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Not Happy with my WC so far...


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#1 LisaAndDreJamaica2011

LisaAndDreJamaica2011
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    Posted 15 November 2010 - 10:35 AM

    So far, I've  not been terribly impressed with my WC and I'm wondering if it is because I simply have the wrong expectations.

     

    Here's my issue:

     

    I don't have much money to work with, so I'm primarly relying on email communcation, and this WC often takes 2+ days to respond to my emails, and when she does respond it is with little detail, which forces me to have to go back and forth a bunch of times before I finally have an answer that suits me. I was so annoyed with her that I booked my rehearsal dinner elsewhere.

     

    I don't mind waiting teh 2 days for a response, if she EVER responded with a solution to a problem, but it just feels like she doesn't want to work with me or offer any suggestions.

     

    The lastest? I asked about placing mini rum cakes in each room as a welcome gift. It took like 6 emails back and forth before she told me the company that makes them only sells will only sell 60 cakes at a time. I then, of course, had to write back and ask her if she had any OTHER suggestions for a welcome gift item, afterall she sees weddings all the time, she's the expert, right? It's just frustrating when you feel as though the person that is supposed to be helping you is resisting you, and offering nothing in the way of solutions to problems.

     

     

    I've been relying on the catchafalling star WC, Andrea, for help with some of my issues. If Catcha Falling Star could host a wedding of 80 guests, I would TOTALLY have my wedding there.

     



    #2 downtownlagirl

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      Posted 16 November 2010 - 04:54 PM

      I'm having the same issue with my WC at Round Hill. I saw a wedding at the hotel somewhere online that featured a photobooth, so I asked her about photobooths, and she asked me to send her the picture! She's been the WC there for years! And no, I never get any alternatives whenever something I ask for is too spendy or can't be done. 

      Anyone else having this frustration?



      #3 QueenDiva

      QueenDiva
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        Posted 17 November 2010 - 07:14 AM

        Thank God no! Everything's going pretty smoothly, actually. I love Inise.



        #4 LisaAndDreJamaica2011

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          Posted 07 December 2010 - 05:47 PM

          The latest example:

           to weddings
          show details Nov 28 (9 days ago)


          Hi Wedding Coordinator,
           
          What time does the 2 for one cocktail hour occur?  I'm designing my invitations and would like to include this information.

           Hi Lisa,

           This is available at the pool daily 5-6pm.  Please note that on the wedding day this service is not offered!
           
          Nov 29 (9 days ago)


          Hi Wedding Coordinator,
           
          I know. Remember we discussed holding a Welcome cocktail hour with two cocktail food options for each guest for the Friday before the wedding? You even quoted me a price. Should we include this in the contract and resign?

           

           Reply | to Lisa
          show details Nov 30 (8 days ago)


          Hi Lisa,
           
          We did discuss the welcome cocktail hour but we didn’t confirm.  If you are confirming I can definitely add it in the contract.  Please advise.
           
          Wedding Coordinator
           

           

           Reply | to Lisa
          show details Dec 1 (7 days ago)


          Confirmed!
           

          Subject:Re: 2 for one cocktail hour
          - Show quoted text -
           

          2011 08 13 LisaAndre& Andre Wynter Wedding Contract.doc
          104K   View   Download  

          Hi Wedding Coordinator,


          The price isn't included.

           Reply |LisaAndreto weddings
          show details Dec 1 (7 days ago)


          Hi Wedding Coordinator,
           
          I've pasted below our last communication about the fee for the 2 for one cocktail. My guests cannot have all they can drink. We will pay for only 2 cocktails per person.
           
           If we permit each guest two cocktails and include appetizers of mini jamaican patties and crackers and cheese how much would it cost per person? Average? Also, can you send me this sum in Jamaica and American Dollars? This would cost $12 per person and this is $1020.  Please note that the cost per person is based on our 2010 rates and the exchange rate today there maybe a flexibility in price.
           
          Can you please include this in the new contract and resend.
           


          Hi Lisa,
           
          To be clear…each guest would once at the bar and they would get 2 drink? Or one person can order twice… Also how will the bartender be able to tell that he already serve someone who may come back for a second drink.  I think the best way to do the beverage is set an amount that you would like to spend and based on my calculations cocktails for everyone would be $600 not including tax and service.  The prices are based on our present beverage price
          $1020 (before tax) in Jamaican is presently $86,700 and $600 is $51,000.  Please advise.
           
          Wedding Coordinator
           

          Hi Wedding Coordinator,
           
          Each guest will be informed that I'll only pay for one ( two for one drink). So each person can order two drinks for the price of one.  I will only put that amount on the bar, so once that is up, they'll need to pay for their own drinks.  Can I pay for this now to lock in the price of the drinks and cocktail snacks? I'll need the price, plus tax, and plus service fee. The entire amount in jamaican and american dollars.

          - Show quoted text -
          On Wed, Dec 1, 2010 at 11:48 AM, <> wrote:

           


          Hi Lisa,
           
          You can pay for this now however if there is an increase you will be charge the new price.
          $1020 plus tax and service is $1224 and in Jamaican its $104,040.00
          $600 plus tax and service is $720 and in Jamaican its $$61,200.
           
          Wedding Coordinator
           

           Dear Wedding Coordinator:

          Ok, but I'm confused. Why are you giving me two different numbers? $1020 and $600?. I just need one number in jamaican and American dollars for the cost of the drinks and the snacks. Is that : $1224 and in Jamaican its $104,040.00
          - Show quoted text -
           


          Hi Lisa,
           
          The total with appetizers and drinks is $1944 including tax and the Jamaica amount is $165.240.00
           
          Wedding Coordinator
           

           

          As you can see  she did finally send the total fee, but of course, I still haven’t seen it in the new contract. I’ll have to write yet another email requesting it.



          #5 QueenDiva

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            Posted 08 December 2010 - 11:40 AM

            Sorry you're having so many problems... I hope it gets better!



            #6 oJustBeachyo

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              Posted 08 December 2010 - 11:45 AM

              I got stressed out reading that.... I can't imagine how aggravated you must be!

              Hang in there!!!!



              #7 sesker78

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                Posted 08 December 2010 - 04:25 PM

                Good Lord....I got confused/stressed out trying to understand her responses.  I hope it gets better for you. 



                #8 lisa203

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                  Posted 08 December 2010 - 06:27 PM

                  What a nightmare! What you're asking for is so simple and I'm sure she's done something similar before. She is, afterall, a WC!

                   

                  Maybe you can give her a call one in a while to iron out things like this? It may get pricey but at least you could maybe have a bit of piece of mind. Either way, I hope it gets better as your day gets closer.






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