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Moon Palace 2012 Brides


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#811 mrsjdh2b

mrsjdh2b
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  • 201 posts

    Posted 05 July 2011 - 06:40 PM

    Here ya go Bojanglesgirl...........I hope she can get things taken care of for you.
     

    Janina Mendoza
    Wedding Sales Executive


    This has to be the most rediciulous thing that I have ever read!  It's also NOT the first time I've heard of this coming from Moon Palace.  How do they think this is good business? 

     

    They can change things whenever they want but they take weeks to months to get back to you!

     

    Essential0929 I really hope that work something out with you since you have a contract on file. 

     

    mrsjdh2b would you mind sharing janina's contact info, since Lisa won't contact me back I'd love to have someone else to try to speak with!
     



     


    June 9, 2012

    Moon Palace Cancun Mexico

    75 room nights book with TA

    41 guests and still counting!


    #812 mrsjdh2b

    mrsjdh2b
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    • 201 posts

      Posted 05 July 2011 - 06:42 PM

      My FI called her today for me and she's emailing one this week. So far Janina has been extremely helpful! Congrats to you and your future hubby!! Will be looking for pics and a review when you get back.

       

      Originally Posted by rae12vb 


      You will have to write Janina and ask for a new contract.  I did the same thing.  It's a different contract for a symbolic ceremony but is not a problem.  We are getting married in August 2011 and I switched recently with no problem.



       



       


      June 9, 2012

      Moon Palace Cancun Mexico

      75 room nights book with TA

      41 guests and still counting!


      #813 Essential0929

      Essential0929
      • Jr. Member
      • 236 posts

        Posted 05 July 2011 - 06:43 PM


        Thanks. I sent one last email yesterday and Lucy got back to me today. I only have to pay the day passes. Yay!!!

        Originally Posted by mrsjdh2b 

        Start calling.....I realize they are busy but it's a little frustrating when you send emails and it's taking a week or longer to hear back. I'm calling Janina this week. She wants the contract back by the 8th however she hasn't answered my email from last week. (We are changing our ceremony from civil to symbolic. It saves about $600 and we don't have to do blood test here. So we have decided to go to the JP the day before we leave and just not tell anyone.) So I asked her if we needed to sign a different contract and no answer. I'll be calling this afternoon.
         



         



         



        #814 Essential0929

        Essential0929
        • Jr. Member
        • 236 posts

          Posted 05 July 2011 - 06:44 PM


          Thanks. The Weddings department came around and I only have to pay the day passes. I definitely would have moved my wedding had it turned out otherwise.

          Originally Posted by Bojanglesgirl 

          This has to be the most rediciulous thing that I have ever read!  It's also NOT the first time I've heard of this coming from Moon Palace.  How do they think this is good business? 

           

          They can change things whenever they want but they take weeks to months to get back to you!

           

          Essential0929 I really hope that work something out with you since you have a contract on file. 

           

          mrsjdh2b would you mind sharing janina's contact info, since Lisa won't contact me back I'd love to have someone else to try to speak with!
           



           



          #815 coconoir1908

          coconoir1908
          • Sr. Member
          • 2,136 posts

            Posted 05 July 2011 - 08:59 PM

            Essential0929,

             

            who are you using as a DJ? 
             

            Originally Posted by Essential0929 


            Thanks. I sent one last email yesterday and Lucy got back to me today. I only have to pay the day passes. Yay!!!



             



             



            #816 Essential0929

            Essential0929
            • Jr. Member
            • 236 posts

              Posted 06 July 2011 - 04:32 AM


              DJ Mannia

              Originally Posted by coconoir1908 

              Essential0929,

               

              who are you using as a DJ? 
               



               



               



              #817 Bojanglesgirl

              Bojanglesgirl
              • Newbie
              • 88 posts

                Posted 06 July 2011 - 06:07 AM

                THANK YOU!

                Here ya go Bojanglesgirl...........I hope she can get things taken care of for you.
                 

                Janina Mendoza
                Wedding Sales Executive
                jamendoza@palaceresorts.com
                Miami Office

                Tel: 1877.725.4933 Ext 7622

                Fax: 305.421.1608
                 


                 



                 



                 


                Waiting on Palace Resorts to sign our contract.

                #818 coconoir1908

                coconoir1908
                • Sr. Member
                • 2,136 posts

                  Posted 06 July 2011 - 06:11 AM

                  So are we;-)  Janina said that I had to pay the vendor fee..ugh I despise inconsistency! 

                   

                  Originally Posted by Essential0929 


                  DJ Mannia



                   



                   



                  #819 beatyea

                  beatyea
                  • Jr. Member
                  • 288 posts

                    Posted 06 July 2011 - 06:18 AM

                    Hey girls- for those of you that are booking through MP directly- how long did it take for them to "create" the booking link and give it to you?!?! 



                    #820 Bojanglesgirl

                    Bojanglesgirl
                    • Newbie
                    • 88 posts

                      Posted 06 July 2011 - 06:33 AM


                      Coconoir1908 I could not agree more.  That has been my biggest frustration dealing with MP so far.  I have had some serious doubts about having my wedding with this group!
                       

                      Originally Posted by coconoir1908 

                      So are we;-)  Janina said that I had to pay the vendor fee..ugh I despise inconsistency! 

                       



                       



                       


                      Waiting on Palace Resorts to sign our contract.




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