them for you. Try not to stress.

                #9 DanielleNDerek

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                  Posted 10 July 2008 - 09:01 AM

                  They have to fix them for you. I would be upset too especially when they are just the way you want them in the proof. What a very stupid mistake on their part! I hope they make it right.
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                  #10 Jen5372

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                    Posted 10 July 2008 - 09:05 AM

                    How annoying!!! the mugs are really terrific-however I know how you feel About getting something you ordered wrong! I hope you can get them to quickly re-do them and ship them to you for free. maybe you can keep the black ones and use them for something else They better do something-Id complain a ton!!!

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