The first all-inclusive Hard Rock Hotel & Casino in Punta Cana, Dominican Republic is undoubtedly unforgettable. Nestled along one of the most magnificent white-sand beaches in the Caribbean, the Hard Rock Hotel & Casino provides the perfect setting for a wedding that is anything but predictable. From indoor and outdoor spaces perfectly suited for wedding parties of all sizes, this Hard Rock Hotel provides a setting that blends lace and petals with cool and contemporary where you take center stage. Combined with impeccable service, an incomparable culinary team and an event planning staff bursting with fresh new ways to add glamour to your wedding, Hard Rock brings new meaning to celebrating your Love, Love, Love. Complimentary and optional honeymoon packages are also available.
For more information: HardRock@wrighttravelagency.com
The rooms are very spacious especially the bathrooms and shower. Wi-fi in the rooms is excellent and for someone who works while traveling, I love being able to call to the US for free. We were located at the end of building 1 so we were equi-distant to the beach and the boulevard. We never used the trams as we found the walks very enjoyable. So many cool bugs and critters along the way. Stop by the man-made river and you can often spot cute little baby turtles!
Our favorite restaurants were Ipanema and Zen. Toro was very good as well. What we really liked at Toro was the lights were really bright and you could see how drunk some people really were :-) The creperie was great for a sweet snack as well. And being big coffee drinkers, we loved the coffee machines everywhere! The buffets are exactly what you would expect from them. Overall, for such a huge place, I thought the food was well prepared and had a huge variety which is great if you are with a big group.
We encountered great service everywhere. For people who complain that the employees don't speak English, it's most likely due to the fact that you are in another country. Stop making Americans look bad with these comments, it's so ignorant. Try learning their language crazy as it sounds! When you do speak Spanish to them, their faces light up!
The spa was huge and had great amenities but my only complaint is that it is so huge, they round everyone up according to times (5'oclock appointments here!) and then call your name out like it is the 1st day of school and they are taking attendance. They then herd you to the common area and it is very impersonal for what you are paying. That would be my only complaint though.
The beach is one of the most beautiful I have been to in the Caribbean. Powder soft sand and they were cleaned of seaweed throughout the day. I would return to this resort in a heartbeat. I especially recommend it for groups.
Right now this company is in the process of changing from Palace Resorts to the Hard Rock enterprise. Because of this, misinformation, poor communication, or no communication at all is guaranteed. I have had my rooms blocked off and my wedding booked there for over a year. 30 days from my wedding I have yet to be contacted by a wedding coordinator by palace resorts, which is promised to be in their terms of service, done within 2 -4 months before your wedding day. The contract also says that you must pay for your wedding in full 45 days before your wedding. I have been asking for pricing information, a contact from the resort, and a wedding quote since December of last year and the resort is all but refusing to return any correspondence. The 3 times the resorts has acknowledged my emails or concerns went as follows: 1. Through my wedding travel coordinator, and once through the Face book page when I posted how horrible their service has been. Both times they assigned me a coordinator. The first time they assigned me to a woman named Renee Foreman, who scheduled an appointment with me and then never called. 2. 3 months later after a particularly frustrated rant on their facebook page (which they deleted, even though it did not contain anything remotely inappropriate) they assigned me to another agent named Maylen Ortega, who called me an hour before our actual scheduled meeting time, planned the whole wedding with me on the phone and told me she was going to mail me a quote that day. That afternoon I emailed her to check up on this and change a few things when I got a return message that her email was no longer valid. I called her phone and it was disconnected. I called and emailed someone new every other day for 3 weeks, then today I find out she is no longer with the company and they didn’t bother to assign me to another coordinator or contact me, even though I have been calling asking about it for 3 weeks. I cannot believe it is so difficult to tell someone how much they plan on charging them for their wedding!
Once we got to the resort however, everything changed. The onsite staff are amazing and they will do whatever it takes to make your stay beautiful and memorable. If I were to do this over again I think I would have just booked the complimentary wedding, and planned everything once I got here. i do not regret having my wedding or honeymoon here one bit. It was a fantastic experience! Just don't expect any communication before you get here!! -Jac