After weighing the pros and cons, I decided to use a travel agent to book a block of rooms for our cruise wedding. I decided this would be great, he could answer all the booking questions, and I could pretty much stay out of it, and we would get some freebies, saving us money so we could in turn do better OOT bags, and a welcome party that was otherwise out of the budget win-win.
So I got some recommendations from friends, and several recommended the same guy - easy to work with, super on top of things, etc.
So I call Bob, he gets me the block of rooms, he gets my honeymoon suite booked. So far so good.
Then he tells me that I am supposed to have my guests contact me when they are ready to book, and then I should contact him so that he can call them to book. This makes NO sense to me. Why should I be the middle man? Why wouldn't they just contact HIM when they are ready to book, and give our wedding name? He assures me this streamlines things somehow, so I say fine, I'll e-mail him contact info whenever people tell me they are ready to book. I'm annoyed since this sort of defeats the purpose of me staying out of it. That was strike one.
Fast forward. I have sent him 10 different couples' info already who are ready to put down their deposits. He set up phone "meetings" with them, and then doesn't call, or calls at completely different times when they are at work and have told him they can't talk, or doesn't call them at all. I have guests that have been going back and forth with him for 3-4 weeks and some almost 2 months and still aren't booked!
He keeps giving excuses. He just went through a divorce and had to move his office so he's not as organized as usual. Fine gave him some slack. Then his dad was ill and not expected to make it so he was out of town dealing with hospice. Fine game him some slack. But that was all months ago!
My guests are getting frustrated and just want to book on their own, and I don't blame them but I really wanted to get the perks of the block of rooms.
I feel like this should be way easier? am I crazy? Or is he just a bad travel agent? When I express my concerns to him he always has an excuse, and by the end makes me sound like I am crazy for being upset. Granted my cruise is over a year away, but some of my relatives have specific room requests because of large families and medical issues etc, and they want to book early, why is that so hard?
I don't know at this point if there is even a way to "fire" him since I already have all our group deposit and deposit on my suite and group account setup through him?
Should I call another travel agent and see what they say? Anyone experienced anything similar?