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Josh: Welcome to SkinStore, how may I help you?
you: Hi, this is in regards to order # 1990035 . Yesterday I spoke with a representative (both online and over the phone)
you: in regards to the Clairisonic brush that I ordered.
Josh: please hold
Josh: how may I help you
you: I was not aware that the pink version had sold out, so he canceled that order and placed a second order for the white version that he said was in stock. He waived the second shipping charge (I had paid to upgrade to FedEx 2 Day shipping) and told me that the product would be shipped yesterday and I would receive it Thurs. I have yet to receive a confirmation shipping order. If the order has not yet shipped I would just like to cancel this order and go purchase the item at the store.
Josh: plese hold
Josh: do you have your order number or email
Josh: please holdd
Josh: I am sorry that one went on backorder as well. With the sale those items do go really quick. I just spoke with our buyer and the item should be in this week. I am very sorry for the inconvenience this has caused you
you: I would just like to cancel the order
Josh: If you would like I cancel I will, however we should have it shipped this week. I would also be happy to refund your shipping from the first order.
you: do you have any idea what day it would ship? is there a chance of them running out again?
Josh: We have have enough to cover your order
you: so it will ship for sure by friday then? yesterday the guy told me it would be 5-7 days before they would ship
Josh: The manufacture told us they were sending a rush delivery. I am guessing worse case would be Monday, and we have you for 2 day shipping
you: Ok, just refund the last shipping order and I'll keep this order. If I don't get confirmation by then I will cancel.
Josh: okay your shipping had been refunded per your request. I am very sorry the inconvenience,
Grrrrr! I guess word of advice - DO NOT BUY from this place during a sale if it's a hot ticket item!