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Very confused what to do next


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#1 sunstarsmoon

sunstarsmoon
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  • 2,233 posts

    Posted 28 August 2009 - 04:40 PM

    Well I booked my wedding as soon as the dates became available, but to secure the date and time I have to show confirmation of accomodations. I have already asked for 3 extensions because RIU did not have prices available for Dec 2010. My extension that I have now is up on Monday August 31.09. I called today to Riu reservations and the agent informed me that the prices will not be out until closer to december of this year. I do not want to go ahead and book group rates thru sunquest at this point, I have gotten a quote, but I had not planned on booking this until January 2010. I have not even sent out my STD yet and was planning on doing this around Oct or Nov 2009.

    My orginal idea was to just book the room as soon as I could to confirm the date and time, then cancel, that room when the group was booked. Now I have no idea what to do.

    I am going to send another email to the wedding sales department and see if they will extend my deadline for another 3 months. I don't want to lose the date, it will be out 5 year anniversary. Stress. stress and more stress!
    July 8, 2011, Couples Sans Souci Ocho Rios, Jamaica

    #2 LadyTrunck

    LadyTrunck
    • Sr. Member
    • 1,114 posts

      Posted 28 August 2009 - 04:45 PM

      Don't stress! I was in the same situation- at another Riu. The wedding coordinator was very helpful in giving me more time, she was completely understanding that the rates were not available yet. Good luck!!!
      Married to my BEST FRIEND!
      July 7, 2010!!My Planning Thread: http://bestdestinati....ns-pics-60834/
      Non-Pro Pics:
      http://bestdestinati....ro-pics-61751/
      Trash the dress!:http://bestdestinati....a-dumas-61397/

      #3 Bride2be210

      Bride2be210
      • Newbie
      • 7 posts

        Posted 30 August 2009 - 01:47 AM

        We had the same problem, and Gabriela was really helpful. This is the email we received, hope it helps.

        ----------------

        Thank you very much for contacting Riu Sales Wedding Department.

        Please kindly enter you Wedding Confirmation too in the booking number section so you can confirm your wedding.

        Please let me know so I can check your request in my system.

        If you shall require further assistance, please do not hesitate to contact me.


        Warm Regards,

        Gabriela Fernandez
        Sales Wedding Coordinator
        Ocho Rios, Jamaica
        Weddings By Riu
        America's Division
        Email: weddings07@riu.com
        Website: Wedding Packages by Destination. Honeymoon Holidays. Weddings by Riu

        #4 misstrae76

        misstrae76
        • Jr. Member
        • 217 posts

          Posted 01 September 2009 - 04:15 AM

          We had the exact same problem! We booked as soon as the dates were available! I had extended twice I think? The TA we decided to go with actually didn't have prices from her wholesaler till last week for our April 2010 wedding!! I was freakin out! But she had emailed Riu on behalf of me and things worked out. We got the exact same email as Bride2be210.

          So now we are booked with the wedding date and time @ the Riu and we have also put our deposit down for our wedding! Its now all feeling like reality as opposed to a 'fantasy' wedding that I was making up in my head! LOL!

          #5 sunstarsmoon

          sunstarsmoon
          • Sr. Member
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            Posted 02 September 2009 - 10:23 AM

            Well I sent Gabriela an email explaining the situation, this time I was able to confirm the wedding date and time using my Wedding confirmation code. So I am officially confirmed for my date and time, but still need to book the flight and accomodations later this year.

            here is the email that I was sent
            Dear Christine,

            Thank you very much for contacting Riu Sales Wedding Department.

            Please enter your wedding confirmation code instead of your booking reservation number so you can confirm your request.

            Please let me know as soon as you have your reservation number so I can update your request directly in my system and my records as well.

            (The room reservation number that we required is the locater of your reservation which is provide by your travel agent at the moment that you booked your trip.)

            Please go to our site at Wedding Packages by Destination. Honeymoon Holidays. Weddings by Riu and enter your Wedding Confirmation Code in Capital Letters on the "Wedding Confirmation Code Section".

            This is the Wedding Confirmation Code:

            Then, you would need to fill out the information required:

            Step 1: Groom's information
            Step 2: Bride's information
            Step 3: Witnesses information (you can leave skip this information. Click "Next")
            Step 4: Booking Reservation Number & Credit Card information. *** (You will need to enter your confirmation code which is .)

            Once you have finished, click "Send".

            Please let me know once you have confirmed your request so I can check it in my system.

            If you shall require further assistance, please do not hesitate to contact me.

            Warm Regards,

            Gabriela Fernandez
            Sales Wedding Coordinator
            Ocho Rios, Jamaica
            Weddings By Riu
            America's Division
            Email: weddings07@riu.com
            Website: Wedding Packages by Destination. Honeymoon Holidays. Weddings by Riu

            *For all weddings booked at RIU Hotels & Resorts, the wedding couple and 80 percent of the total number of wedding guests must stay at the RIU Hotel where the wedding will be performed. We regret that there can be no exceptions to this RIU policy and ask for your understanding and cooperation.

            ** Prices, days & times for Weddings are subject to change at any time without prior notice.


            misstrae76, I agree now the dream wedding is not just a dream now!!
            July 8, 2011, Couples Sans Souci Ocho Rios, Jamaica

            #6 misstrae76

            misstrae76
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            • 217 posts

              Posted 04 September 2009 - 07:18 AM

              Glad it worked out for you!

              #7 sunstarsmoon

              sunstarsmoon
              • Sr. Member
              • 2,233 posts

                Posted 07 September 2009 - 05:20 PM

                Quote:
                Originally Posted by misstrae76
                Glad it worked out for you!
                So am I lol
                July 8, 2011, Couples Sans Souci Ocho Rios, Jamaica

                #8 Lara

                Lara
                • Jr. Member
                • 179 posts

                  Posted 07 September 2009 - 09:29 PM

                  sunstarmoon, I'm glad it all worked out for you! We had a similar situation, but ended up waiting until our TA was able to get rates for us. Wedding is May 2010, and he couldn't confirm rates/flight info until Aug 2009...We would have loved to give our guests more notice/time to save up but that was the best we were able to do. C'est la vie! In the end, we've gotten the date we wanted (it will also be on our anniversary!) and pretty reasonable rates so all's well that ends well! Glad that stressful part of it is over...

                  #9 sunstarsmoon

                  sunstarsmoon
                  • Sr. Member
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                    Posted 08 September 2009 - 09:52 AM

                    Thanks Lara, who would think that confirming the actually date would be one of the most stressful parts!
                    July 8, 2011, Couples Sans Souci Ocho Rios, Jamaica

                    #10 Mello78

                    Mello78
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                    • 77 posts

                      Posted 09 September 2009 - 12:17 PM

                      I can understand your frustration, same thing happened to me. I am glad everything worked out for you.




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