I received an email responding to my complaint from the Director of Sales...this is what it said:
Is in our best interest to exceed your expectations in your wedding date, thereforeI would like to inform you that we have renew our contract with our vendors / outside service providers, and here is the list of the approved vendors as of today, we will keep you posted any update:
Flowers: Fressia & Glayde
DJ´s: Visual sound & AVI Sound System
Musicians: Mariachi la Diferencia / Trio Caribe±o los selectos
Video: Blue Channel
Photographer: Adventure Photo
Furniture & D©cor: Pending
Our main concern is satisfaction & safety, this is why we have listed our approved vendor list, you will be getting some benefits and most important a responsible and qualify vendor for your important event.
If you have contacted a vendor and it is not listed here, there is 2 ways to solve this, either can renew his/her contract or pay $ 500 US fee for one time visit, please let me know if I can be of further assistant or you may have any question."
Since they didn't specify that we couldn't use Doremixx I did reply and asked if I could pay the $500 for Doremixx or DJ Mannia. I also asked why $500 - I understand their should be some sort to fee to bring in an outside vendor but I'm not sure what the $500 is for??!!
I asked them to send me the websites for the two DJ's they listed - I want to make sure I can get the same services as they had with Doremixx! I think it needs to be an even exchange!! Ya know?
Of course I ended my email with how disappointing it was that Doremixx was no longer on their list - how all of us future brides are very saddened by the news!
I'll let you know when I hear back!
Originally Posted by Missy1
Who is the new dj? I'd like to contact them as well. Is it still the same price?
Quote:Originally Posted by amlambert
Yes, Definitely! I spoke with veronica and complained. My TA also called the manager of sales who was supposed to call the general manager. I would complain as much as possible to get things changed. Its total BS for them to change things at the last minute for people who have already made arrangements. I have emailed the new DJ she said we have to use and he hasn't responded yet.
Quote:Originally Posted by sarcrook
ATTENTION ALL BRIDES...
We should send an email to our WC's and the General Manager regarding the Doremixx news...
Maybe if we swamp them with emails they'll rethink??!! It's worth a shot..right??????????