| Originally Posted by amesharpe |
No I know, you're right. It's just so hard to keep track of everything lately
Questionable action by TA
Posted 18 July 2008 - 05:17 PM
Posted 18 July 2008 - 05:28 PM
Posted 18 July 2008 - 10:03 PM
I'm going to get a backbone and send my TA and email (so I have everything in writing) What should I be worried about? I have over 22 rooms booked so far. With the wedding and all the extras I've ordered...that's a good hunk o change for the resort and the TA. I should get better service.
You guys are the best. I'm so glad I found this site
Posted 18 July 2008 - 11:17 PM
boy if i could charge $40 per change i would be RICH...i had one guest make 6 different changes in 2 months....she went from single, to double occupancy (her and bf) to single, back to double (i guess they got back together), to single, to double (with a new guy), then double but stay longer with new guy....
my problem with this situation is that she made the changes and just assumed you would pay her change fee...
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Posted 19 July 2008 - 12:11 AM
Posted 19 July 2008 - 12:15 AM
| Originally Posted by Jacilynda |
did you sign anything? Alot of time its in the fine print about changing or upgrading you... and technically most businesses have policies where if you give someone your credit information to use on file they can charge you like that. I would recommend if you ever give your cc info our or debit to advise its for one time use and not to remain on file or they have authority to use it again
No, we didn't sign anything yet. But i'm sure you are correct. Maybe our deposit counted as authorization. We've worked it out and there will be no charge. it was just a shock. The resort can drop their rates a zillion times before we arrive. Those charges really could have racked up
Posted 19 July 2008 - 12:17 AM
Posted 19 July 2008 - 12:46 AM
I'm trying to figure out what her reasoning was as overall you only "saved" a few bucks, less than $20 with the fees!
I never make changes without authorization- in writing -from my clients. It makes sure that there aren't any misunderstandings on either of our parts and all fees, if applicable, are disclosed.
Sounds like she was trying to be helpful and was zealous about it without fully thinking about her actions and the consequences. She offered to make good her error so that's great but I would clarify that you need her to ask before in the future for any changes -especially if they carry a fee!
You can also get third party travel insurance- won't cover price drops but it will cover a host of other things that can go wrong!
I'd keep it congenial-she admitted her mistake and made good on it and isn't charging you anything extra.
As far as the upgrade goes- it may or may not happen, all depends on availability, how many are getting married that week ect! I always write a VIP letter to the manager for all of my clients-sometimes they get amazing upgrades and extras, sometimes a gift or upgrade and sometimes nada.
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