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Moon Palace 2012 Brides


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#811 rae12vb

rae12vb
  • Jr. Member
  • 168 posts

    Posted 05 July 2011 - 05:11 PM


    You will have to write Janina and ask for a new contract.  I did the same thing.  It's a different contract for a symbolic ceremony but is not a problem.  We are getting married in August 2011 and I switched recently with no problem.

    Originally Posted by mrsjdh2b 

    Start calling.....I realize they are busy but it's a little frustrating when you send emails and it's taking a week or longer to hear back. I'm calling Janina this week. She wants the contract back by the 8th however she hasn't answered my email from last week. (We are changing our ceremony from civil to symbolic. It saves about $600 and we don't have to do blood test here. So we have decided to go to the JP the day before we leave and just not tell anyone.) So I asked her if we needed to sign a different contract and no answer. I'll be calling this afternoon.
     



     



     


    Getting Married at Moon Palace 8-23-11!!!


    #812 mrsjdh2b

    mrsjdh2b
    • Site Supporter
    • 201 posts

      Posted 05 July 2011 - 06:40 PM

      Here ya go Bojanglesgirl...........I hope she can get things taken care of for you.
       

      Janina Mendoza
      Wedding Sales Executive


      This has to be the most rediciulous thing that I have ever read!  It's also NOT the first time I've heard of this coming from Moon Palace.  How do they think this is good business? 

       

      They can change things whenever they want but they take weeks to months to get back to you!

       

      Essential0929 I really hope that work something out with you since you have a contract on file. 

       

      mrsjdh2b would you mind sharing janina's contact info, since Lisa won't contact me back I'd love to have someone else to try to speak with!
       



       


      June 9, 2012

      Moon Palace Cancun Mexico

      75 room nights book with TA

      41 guests and still counting!


      #813 mrsjdh2b

      mrsjdh2b
      • Site Supporter
      • 201 posts

        Posted 05 July 2011 - 06:42 PM

        My FI called her today for me and she's emailing one this week. So far Janina has been extremely helpful! Congrats to you and your future hubby!! Will be looking for pics and a review when you get back.

         

        Originally Posted by rae12vb 


        You will have to write Janina and ask for a new contract.  I did the same thing.  It's a different contract for a symbolic ceremony but is not a problem.  We are getting married in August 2011 and I switched recently with no problem.



         



         


        June 9, 2012

        Moon Palace Cancun Mexico

        75 room nights book with TA

        41 guests and still counting!


        #814 Essential0929

        Essential0929
        • Jr. Member
        • 236 posts

          Posted 05 July 2011 - 06:43 PM


          Thanks. I sent one last email yesterday and Lucy got back to me today. I only have to pay the day passes. Yay!!!

          Originally Posted by mrsjdh2b 

          Start calling.....I realize they are busy but it's a little frustrating when you send emails and it's taking a week or longer to hear back. I'm calling Janina this week. She wants the contract back by the 8th however she hasn't answered my email from last week. (We are changing our ceremony from civil to symbolic. It saves about $600 and we don't have to do blood test here. So we have decided to go to the JP the day before we leave and just not tell anyone.) So I asked her if we needed to sign a different contract and no answer. I'll be calling this afternoon.
           



           



           



          #815 Essential0929

          Essential0929
          • Jr. Member
          • 236 posts

            Posted 05 July 2011 - 06:44 PM


            Thanks. The Weddings department came around and I only have to pay the day passes. I definitely would have moved my wedding had it turned out otherwise.

            Originally Posted by Bojanglesgirl 

            This has to be the most rediciulous thing that I have ever read!  It's also NOT the first time I've heard of this coming from Moon Palace.  How do they think this is good business? 

             

            They can change things whenever they want but they take weeks to months to get back to you!

             

            Essential0929 I really hope that work something out with you since you have a contract on file. 

             

            mrsjdh2b would you mind sharing janina's contact info, since Lisa won't contact me back I'd love to have someone else to try to speak with!
             



             



            #816 coconoir1908

            coconoir1908
            • Sr. Member
            • 2,136 posts

              Posted 05 July 2011 - 08:59 PM

              Essential0929,

               

              who are you using as a DJ? 
               

              Originally Posted by Essential0929 


              Thanks. I sent one last email yesterday and Lucy got back to me today. I only have to pay the day passes. Yay!!!



               



               



              #817 Essential0929

              Essential0929
              • Jr. Member
              • 236 posts

                Posted 06 July 2011 - 04:32 AM


                DJ Mannia

                Originally Posted by coconoir1908 

                Essential0929,

                 

                who are you using as a DJ? 
                 



                 



                 



                #818 Bojanglesgirl

                Bojanglesgirl
                • Newbie
                • 88 posts

                  Posted 06 July 2011 - 06:07 AM

                  THANK YOU!

                  Here ya go Bojanglesgirl...........I hope she can get things taken care of for you.
                   

                  Janina Mendoza
                  Wedding Sales Executive
                  jamendoza@palaceresorts.com
                  Miami Office

                  Tel: 1877.725.4933 Ext 7622

                  Fax: 305.421.1608
                   


                   



                   



                   


                  Waiting on Palace Resorts to sign our contract.

                  #819 coconoir1908

                  coconoir1908
                  • Sr. Member
                  • 2,136 posts

                    Posted 06 July 2011 - 06:11 AM

                    So are we;-)  Janina said that I had to pay the vendor fee..ugh I despise inconsistency! 

                     

                    Originally Posted by Essential0929 


                    DJ Mannia



                     



                     



                    #820 beatyea

                    beatyea
                    • Jr. Member
                    • 288 posts

                      Posted 06 July 2011 - 06:18 AM

                      Hey girls- for those of you that are booking through MP directly- how long did it take for them to "create" the booking link and give it to you?!?! 






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