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Need help writing complaint


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#1 DJsbride

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    Posted 07 July 2008 - 09:19 AM

    I'm not really good at writing complains and such, I tend to ramble a lot. I want to write an email to the manager of my hotel stating what has been going on and to push them to give me the $900 credit toward the spa like it was promised. Does anybody wants to help me?

    Thanks

    #2 ErinB

    ErinB

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      Posted 07 July 2008 - 02:30 PM

      WHy don't you post a draft first so we can help you out.

      Try and include as many details with names, dates, etc to back up your issues. We can help you edit anything out later.

      #3 Hartyt509

      Hartyt509
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        Posted 07 July 2008 - 02:47 PM

        Maura is the girl for this - she is fab with stuff like this. Allmy complaint letters turn out very rude and sarky lol

        #4 DallasAshli

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          Posted 07 July 2008 - 09:51 PM

          I agree ErinB - give us a draft and we can help from there!

          #5 DJsbride

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            Posted 08 July 2008 - 11:04 AM

            Ok this is what I have so far:

            I chose Azul Beach Hotel because it came so highly recommended by my travel agent and I wanted the perfect place to share this important day. Unfortunately, I have to say that I have been extremely disappointed with both the service and the management. I am writing this letter because I hope that this issues can be resolved before my wedding on November 22, 2008 since I am not looking forward to having to get outside parties involved.

            My relationship with Fabio since day one has not been too impressive. After an incident that made us change our wedding date more than twice (due to Fabio's mistakes) , I received an email dated December 19th, 2007 from Ms. Wishnie where she's assuring us that Fabio would try to assist me and my fiance as best as he can while planning our wedding. After an email received from Fabio on December 28th, 2007 where he states that he'll try to exceed my expectations while helping me plan my wedding, I would expect nothing but perfection and responsiveness from him.

            Firstly, when I booked my weeding on November 28th, 2007 the hotel was running a promotion and I was offered a $900 spa credit which I am now being denied. The spa credit is listed in my wedding application which you can find below, but I am now being told that since my wedding is on a Saturday the spa credit does not apply. Clearly, if it had been an issue that my wedding was on a Saturday then I should have been informed when I was booking my wedding, not now 7 months later!. Fabio claims that he sent me an email on December 3rd, 2007 informing me about the issue but neither me or my travel agent received such email. In addition, since the spa promotion it is listed in my wedding application I do not see how you could legally deny me it.

            Fabio has been very difficult to work with and many times has taken as long as 2 months to reply to one of my emails. He also seems to change his story and is very inconsistent; I have the emails to back this up. I have heard similar complains from previous and prospect Azul brides. I'm sure you realize how difficult and stressful it is to plan a destination wedding from such a long distance and I was under the impression that Fabio was supposed to make this process easier, not more difficult. Because of all the past incidents, I am requesting a different wedding coordinator.

            As I have previously mentioned, I sincerely hope these issues can be resolved before my wedding. I am disappointed with the service and the treatment that I have received from your hotel. However, I am willing to work with you to fix these problems.

            #6 DJsbride

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              Posted 08 July 2008 - 11:06 AM

              I didn't copy the original submission here, but i will attach it to my email.

              #7 SunBride

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                Posted 08 July 2008 - 12:32 PM

                I think your letter is very good so far. I would suggest giving some examples and additional details about the other problems you mention when you say "He also seems to change his story and is very inconsistent; I have the emails to back this up."

                #8 MoonPalacePookie

                MoonPalacePookie
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                  Posted 08 July 2008 - 01:02 PM

                  I would add some sentences at the end summarizing what you want the hotel to do other than assign a new WC, something like I would like for you to reinstate my $900 spa certificate or give me a discount or something. It will make your letter stronger to end it with your demand.
                  Robert & Eugenia

                  July 23, 2008

                  #9 DJsbride

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                    Posted 08 July 2008 - 01:20 PM

                    Thanks for the suggestions! I already sent it and they replied right away saying that they are talking to the corporate offices and they will contact me as soon as possible.

                    #10 JHarwood2Be

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                      Posted 08 July 2008 - 06:14 PM

                      good luck!!!
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