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VERY upset with Bittersweet Wedding designs right now!


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#41 bittersweet

bittersweet
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    Posted 31 August 2009 - 10:36 PM

    Actually, it was there on Wednesday the 26th. Today is the 31st...Monday. So it was only there for 5 days, 2 of which were the weekend. So it was only there for 3 business days. I was away decorating for weddings all weekend. The card was not in my mailbox on Thursday. This panic and drama needs to stop. You are now directly affecting my business for a mistake that UPS made.

    It has been picked up tonight. You have received your refund in full AND I have paid for your legal wedding flowers on top of that. Not something many vendors would do. I expect that these posts will stop.

    #42 Glamourina

    Glamourina
    • Jr. Member
    • 198 posts

      Posted 31 August 2009 - 10:59 PM

      I am not the only bride who has not received my flowers from your company. You told me that yourself. On this forum and on the Wedding Bells forum alone there are several complaints about your company. I have never attacked you or your business, I have simply stated what my experience dealing with you has been, and as this is a forum geared toward providing information to other brides, I have done nothing wrong. People on this forum are entitled to know the truth.

      #43 bittersweet

      bittersweet
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      • 44 posts

        Posted 31 August 2009 - 11:22 PM

        I know and understand all of this. I know what the forums are for. But I also know that you send me an email and it seems if I don't respond within 2 minutes, you've come on this forum and posted that you can't get a hold of me and I'm guessing you assume that I've run off with your money or something. Definitely NOT the case.

        I have taken all of the comments and advice that I've been offered from alot of the brides on here into consideration and have made changes to better my business with the feedback. That's why I come to the forums...to see what to do and what not to do and to change what people don't like about the business. I'm not ashamed if someone offers me criticism. I take it into consideration for the next time around.

        I had 1 bride not recieve her flowers because she refused to pay the final balance before shipping (just recently), another that didn't get them in time because Purolator shipped them ground when I paid for air...that was last year, and I ordered her flowers from another vendor near her so that she had flowers for her wedding day. In all of the flowers I've done, I've only had 2 not like the flowers because 1 thought they smelled funny and looked too fake (floramatique), and the other just plain didn't like my work. I have absolutely nothing to hide.

        Now, because of all the mess we went through this summer, I did offer refunds to brides. It's even posted above in this post I think. So anyone else that didn't get their flowers, is because they cancelled and have gotten or are getting a refund.

        THIS mess though, wasn't my fault. I've been at fault plenty of times for things, but this was out of my hands. But for some reason you don't see that. When you ordered only 2 months before your wedding day, I told you I was busy. And had UPS not screwed up the packaging with the other brides, you WOULD have received them in time. I DID the flowers. So because it takes me more than 5 minutes to email you back, there is no need to post that I'm ignoring you. I understand that you are angry with me. But you have to understand that I have other brides that I have to make sure I can follow through on my commitments with too.

        I have apologized over and over, and now have completed the transaction and paid for all of what you wanted. All I'm asking is you stop this nonsense and lift the complaint with Paypal...which now has my account blocked so I can't even send a refund to the other bride who didn't get her flowers because you got them.

        Again, I'm sorry you went through this experience. Congratulations and best of health and happiness to you and your new hubby.

        #44 crazyldy

        crazyldy
        • Jr. Member
        • 174 posts

          Posted 31 August 2009 - 11:30 PM

          Glamourina,
          Thank you for posting this. It is the perfect place to put this stuff, I will rethink my flower concerns.

          #45 *kellis*

          *kellis*
          • Jr. Member
          • 330 posts

            Posted 01 September 2009 - 12:23 AM

            Glamourina, if you haven't been completely refunded yet, I would stop posting on here and start gathering all the information you can so you can make sure you are covered legally. You obviously have more than enough places that bittersweet has given you her written word, even if not in a form of contract, that she would refund you etc. And no offense at all but if you do end up having to take legal action, it might not serve you very well to keep arguing with her over a forum.

            And if you have been refunded, we all have seen what has happened with bittersweet and know that we would be taking a huge risk if we decided to use her, we all have more than enough information to make an informed decision. Continuing to argue with her like this is not beneficial or necessary for anyone but you and her.

            I'm not taking sides, I obviously would not use a vendor with this much drama surrounding them. But you gotta at least consider that this is her business, she has to make a living just like the rest of us. Hopefully this has opened her eyes and she sees what needs to be changed and what she needs to warn future brides about concerning possible shipping mistakes. And she says she does more than just create and ship flowers, she may be better when it comes to doing things locally.

            Just a thought.
            http://davf.daisypath.com/Pw5um7.png
            (Formerly "Future Mrs. Kt Ellis")

            I love being a wife!

            #46 Jacilynda

            Jacilynda
            • Sr. Member
            • 2,777 posts

              Posted 01 September 2009 - 12:56 AM

              Is this over yet? WOW!

              Its been nice to see this from the outside. Reading this I would probably never order flowers from Bittersweet, but if I were a vendor I wouldn't want to do any business w/ Glamourina just because of the amount of drama on both sides.

              Glamourina I hope you can confirm that you got your refund and then this thread can be done.

              #47 barrow

              barrow
              • Newbie
              • 121 posts

                Posted 01 September 2009 - 02:28 PM

                I need to chime in on this. I am already married a whole month. My wedding was in August and I ordered my stuff from Bitter sweet since May. ofcourse the chic was quick to reply and get my cash, but now that she did not follow through on any of the items i ordered, I asked for my deposit back. She has been giving me the run around. Her e-mail sends an auto-reply that she is out of office. I am done. I am reporting her to the BBB of canada. I am just trying to figure out her zip code. I should have know something was no good when a website does not have an address to the company or a phone number. I am so angry. She was the worst vendor I delt with.
                life is too short, live in the moments.

                #48 Scott-Pierre

                Scott-Pierre
                • Jr. Member
                • 456 posts

                  Posted 10 September 2009 - 04:50 PM

                  Quote:
                  Originally Posted by barrow
                  I need to chime in on this. I am already married a whole month. My wedding was in August and I ordered my stuff from Bitter sweet since May. ofcourse the chic was quick to reply and get my cash, but now that she did not follow through on any of the items i ordered, I asked for my deposit back. She has been giving me the run around. Her e-mail sends an auto-reply that she is out of office. I am done. I am reporting her to the BBB of canada. I am just trying to figure out her zip code. I should have know something was no good when a website does not have an address to the company or a phone number. I am so angry. She was the worst vendor I delt with.
                  Barrow-

                  Did you ever get in touch with Bittersweet or get your money back?

                  #49 bittersweet

                  bittersweet
                  • Newbie
                  • 44 posts

                    Posted 15 September 2009 - 10:09 AM

                    I just wanted to post an update here since the OP hasn't. She did get a full refund and I did cover the cost of her real flowers. However, when I opened the box of flowers she sent back, the flowers were used. They were filthy, in all different packaging and the handles had scotch tape wrapped around them?!

                    This is very upsetting and frustrating since such a big deal was made here and the entire time I insisted on receiving the flowers back first before issuing a refund. This is why. It really sucks that UPS screwed up, but I went above and beyond by paying for real flowers. It also really sucks that I've had an overwhelming number of cancellations due to this post..but at the same time an overwhelming number of bookings.

                    From now on, there are no more refunding of deposits as it originally states in the contract anyway. And once the packages are in the hands of the shipping company, it is out of our control. Please if you would like to order flowers, read the contract first. The link is posted on the first page of the floramatique gallery.

                    I wish you all the best of happiness and health in your upcoming weddings and new lives with your significant others.

                    Thank you for your input and advice, and thank you for your continued support.

                    #50 mich999

                    mich999
                    • Jr. Member
                    • 386 posts

                      Posted 15 September 2009 - 10:41 AM

                      I'm sorry Bittersweet, but I find your post surprising. It is your responsibility to make sure the correct flowers are sent to the correct person on time, not UPS - you should employ better business practices. Your post ignores all the circumstances surrounding why you had to rush the flowers to begin with: you didn't finish them on time, the client was not getting responses back to her inquiries wondering where her flowers were as her day approached, and when they were finally sent, they were the wrong flowers! Yet you choose to focus the blame on UPS and then use the assertion that the flowers came back not in the same condition that you sent them as a reason to warn all brides that if they do business with you, you expect THEM to abide by the contract and never expect a refund no matter how unprofessional your actions, when you have already made it clear from multiple posts by other brides that you do not deliver flowers on time and do not respond quickly to brides panicking about whether they receive their flowers.

                      I'm not condoning it if the bride sent you back used flowers, but I do not think it serves as jusitification for saying Bittersweet was right all along and you'll never refund a deposit again. Of course, it doesn't matter what I think - I'm not a customer of yours and the great thing about this forum is that people can gather information and decide for themselves. I just don't think your post helped your cause.




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