Please please please.....can you help me! I have Lorena also and she has been HORRIBLE! I literally had 3couples/rooms that were so frustrated they couldn't get there questions answered by Lorena after 2 VM and an e-mail....so they went and booked w/ a Travel Agent! Which sucks b/c now I'm sure they wont give us the room night credits! Ahhhhh.............
We are booking under a VIP membership...and I am astounded at the service we are receiving!
I would love to see your letter you wrote and if you could provide me w/ Lisa contact information and the e-mail for the membership department so I can do the same that would be great!
My e-mail is
I finally had it with Lorena. We had a pretty big issue this past Monday and I was beyond upset!!!! Tuesday afternoon I wrote a letter 4 pages long and emailed it to her, Lisa and blind copied the membership department. I outlined what my experience has been from the beginning, what issues I was having, and what I hoped they would do about it.
This morning I received a response from Lisa. She was very nice and fixed all of my issues. I hate that it had to get to that point but I am glad that I handled it and got the issue resolved.