Palace Room Upgrade
Posted 11 January 2015 - 08:06 AM
So far 79 adult guests + bride and groom + 13 kids = 164 room nights. Focused on planning without stressing.
Posted 11 January 2015 - 08:53 AM
I said "yes" again to the love of my life at Grand Coral Beach Club, Playa del Carmen, Mexico on our 4th anniversary - October 20, 2015
Posted 11 January 2015 - 01:53 PM
At least with my TA (also found through BDW), the upgrade was not guaranteed. Our room would be upgraded upon arrival if there was availability. We were not willing to risk this and just booked the highest level room so that we wouldn't be disappointing at check-in. And for comp nights, we were told we will be refunded the equivalent in check form about 1 month before our travel date ( our room was paid for up-front to reserve the room block).
Posted 11 January 2015 - 05:20 PM
Upgrades are not guaranteed because if the hotel is sold out or the next higher room categories are sold out, there is not much they can do. We do send Palace a list of our brides so they are flagged as VIPs.
Regarding the "free nights", once all the rooms have been paid, we do an accounting with the resort to see what you have earned and then credit that amount back to you. We always try to expedite this process and almost all get their refund before they travel (I cannot recall this not happening).
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Posted 09 February 2015 - 11:08 AM
We were disappointed w/ our "upgrade". We booked an ocean view hoping to get put into a concierge room (what they told us at our site visit). Our upgrade turned out to be an ocean room - but on the concierge floor so we got a pillow menu and extra chocolates :s.
Married December 19, 2014 at Beach Palace Resort in Cancun, Mexico
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