Questionable action by TA
Posted 18 July 2008 - 04:53 PM
We are using a TA to book everyone's trip who will be travelling for our wedding. We booked our trips back in March without travel insurance (stupid idea I'm now well aware of). Since then the room prices have come down in price significantly twice. My TA took it upon herself to rebook our rooms each time there was a price change which cost us $180! ($45 per person per change) without calling first.
I only found out about the price change through a friend of mine who booked with travel insurance. They received a letter from the TA notifying them of the price change.
Still not knowing that $180 was taken out of my deposit, I called my TA to inquire about the price change and the possiblilty of just upgrading the room instead of having a lesser balance due.
This is what I received from her
"Well this is where it is confusing, cause I didn't know you were upgrading and I "captured" the savings 2 times for you, so technically you don't have the same deposit... sort of my fault, cause I didn't explain it very good originally and I wanted you to have the lower price, so I just did it... You originally were booked at 1822.00 per person, then I got it lower at 1748.00 per person and now it is 1625.00 per person..... I feel bad about that - so I will make the change fee - 180.00 total good for you guys at the end OK? I thought I was doing you a favor by making it lower but didn't realize at the time, it would have just been better and cheaper to upgrade!!!"
I was speechless and still haven't responded. I'm I wrong for being upset?
I have no idea how to respond without freaking out.
Any insights ladies?
Posted 18 July 2008 - 04:57 PM
so can you not upgrade now?
Posted 18 July 2008 - 05:02 PM
Every little penny counts now that we're getting to the home stretch.
Posted 18 July 2008 - 05:04 PM
Posted 18 July 2008 - 05:10 PM
Maybe one of the TA's on here can chime in...
You have reason to be angry - absolutely.
Posted 18 July 2008 - 05:11 PM
Posted 18 July 2008 - 05:12 PM
I just need to figure out how to nicely explain to the TA that I didn't authorize it so I'm not paying for it.
Wouldn't you know it though she's a friend of my FI's family so I have to be nice. I would love to go "BRIDEZILLA" on her you know what
Posted 18 July 2008 - 05:14 PM
Posted 18 July 2008 - 05:15 PM
| Originally Posted by Hartyt509 |
Yeah I wouldn't have been happy either but she has obviously realised her mistake which is why she has agreed to sort out the $180 for you. I would have initially been annoyed but as she's made it right i'd let it go
Posted 18 July 2008 - 05:16 PM
| Originally Posted by amesharpe |
I feel bad about that - so I will make the change fee - 180.00 total good for you guys at the end OK?
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