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Moon Palace 2012 Brides

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mrsjdh2b

mrsjdh2b

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Here ya go Bojanglesgirl...........I hope she can get things taken care of for you.
 

Janina Mendoza
Wedding Sales Executive
[email protected]
Miami Office

Tel: 1877.725.4933 Ext 7622

Fax: 305.421.1608
 


 

Originally Posted by Bojanglesgirl View Post

This has to be the most rediciulous thing that I have ever read!  It's also NOT the first time I've heard of this coming from Moon Palace.  How do they think this is good business? 

 

They can change things whenever they want but they take weeks to months to get back to you!

 

Essential0929 I really hope that work something out with you since you have a contract on file. 

 

mrsjdh2b would you mind sharing janina's contact info, since Lisa won't contact me back I'd love to have someone else to try to speak with!
 



 

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nsg4729
nsg4729

HI Ladies-   So, I have tried and tried and tried to contact Marvin for the flowers (even Chanel tried for me - thanks Chanel), but I am not getting a response.  So, I have looked into a couple of

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mrsjdh2b

mrsjdh2b

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My FI called her today for me and she's emailing one this week. So far Janina has been extremely helpful! Congrats to you and your future hubby!! Will be looking for pics and a review when you get back.

 

Originally Posted by rae12vb View Post


You will have to write Janina and ask for a new contract.  I did the same thing.  It's a different contract for a symbolic ceremony but is not a problem.  We are getting married in August 2011 and I switched recently with no problem.



 



 

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Essential0929

Essential0929

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Thanks. I sent one last email yesterday and Lucy got back to me today. I only have to pay the day passes. Yay!!!

Originally Posted by mrsjdh2b View Post

Start calling.....I realize they are busy but it's a little frustrating when you send emails and it's taking a week or longer to hear back. I'm calling Janina this week. She wants the contract back by the 8th however she hasn't answered my email from last week. (We are changing our ceremony from civil to symbolic. It saves about $600 and we don't have to do blood test here. So we have decided to go to the JP the day before we leave and just not tell anyone.) So I asked her if we needed to sign a different contract and no answer. I'll be calling this afternoon.
 



 



 

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Essential0929

Essential0929

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Thanks. The Weddings department came around and I only have to pay the day passes. I definitely would have moved my wedding had it turned out otherwise.

Originally Posted by Bojanglesgirl View Post

This has to be the most rediciulous thing that I have ever read!  It's also NOT the first time I've heard of this coming from Moon Palace.  How do they think this is good business? 

 

They can change things whenever they want but they take weeks to months to get back to you!

 

Essential0929 I really hope that work something out with you since you have a contract on file. 

 

mrsjdh2b would you mind sharing janina's contact info, since Lisa won't contact me back I'd love to have someone else to try to speak with!
 



 

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Bojanglesgirl

Bojanglesgirl

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Coconoir1908 I could not agree more.  That has been my biggest frustration dealing with MP so far.  I have had some serious doubts about having my wedding with this group!
 

Originally Posted by coconoir1908 View Post

So are we;-)  Janina said that I had to pay the vendor fee..ugh I despise inconsistency! 

 



 



 

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