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RIU Palace; when should I expect email from planner?


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#1 cabobride6/22

cabobride6/22
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  • 19 posts

    Posted 04 April 2009 - 12:31 AM

    Hi,

    I am getting married June 22, 2009 and am wondering when I should expect an email from a wedding planner at RIU. I have been corresponding wit Paola with questions, but haven't received any info from her yet? What choices will I make before I go? Do I need to contact the photographer? Any info is appreciated.

    Thanks,
    Brandi

    #2 BBW

    BBW
    • Newbie
    • 54 posts

      Posted 04 April 2009 - 01:24 AM

      Hi Brandi

      Although there's some post like this one, you could give her a day or two for answering your emails, since RIU is a very solicited resort for weddings and she has a lot of emails to answer.
      About the photographer, they have their own photog that has an exclusive contract with them, and many brides have found this to be a not so good call on RIU's side, but I've worked with Mango Productions and they're really good at what they do, so you can be at ease on that matter.

      If you need any other vendors, there are plenty of us around here and the brides on the forum can help you with feedback and info on them.

      Happy planning

      #3 melinda234

      melinda234
      • Newbie
      • 37 posts

        Posted 04 April 2009 - 08:05 AM

        Oh Brandi, you should contact Daniella!! I am getting married on June 25, 2009 6pm, well supposed to!!!!!! I emailed her this week and got a response yesterday that she DID NOT have MY WEDDING CONFIRMED! Mind you, I have all the emails stating confirmation, her services, prices, ect! So we will see what come of this. I forwarded her all of those email and told her she needs to look it all over. She was so rude to advise me to the reservation line of the hotel, not look into it herself! I am soooooooooo mad! Hopefully it gets better.
        Has anyone else had this problem?

        Brandi, send them an email now!! I will be arriving on the 22nd and staying through July 2 at the RIU palace, maybe we can meet up!
        Melinda

        #4 Jeremy Herman PhotoVideo

        Jeremy Herman PhotoVideo
        • Jr. Member
        • 249 posts

          Posted 04 April 2009 - 01:33 PM

          The Riu is a big hotel, they do a lot of weddings, and they impose a lot of "rules"to their clients (shouldn't it be the opposite?), their reputation and quality standards are, in my opinion, getting lower...

          #5 cabobride6/22

          cabobride6/22
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          • 19 posts

            Posted 04 April 2009 - 02:32 PM

            Thank you for the advice! I just emailed Daniela, hopefully she has my reservation!!

            #6 Peaches2010

            Peaches2010
            • Newbie
            • 42 posts

              Posted 05 April 2009 - 01:17 AM

              I've read mixed reviews about the WC and the Riu...mostly I've been advised to be very organized and to not expect a lot from the WC... I can't believe she didn't have your wedding confirmation info!!! I'm sure this will all get resolved! Good luck!

              #7 Monkbridetobe

              Monkbridetobe
              • Newbie
              • 49 posts

                Posted 06 April 2009 - 05:36 PM

                Doest anybody have an email address, all I have sent to is weddings@riu.com and I am still waiting for a confirmation

                #8 cabobride6/22

                cabobride6/22
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                • 19 posts

                  Posted 06 April 2009 - 07:37 PM

                  Ahhh! Daniela has my wedding confirmed for June 12!! We won't even arrive in Mexico until the 16th, I hope it is a clerical error I am waiting for another email back from her. Thanks for the info Melinda234, I am sure we will run into each other on the beach!

                  Brandi

                  #9 melinda234

                  melinda234
                  • Newbie
                  • 37 posts

                    Posted 07 April 2009 - 09:40 AM

                    Brandi, I am getting a little worried myself! I did get an email back stating that they did have another wedding that they ha confirmed in that spot, but the would cancel it. How sad for the other bride! She will get it straight. What are you doing for center pieces, flowers, arch, welcome greeting? I am just trying to get everything together!

                    Also, the email address to the RIU palace is: weddings.loscabos@riu.com or weddings01@riu.com. Send your email to BOTH and SAVE all email transactions.

                    Melinda

                    #10 Monkbridetobe

                    Monkbridetobe
                    • Newbie
                    • 49 posts

                      Posted 07 April 2009 - 09:59 AM

                      thanks!! will do, a bit worried now though




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