@lynne1609 - I understand the frustration in not getting replies in a timely manner. When I was planning, it would generally take a few days to get a reply, but when our date got closer the replies were quicker.
I do want to let you know that there are no wedding "teams" there to handle different roles. The wedding planners - when I was planning it was Jessica, who worked with us, and Gloria - handle EVERYTHING. I can't even believe how many hours they must be working. They handle the weddings, wedding prep and planning, any rehearsal or welcome dinners/events and prepping for those, replying to e-mails, managing décor and setup... the list goes on. They are also around during the events, so they are there all day and then they stay around for your event to make sure things go smoothly. They have a lot on their plates. Not to mention, we only see a glimpse of the number of wedding that take place at the ERC on this site. The hotel is typically busy with weddings.
I'm not trying to make excuses for them. It's frustrating, and I know it doesn't help much because you want to make sure that you are getting the attention you need, but things will work out. I would just keep sending follow up e-mails after a few days if it's a pressing matter. They know what they are doing. Unfortunately, if your wedding is months away, you are not their priority, but you will (and should) be when your date gets closer. It's just the reality of planning a destination wedding. Trust that ERC is awesome and your day will be wonderful.
Edited by JenniferH114, 10 November 2015 - 09:38 AM.