VERY upset with Bittersweet Wedding designs right now!
Posted 31 August 2009 - 10:36 PM
It has been picked up tonight. You have received your refund in full AND I have paid for your legal wedding flowers on top of that. Not something many vendors would do. I expect that these posts will stop.
Posted 31 August 2009 - 10:59 PM
Posted 31 August 2009 - 11:22 PM
I have taken all of the comments and advice that I've been offered from alot of the brides on here into consideration and have made changes to better my business with the feedback. That's why I come to the forums...to see what to do and what not to do and to change what people don't like about the business. I'm not ashamed if someone offers me criticism. I take it into consideration for the next time around.
I had 1 bride not recieve her flowers because she refused to pay the final balance before shipping (just recently), another that didn't get them in time because Purolator shipped them ground when I paid for air...that was last year, and I ordered her flowers from another vendor near her so that she had flowers for her wedding day. In all of the flowers I've done, I've only had 2 not like the flowers because 1 thought they smelled funny and looked too fake (floramatique), and the other just plain didn't like my work. I have absolutely nothing to hide.
Now, because of all the mess we went through this summer, I did offer refunds to brides. It's even posted above in this post I think. So anyone else that didn't get their flowers, is because they cancelled and have gotten or are getting a refund.
THIS mess though, wasn't my fault. I've been at fault plenty of times for things, but this was out of my hands. But for some reason you don't see that. When you ordered only 2 months before your wedding day, I told you I was busy. And had UPS not screwed up the packaging with the other brides, you WOULD have received them in time. I DID the flowers. So because it takes me more than 5 minutes to email you back, there is no need to post that I'm ignoring you. I understand that you are angry with me. But you have to understand that I have other brides that I have to make sure I can follow through on my commitments with too.
I have apologized over and over, and now have completed the transaction and paid for all of what you wanted. All I'm asking is you stop this nonsense and lift the complaint with Paypal...which now has my account blocked so I can't even send a refund to the other bride who didn't get her flowers because you got them.
Again, I'm sorry you went through this experience. Congratulations and best of health and happiness to you and your new hubby.
Posted 31 August 2009 - 11:30 PM
Thank you for posting this. It is the perfect place to put this stuff, I will rethink my flower concerns.
Posted 01 September 2009 - 12:23 AM
And if you have been refunded, we all have seen what has happened with bittersweet and know that we would be taking a huge risk if we decided to use her, we all have more than enough information to make an informed decision. Continuing to argue with her like this is not beneficial or necessary for anyone but you and her.
I'm not taking sides, I obviously would not use a vendor with this much drama surrounding them. But you gotta at least consider that this is her business, she has to make a living just like the rest of us. Hopefully this has opened her eyes and she sees what needs to be changed and what she needs to warn future brides about concerning possible shipping mistakes. And she says she does more than just create and ship flowers, she may be better when it comes to doing things locally.
Just a thought.
Posted 01 September 2009 - 12:56 AM
Its been nice to see this from the outside. Reading this I would probably never order flowers from Bittersweet, but if I were a vendor I wouldn't want to do any business w/ Glamourina just because of the amount of drama on both sides.
Glamourina I hope you can confirm that you got your refund and then this thread can be done.
Posted 01 September 2009 - 02:28 PM
Posted 10 September 2009 - 04:50 PM
| Originally Posted by barrow |
I need to chime in on this. I am already married a whole month. My wedding was in August and I ordered my stuff from Bitter sweet since May. ofcourse the chic was quick to reply and get my cash, but now that she did not follow through on any of the items i ordered, I asked for my deposit back. She has been giving me the run around. Her e-mail sends an auto-reply that she is out of office. I am done. I am reporting her to the BBB of canada. I am just trying to figure out her zip code. I should have know something was no good when a website does not have an address to the company or a phone number. I am so angry. She was the worst vendor I delt with.
Did you ever get in touch with Bittersweet or get your money back?
Posted 15 September 2009 - 10:09 AM
This is very upsetting and frustrating since such a big deal was made here and the entire time I insisted on receiving the flowers back first before issuing a refund. This is why. It really sucks that UPS screwed up, but I went above and beyond by paying for real flowers. It also really sucks that I've had an overwhelming number of cancellations due to this post..but at the same time an overwhelming number of bookings.
From now on, there are no more refunding of deposits as it originally states in the contract anyway. And once the packages are in the hands of the shipping company, it is out of our control. Please if you would like to order flowers, read the contract first. The link is posted on the first page of the floramatique gallery.
I wish you all the best of happiness and health in your upcoming weddings and new lives with your significant others.
Thank you for your input and advice, and thank you for your continued support.
Posted 15 September 2009 - 10:41 AM
I'm not condoning it if the bride sent you back used flowers, but I do not think it serves as jusitification for saying Bittersweet was right all along and you'll never refund a deposit again. Of course, it doesn't matter what I think - I'm not a customer of yours and the great thing about this forum is that people can gather information and decide for themselves. I just don't think your post helped your cause.
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