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Dreams Cancun - Questions for those married here!


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#3611 TheOneDay

TheOneDay
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    Posted 12 November 2009 - 06:26 PM

    They basically fill out an excel form with your wedding details and e-mail it to you. I think I had mine back within a few days. When I met with Claudia this week she said they have almost 40 weddings in the month of November. She is very kind and organized, but with that kind of work load I am guessing she just forgot to send it back to you. I would send her an e-mail.

    #3612 meldal101010

    meldal101010
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      Posted 12 November 2009 - 06:45 PM

      Quote:
      Originally Posted by TheOneDay
      They basically fill out an excel form with your wedding details and e-mail it to you. I think I had mine back within a few days. When I met with Claudia this week she said they have almost 40 weddings in the month of November. She is very kind and organized, but with that kind of work load I am guessing she just forgot to send it back to you. I would send her an e-mail.
      Thanks...I just emailed her!! Lets hope i hear back soon :)

      #3613 carolina24

      carolina24
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        Posted 12 November 2009 - 07:00 PM

        Quote:
        Originally Posted by meldal101010
        So, I have another couple questions for all you Dreams brides!!

        About a month ago i filled out a wedding request form with Claudia and the next day she wrote me back telling me she would prepare our wedding contract...and nothing....

        Does it usually take this long to recieve the contract?? I don't want to bother her with emails because i realize how busy she is but i'm starting to get concerned. Does she send the contract through regular mail or email??

        If anyone can help ease my mind that'd be great!

        Thanks ladies!
        I would get a calling card to make sure that everything is getting done. The contract basically reserves your date/time, so it's important that you have that settled. The only way I got anywhere with Cecilia was by phone. Once I knew she had the deposit and the date and time squared away, I was relieved and now I'm just going to wait until our meeting to make final decisions.

        #3614 mc5363

        mc5363
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          Posted 12 November 2009 - 07:29 PM

          Ok ladies. My review is up and I have lots of pics. Enjoy!
          http://bestdestinati....4/#post1062335

          #3615 meldal101010

          meldal101010
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            Posted 13 November 2009 - 11:00 AM

            Quote:
            Originally Posted by carolina24
            I would get a calling card to make sure that everything is getting done. The contract basically reserves your date/time, so it's important that you have that settled. The only way I got anywhere with Cecilia was by phone. Once I knew she had the deposit and the date and time squared away, I was relieved and now I'm just going to wait until our meeting to make final decisions.
            Do you happen to have a # for her?? I'm going to wait a couple days for her to get back to me but after that i'm going to call her.

            Thanks :)

            #3616 meldal101010

            meldal101010
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              Posted 13 November 2009 - 06:44 PM

              Nevermind. Her # was attached to a prior email from her, so i've called her & left a message on her phone....atleast i hope it was her extension as the language is foreign and i didn't understand a word lol I just waited for the beep and gave her my info...

              Cross my fingers i'll hear back soon :)

              #3617 Tifuhhknee

              Tifuhhknee
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                Posted 16 November 2009 - 05:53 PM

                Does anyone have anything [pics, info, brides who have done it] about a ceremony on the beach here? I've had no luck googling, searching this forum, or getting a return e-mail from the resort :o( The gazebo is beautiful, but I am not going to Mexico to get married without my feet in the sand, haha. Thanks!
                Destination Wedding: April 21, 2011
                At Home Reception: May 7, 2011
                25 guests + bride + groom booked

                My Wedding Planning Notes

                #3618 meldal101010

                meldal101010
                • Jr. Member
                • 444 posts

                  Posted 16 November 2009 - 08:44 PM

                  Ughhh....still no word from Claudia on our wedding contract yet!! I've written her another email so HOPEFULLY i hear back in the next couple of days or i think i will be switching venues... I really don't want it to come to that but its been a month and no word. I've called & emailed after giving her basically a full month to get it together. If it is this hard to get in touch with her to GIVE her money to get this ball rolling, then i can't imagine it would be any better throughout the planning of everything...

                  #3619 carolina24

                  carolina24
                  • Sr. Member
                  • 1,573 posts

                    Posted 17 November 2009 - 02:23 PM

                    That sucks!! I would definately keep calling back. Don't use the extension just call the main number: 011 52 998 848 7000. When the person answers tell them you are calling from America (they jump at that) and you need to speak with Claudia (necesito hablar con Claudia). Once you get over the language barrier at the front desk, Claudia and Cecilia both speak english. Also if they put you through to her voice mail, don't leave a message. Call back and ask for Cecilia. One of them is always there.
                    I will say that unfortunately to have a wedding at Dreams, you have to really let go. I have had several questions that are not answered. They just DO NOT EVER answer emails. I finally just had to take a deep breath and trust that they know what they're doing. The reviews I've read on this forum are very good, and the brides always say the same thing: no communication before the wedding, but amazing execution once you are there.
                    Good luck!! Let me know if you need me to translate anything, I can type it phonetically for you.

                    #3620 **~Jenn~**

                    **~Jenn~**
                    • Sr. Member
                    • 1,236 posts

                      Posted 17 November 2009 - 03:59 PM

                      Quote:
                      Originally Posted by meldal101010
                      Ughhh....still no word from Claudia on our wedding contract yet!! I've written her another email so HOPEFULLY i hear back in the next couple of days or i think i will be switching venues... I really don't want it to come to that but its been a month and no word. I've called & emailed after giving her basically a full month to get it together. If it is this hard to get in touch with her to GIVE her money to get this ball rolling, then i can't imagine it would be any better throughout the planning of everything...
                      Aww Don't give up! We all had to go through it..Believe me. I spent alot of time freaking out in the begining. Getting your contract is really important, so I would take the advice from Carolina above me :) Call the main number.
                      Once you have that contract.....Use this forum for Questions and save the rest for when you are sitting with your Wedding Co-Ordinator. You will plan your wedding in 10 minutes and Dreams is SOOO worth it :)

                      Hang in there..I know this part is rough, but once you have that date set & contract in hand, you will be well on your way!: )
                      Married @ Dreams Cancun 06/24/09
                      My Wedding Reviewhttp://bestdestinati....24-09-a-45066/Pics By Juan Navarrohttp://www.facebook.....9&l=32db696cd3




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