Just returned from our week at Dreams. Will write a longer review in the near future but wanted to write you all a quick summary.
Resort is beautiful and the food is great. I had 20 people down with me and we all raved about the food options. I will let you know the food is gourmet at most of the restaurants and can be very rich. We all faced a few minor stomach issues but I believe it came from over-eating and drinking.
Natalia and Nayeli were my contacts and I thought they were great!! Natalia made me feel very comfortable and had everything in order for the first meeting. I sadly had rain the day of the wedding (the only day the rain stuck around!!) she waited until the last minute as per my request until I had to change my beach location to the chapel. In the end I believe the chapel was the better choice for me as it made it feel more intimate. So do not worry as they know what they are doing!!
Flowers were incredible! We used the resort photographer and he was really good. We were able to get our photos right away and picked more then the 36 in our package. I would say the photos were not as sharp as you are going to get with other photographers but I was more then happy with the photos he produced. He was really good at posing us just right for that special shot.
One con we had was the customer service from the hotel. My husband went back to the room one night to change and found our front door wide open as well as the patio door unlocked. It seems a maid came in for turn down service and did not close the door. Of course we were freaking out as we had a lot of stuff in there and anyone could have walked in. The way they first handled this situation was horrible. No apology and a run around for us to get some answers. My husband had to talk to numerous people to finally get some respect from the head concierge. We can understand that mistakes like this happen and were not looking for freebies or anything but we at least wanted an apology and a proper way to handle us being so upset. I will say in the end they offered us a 2 night refund and 3 extra nights on a return visit and plenty of apologies in the end. I guess we just expected more from the hotel staff when dealing with this situation.
In the end the trip was really great. We all had a wonderful time and enjoyed the beaches and pools. The wedding day went well despite the bad weather and I have walked away happy and with great memories.
Let me know if you have any questions I can help with and I will post some photos and a full review soon!