I see a lot of brides on here are looking at ordering dresses from Babyonline and are looking for feedback from other brides.
I ordered a dress on August 15th and I can honestly say I was so happy with the communication with Babyonline and was able to outline changes I wanted and request pictures before shipping in case I wanted to make alterations.
Pictures were supposed to arrive within 15 days but on day 17 I logged in and found the status of my order set to "ready for shipment" (or something like that). I was a bit freaked and mailed them and was happy that they emailed me back so quickly saying they still had dress and would email pics.
Anyways a few days later I got a few crappy looking pics with an email saying "sorry our camera is having problems". Long story short - I could not see a full clear picture of the dress, either from front or back, so emailed them back explicity stating the pictures I wanted to see (full front, full back, the train, the bust, the neckline, interior boning ......). In addition the pictures they sent were the dress on a hangar so I asked them to put it on a mannequin per advice of another bride on here, and they replied saying NO the dress is too small for a mannequin. Now, I am no big person, but I'm not so teeney tiny that they can't get the dress on a mannequin. Last Friday they sent an email back stating that they dress was gone back to storage and they would send me pictures on Monday, then I got an email Monday stating their camera was having issues and they would send the pictures Tuesday. I was flying from ireland to US yesterday so obviously was offline all day yesterday, but checked last night and found some more pictures (see below), and a status that my dress had SHIPPED!!!!!!!!
I am not happy at all, and right now I would not recommend using them. Yes their responses are quick and good, but what use is that if you are not getting what you want? I feel like I am asking them the same questions over and over. I've asked 3 times now for pictures of the train, to remove the flowers and just add beading to the empire waist line, but they just seem to not listen. Now that it has shipped I'm not sure what by options are with regards a refund?
Original dress, pictures posted directly on their website :
FIRST SET OF PICTURES RECEIVED FROM BABYONLINE :
PICTURES I RECEIVED YESTERDAY :
So whilst I don't think the dress looks like the original (was expecting a lot more lace), I think it's still nice, but I am concerned that I have ni pictures on a mannequin which would give me a clearer picture of the shape, concerned that I have asked repeatedly for no flowers, and concerned that they claim it has shipped. I am hoping this is a mistake so sent them the below email last night (no response as of this morning) :
Thank you for the additional photos.
We had however discussed from the very start that I did NOT want flowers on the band and instead wanted cystals/beads (see original mail). Can this be changed?
Also I really need to see the dress on a mannequin to get a good sense of the shape. Yes I am a small size, but not small enough that the dress would not fit on a mannequin! Can you please place the dress on a mannequin and send pictures?
In addition, I still have not seen pictures of the train, which I have already requested.
I am concerned that the left and the right bust look like different sizes, but this could be the angle, so if you place on a mannequin this could help.
Am also a little worried that the area just below the bust seems much wider than the waist and hips - which is totally unnatural!! Again, having the dress on a mannequin would really help.
Will the corset on the back have an insert so you will not see my back?
Babyonline, Please do NOT ship this dress yet. My initial correspondence with you was very good, but unfortunately has not been so good since. I really wish to write a good review so I hope we can work together to get the dress I need.
Thanks so much,
Will keep you updated of any progress!!