I am soooo frustrated it's ridiculous. I'm getting married in less than a month and I sent in the form they require you to fill out (details on ceremony, cocktail hour, reception, menu, flowers, cake, etc).
All I know is that I should have booked at ANY other Dreams Resort than Tulum. It is ABSURD. It's too late for me to do anything now, but once I get back and write a review, I will make sure it is clear to future brides that they don't give a shite about us, it's all about the almighty dollar. $$$$$
I'm bringing in 75+ guests. You would think they'd cater to me somewhat. Instead it's "No we can't do that". "Yes, we can do that but it will be another $300 or $25/pp", and other lame excuses.
If I don't have a cocktail hour, why can't you credit that money ($25 x 20 people covered in Ultimate package) to the dinner reception.
And instead of cocktail hour I told her me and my guests will just sit around the lobby bar. And she said we CAN'T do that!! What the hell are you talking about? We are paying to drink and eat whenever we want at an all-inclusive resort. Who cares if we are all together at the same time waiting for our private event to begin? We are just sitting around a bar ordering our own drinks.
Why is the buffet menu the same price as the sit down menu, even though we will clearly have less servers and plates and what not. I really have to spend $55/pp for a BUFFET?!
We get centerpieces (2 of them) with the ultimate package. I asked for the ceremony centerpiece to be flowers on the side of the archway. With a little bit of white tulle. "Oh, that's not provided in your package. That will be $260". I could have sworn previous brides said white tulle was standard and they were fine putting the flowers on the sides. Nothing crazy. Like the size of my bouquet (roses). How is that worth $260?
I really wish it was possible to transfer the wedding and our guests to Dreams Riveria Cancun at this time. You read the current reviews and they bend over backwards for you there, they will transfer services, waive some items. But not Dreams Tulum...do NOT trust past reviews. You WILL PAY FOR EVERYTHING!! And I'm not saying I shouldn't pay for wedding details. Believe me, they are getting quite a fair share of money. But when they want another $3/pp to put bows on chairs, and $300 to add table runners and tequila bottles (that I already paid for) to the table as my centerpieces, and won't transfer food for food...well it starts to really grate on you. I just expected if I'm bringing YOUR resort another 75 people that you would try to make me somewhat happy. Is the $300 really gonna kill you to waive? You are getting way more than that from each one of my guests.
Sorry to vent, but I HAD to. And I'm sure we'll still have a lovely wedding. But I just want to make it clear that if think they will transfer a service or not try to take more money from you, think again. I don't even want to think what happens if they try to stop my DJ at 9-9:30, who is paid to play for one more hour. Imagine, $15/pp x 75 more people just to dance for one more hour! This is ridiculous....
Just don't book your wedding at Dreams Tulum based off the first 100-200 pages of this thread. Really read the last 100 pages or so and see the current theme. Hindsight.
P.S. I'm not trying to scare brides already booked, our weddings will be fabulous. I just want everyone to know what they are getting into. Stick to the wedding guide 100% and don't expect them to waver whatsoever on anything. Maybe that was my mistake..