Why i will not be getting married at the valentin maya
Posted 08 January 2009 - 02:38 PM
First let me start by saying the Valentin Maya resort is GORGEOUS!!!!! you will not be disapointed! The service was the best (by most) Rooms are beautiful, and very clean. The resort itself is well maintained, and breath-taking (perfect for wedding photos) The only thing the resort was missing, was none of the water features were working? Not sure why?
Ok now the bad! I figured that while I was there I would make an appointment with the wedding coordinator. I was hoping for a little tour see Ceremony sites, honeymoon suite, And I also thought I could get a few questions answered. Lupita(guadaluppe sp?)(same person) blew me off, not once but twice.
The first time I talked to her on the phone (while in the lobby), and I explained that I was considering having my wedding there, and that I would like to meet with her to ask her a few qustions etc... She quickly replied "the wedding package info is on our website" After a moment of silence I replied " I have some questions that arent provided on the website" again silence.... then she says " well I am far too busy right now, you need to make an appointment" ok understandable, so she books a day, and time, and I leave it at that!
I showed up for my appointment, the concierge calls her, and tells her i was waiting for her, and she makes him ask if I had an appointment? ummmmm ya you choose the day, and time! So finally she comes out of her office, and honestly she was very nice, but you could tell she didnt want to waste her time with me. I asked her a couple of questions (can you have a private reception?, location's of ceremony?, decorations?) but after getting responses like "information is on the website", Ya there are some decorations, or ya ceremony is held on beach. I gave up! She took my email address and told me she would email me the 2008 wedding prices from off the website. Obviously I never recieved that either.
Not only was she not answering my questions she never once asked me any questions!!! Wouldnt she want to know how many people I was bringing, or when I was planning on coming down? Or how about intead of answering with a quick 'yes' when i asked about private receptions, she could have told me my different location options!
I left very frustrated, and quite upset!!!!
My fiance went down the next morning (while I was still asleep)to speak to a manager, and he was very appologetic, and brought down the 'other' coordinator (cant remember her name) He said that she was way more accomidating, and offered to show us around. But Lupita had made me feel so horrible about wasting her time, I had decided on not getting married at the Valentin anymore.
Im not sure if my expectations were unrealistic? Maybe this is how all wedding coordinators are at every Mexican resort?, but I was NOT IMPRESSED!
Either way I expected more from the resort "wedding co-ordinator"
Good luck to you all, if you have any questions, or if you want some pictures of the resort.... let me know! I am more that willing to help.
Unlike what Lupita would say.... "Information is on the website"[/B]
Posted 08 January 2009 - 02:51 PM
I don't think it is acceptable to be rude and I'm not making excuses for her at all, but from being on this site it seems that Resort WCs pretty much focus all their time and efforts on the weddings within a month or two and the rest, will have to wait until it is their month.
Good luck with your planning!
Posted 08 January 2009 - 03:01 PM
Posted 08 January 2009 - 03:05 PM
Posted 08 January 2009 - 03:10 PM
Posted 08 January 2009 - 03:58 PM
Posted 09 January 2009 - 04:48 PM
There are SO many wonderful resorts though. You will find the perfect one for you!
Posted 09 January 2009 - 05:40 PM
Posted 10 January 2009 - 12:47 PM
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