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OFFICIAL NOW Jade Wedding Thread

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Warning...please read!!

We got married in April 2015 at Now Jade Riviera. Everything was fantastic and all our guests had a great time.

 

In the last two weeks we started to get calls from our banks notifying us of suspicious activity on our debit cards Nd withdrawals and online purchases over $1000 of dollars in our credit cards. My parents as well who had used a couple different credit cards (to pay for the wedding down there) also had the same thing. This was strange since we all bank separately. At this point in two weeks it has been 6 different credit cards and 5 debit card accounts that had been blocked for suspicious activity and unauthorized withdrawals. We didn't suspect the resort at all until some of our friends and family brought it up that in the last week a total of 8 other couples have had the exact same thing happen. The banks have been great with notifying us right away and blocking out cards but not until a money had already been taken out. One of our bank cards that we never ever ever use at bank machines or to make purchases Was blocked and the only time we have ever used it was at the little atm outside of the gift shop at the resort. It is the only atm machine that the resort has. We have spoke with out banks and they have pretty much said that they are positive that our credit cards and bank debit cards were being skimmed from the machine at the resort. It is way to much of a coincidence to have that many people at the same time from different banks having their accounts compromised. We have reported it.

So not bashing the resort but just a warning to bring cash... Do not use the bank machine at the resort and please let your guests know. And if you have recently been married there and you know you used the machines then call your banks and get your pin# changed.

 

Wow!! I can't believe that happened to so many of your guests! When I was there in June, the ATM wouldn't even work for almost any of our guests - it would just say the transaction couldn't be completed. I had to borrow some cash from my parents since I couldn't get any out, so bring more than you think you'll need!

 

Also, you can get pesos at the front desk and have the amount charged to your room,  which could come in handy for shopping, cab fare, etc., especially if you want to save your US dollars.

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PAST BRIDES!!!! 

I don't know if its just me or my wedding planner but this has got to be the most frustrating experience of my life!!! Where are all these added costs coming from!! UGH! 

 

My biggest problem I am having is that I am getting the Devine wedding package. The cake options that they offer is not the actual cake you get?? The package is for up to 25 people and I have 45 people coming. They told me that the cake i get is only ONE TIER?? Not what is actually shown.... if I want to pay for the extra 20 people then I would get a cake with two tiers but still not the cake shown.... Is this right? Or are they just being difficult with me?!

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Hello!

 

Your post has helped me alot so thank you for that! Do you know if I choose to do the $500 private reservation at a restaurant  and my guest has the all inclusive deal will they be able to use that to eat dinner? Also for the $1200 reception that just takes care of food right?

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Welcome to our forum community JaNaeMarissa ~ and Congrats on your upcoming dw!!!

 

You've come to the right place for advice from your fellow wedding planners, as well as wonderful ideas, suggestions and support, so well done on a great start already :)

 

For some added inspiration to ramp up your creative ideas, here are some magical wedding moments that matter we captured in our magnificent Mayan Riviera.....enjoy :)

 

.....from our Sandos Cancun Wedding Album:

11791917_10153497663149487_7195621612390

 

10321503_10153497666989487_8748053466357

 

....or from our Dreams Tulum Wedding Album:

11728769_10153477925994487_7191985534930

 

11754534_10153477928054487_4841978292342

 

....and from our recent NOW Jade Wedding Album:

11728883_10153455290939487_5072642888943

 

11700726_10153455296239487_8193843878115

 

11741041_10153455298164487_3580730342103

 

Wishing you happy research and all the best with your plans - cheers!!! team MTM :)

Edited by Moments That Matter

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Hello!

 

Your post has helped me alot so thank you for that! Do you know if I choose to do the $500 private reservation at a restaurant  and my guest has the all inclusive deal will they be able to use that to eat dinner? Also for the $1200 reception that just takes care of food right?

Hi JaNae, I am also getting married at Now Jade, I was interested in doing a rehearsal dinner the night before my wedding and here's what I got from Jacqueline:

The Maximum number of people for a specialty restaurant (non private service) is 35 Guest. Being this or less number of people, you have to pay  a fee of $ 22 Usd + Tax + service. You have to select a set menu from the same restaurant.

We reserve some tables and in the rest of the place there will be more people.

 

Second Option.- According to the number of people you are planning to have, we suggest to make your rehearsal dinner totally private.

We can offer you on this day, Cin Cin restaurant with a rental fee of $ 3,000 Usd + $ 22 Usd + Tax + Service per person.

This service is for 4 hours and includes domestic open bar and a set menu (plated service) from the same restaurant.

In case you are interested, please let me know to hold the area. These locations are confirmed when you reserve as definitive, in the meantime, they are subject to availability.

We have available Carnival Terrace  on May the 05th. The rent fee for Terrace restaurant is $  500 Usd + Tax. +/plus The dinner per person with an extra charge of $ 42 Usd + Tax + Service. This is plated service and includes open bar for 3 hours.

 

She also sent me prices and capacity for the other restaurants, there are some spaces you can hold for 40 guests that only cost $1500 plus the $22 per person. Also, the per person charges have 16% tax and I think 18% service fee on top of that.

 

Hope that information helps! We just decided to keep the rehearsal dinner informal. Luckily its on Cinco de Mayo and they have a BBQ on the beach, so hopefully we can get tables close to each other.

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I know I've already posted about a billion pictures, and have already raved about Photos in Cancun, we got our edited pictures back and I just had to share a few! I can't recommend them enough!

 

12003967_10156101417255293_7457963409067

12107074_10156101419710293_286563169373412115664_10156101432035293_8856220535741

11218713_10156101441430293_5447472943942

11224679_10156101447055293_3109913274623

12079435_10156101447525293_8004759754890

 

12105790_10156101460175293_3811893689434

 

12106848_10156101461125293_2387708442551

 

12072677_10156101461875293_4343373644093

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Wedding was a success!!!! It was a beautiful day and was over in the blink of an eye!!! While there were a few bumps along the way, I wouldn't have it any other way. This resort is beautiful! Even with all the construction going on. Sadly I did not get to have my ceremony on the beach, and it was frustrating. The weather was rain rain rain the first 4 days we were there. The day of the wedding was the first day of sun. But apparently the tide was too high and the ground was too soft to have the wedding on the beach. They moved me inside to the "its raining" venue LOL. It was still beautiful, but disappointed that we couldnt have it on the beach. 

 

My wedding coordinator was Pamela and if im honest i really did not like her services. She was not helpful! EVER!!! she was negative with all things and made the whole wedding planning experience a complete nightmare. I can not explain how stressed out i was the 2 months leading up to our wedding day. Even when we got there everything was no we cant do that, no we cant do this, no i wont budge here, no i wont help you there.....The day of the wedding she was rude when it came to having to move the venue and when it came to making the payment for the wedding she had a lot of attitude towards my mom when she asked about conversions. "That's not my job to figure out- you should have had all that sorted out" excuse me?! 

 

besides that the day was amazing!!! 

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I have about 70 coral chair ties I would like to sell for $50.  If you are interested please email me at howard.tracyann@@gmail.com.  

post-277868-0-88524800-1446655031_thumb.jpg

Edited by tracyannhoward

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PAST BRIDES!!!! 

I don't know if its just me or my wedding planner but this has got to be the most frustrating experience of my life!!! Where are all these added costs coming from!! UGH! 

 

My biggest problem I am having is that I am getting the Devine wedding package. The cake options that they offer is not the actual cake you get?? The package is for up to 25 people and I have 45 people coming. They told me that the cake i get is only ONE TIER?? Not what is actually shown.... if I want to pay for the extra 20 people then I would get a cake with two tiers but still not the cake shown.... Is this right? Or are they just being difficult with me?!

I know this post is late - so hopefully it is still helpful to you or someone else.  For some reason I had the biggest problem with communication about the cake as well!  I would generally say the communication with the planners over email was always hard.  Maybe a language barrier issue?  But once I got down there everything turned out fine.  I had the divine package and 36 guests.  I chose not to pay for extra guests for cake slices since the dinner came with dessert as well.  We had plenty of cake and the cake was still multiple tiers and was very nice!  See pictures below.  My MIL made the flower toppings that are on the cake.  

post-277868-0-70644000-1446665769_thumb.jpg

post-277868-0-71285600-1446665773_thumb.jpg

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