We definitely have to meet. It is crazy that we are living in Houston, getting married at AS and having bachlorette party in Philly. My trip was AWESOME. Got to see some old friends and had a blast at club risque.... scary but hilarious
LOVE your invitations. They turned out great!
Originally Posted by MaggieandJay
Number one that is crazy because I am having my bachlorette in the Spring in Philly as well and we both live in Houston and getting married at the same resort. Weird!
Second, I heard from Meredith. They had a family emergency and she isn't able to come to Houston this weekend. She TXT me on Tues.
I am so sorry to hear about your problems with DW.com. I have an awesome TA from DW.com and she made sure every penny got counted and even reminded me if I had forgotten few things. I hope you get it resolved without any more hectic. You should definitely fight for what's been agreed upon in the first place.
Originally Posted by daniepps
I am so pissed with dw.com right now I can scream!!!! I signed up with them in August 2009 with the intention of planning a wedding in St. Thomas but I found out they don't have many AI resorts so the TA with dw.com suggested AS and once I saw the pics I went with it. I booked my wedding date and a group room block in September and the deposits for the rooms were due in October. My TA told me as well as listed on my wedding website that anyone who booked before the time the deposit was due would receive a $50 resort credit. I was also told that if I booked at least 21 rooms I would be eligible for a free room upgrade. When the deposits were due I had 27 rooms booked. Sometime in January my TA emailed me and said she had applied for the Bride and Groom Stay Free promotion because it looked like I had enough rooms to qualify. I asked her whether the BGSF promotion was able to be combined with the free upgrade and she said she'd have to get back to me. She got back with me about a week later and told me that I did qualify for the BGSF promotion and I could combine it with the free upgrade. I also asked her how the BGSF promotion worked and she told me it was equal to the lowest booked room category and would be issued as a refund 10 days after I returned from the trip. By the time my final room payments were due I had a couple of guests cancel so we only ended up with 25 rooms. My detail sheet from the WC at the resort had me listed as being booked under the BGSF promotion.
When we got to the resort people started inquiring about the resort credit, the WC, event manager and front desk manager said they had no record of us being eligible for any resort credit. I sent my TA an email while we were still at the resort and she said she'd check into it. Needless to say there wasn't a resolution before all of my guests left.
When I got home I sent her another email asking about the status of the credits and I also asked her when I could expect my refund from the BGSF promotion. Again she said she'd look into it. I never got a response so I sent her another email asking the same thing. This time she replied a few days later and told me she was working on it. Last Tuesday which was 20 days after we returned I sent her another email and let her know that telling me she's working on it is not telling me what the status is and I would appreciate it if she would let me know the status of the credit as well as the promotion. She replied on Wednesday and said she had to check with the office and asked if I could give her until Thursday to find out. I never received a response so on Monday I sent an email to the manager. By Tuesday when I didn't get a response from that I called the office and spoke to the manager who told me she was working on it and would probably have an answer later in the day. So yesterday I get an email from my TA saying that the office reviewed my contract and found that I didn't qualify for the resort credit or the BGSF promotion because it wasn't written in my contract. Furthermore, she said I wouldn't have qualified anyway because I needed 26 rooms for the BGSF promotion and I only had 25 rooms. I hit the roof!!!!!! If I have a TA and there's something that I qualify for that needs to be written in a contract, isn't it her responsibility to put it in the contract???? It literally took me 2 hours to send a response to her email because all I could think of to write at first were curse words. This is really unbelievable to me. I asked her if the resort had me listed as being under the BGSF promotion why wouldn't I qualify for it? Of course she hasn't replied. I plan to contact the manager but I was still angry today so I couldn't deal with it.
So to all you B2Bs please make sure any promotion your TA says you're eligible for is written into your contract. Apparently an email from the TA saying you're qualified and they received approval isn't enough and even if they list on your website that you and your guests will get a credit if they book by a certain time, that's not valid either unless it's in your contract.
I am sooo sorry to hear about your loss. I cannot imagine the emotions you guys are going through. If you need any help, please let me know. My wedding is only a month before yours so if you need anything, let me know.
Originally Posted by dstinationdrmr
I've been MIA so please bear with me while I catch up. Unfortunately, my future father in law passed away unexpectedly last week and I have been tending to family stuff. We have also been back and forth on the road from Georgia so I'm just able to check in. For a minute I was expecting to have to postpone our wedding and/or change plans all together since it was such a shock, but FI is on board with continuing with our plans as is. So, forgive me if I beat a dead horse and comment on things that have been resolved, etc.