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Don't book your wedding through RIU PALACE!!!!


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#11 verrow23

verrow23
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    Posted 23 June 2008 - 12:23 PM

    I'm so sorry you're dealing with this bull so close to your wedding day!
    I knew he was the man I would marry as soon as we met...

    #12 happyone

    happyone
    • Jr. Member
    • 223 posts

      Posted 23 June 2008 - 01:23 PM

      That coordinator sounds awful! I just read the other review that Tammy posted and I want to smack that lady in her face. Sorry, but what a wench.

      #13 Jackie

      Jackie
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        Posted 23 June 2008 - 05:17 PM

        Wow what a crazy situation to be in so close to the wedding date.
        Hopefully now that you have an outside WC you wont have to deal with anymore BS.
        My Dreams Cabo Wedding Review
        http://bestdestinati...om/forum/t22576

        #14 Sophia's Mom

        Sophia's Mom
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          Posted 24 June 2008 - 12:51 PM

          Quote:
          Originally Posted by Dez921714
          Wow, I can't beliece they did that to you! That's complete BS!!!!

          Did you have other guests staying there? were they able to get a refund and book at the new resort?
          We had one other couple staying there, and we were both able to get a full refund and are both now booked at the new hotel.

          #15 Jen_S

          Jen_S
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            Posted 24 June 2008 - 02:42 PM

            I am so sorry to hear you had to go through that, well I hope the new resort gives you the wedding of your dreams!
            Our Honeymoon In Ireland!!

            #16 nicole.gia

            nicole.gia
            • Jr. Member
            • 318 posts

              Posted 24 June 2008 - 04:10 PM

              I am so sorry that you had to go through all of that. I am glad you found a WC to help you at your new venue. Thanks for such an honest post - I will surely cross RIU off of my list.

              #17 Copita

              Copita
              • Member
              • 979 posts

                Posted 24 June 2008 - 04:27 PM

                OMGOSH. I don't even know where to begin.

                This is TOTALLY ASSY on their part!
                How in the hell are they going to CANCEL your wedding AND charge you a frogging fee of $350 for a judge you weren't even going to USE in the first place??!!!!!!!!!!!!

                Did you still pay the $350 I wouldn't have!

                I am SO glad you found someone else eto work with.

                If I were you, I would put them on blast and email their hotel general manager, ceo, everyone and tell them taht that is completely unacceptable. COMPLETELY.

                I am so sorry, again but SO happy you found another great place to go.

                THANK GOODNESS FOR TRAVEL INSURANCE!

                #18 Sophia's Mom

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                  Posted 25 June 2008 - 09:25 AM

                  Quote:
                  Originally Posted by cmmdee
                  OMGOSH. I don't even know where to begin.

                  This is TOTALLY ASSY on their part!
                  How in the hell are they going to CANCEL your wedding AND charge you a frogging fee of $350 for a judge you weren't even going to USE in the first place??!!!!!!!!!!!!

                  Did you still pay the $350 I wouldn't have!

                  I am SO glad you found someone else eto work with.

                  If I were you, I would put them on blast and email their hotel general manager, ceo, everyone and tell them taht that is completely unacceptable. COMPLETELY.

                  I am so sorry, again but SO happy you found another great place to go.

                  THANK GOODNESS FOR TRAVEL INSURANCE!

                  I haven't been charged the $350 for the judge yet; but I did call my credit card company and told them that I have not authorized any charges by the RIU. They made a note of it in their computer so even if they try they shouldn't be able to charge me!!

                  #19 Sandra E.

                  Sandra E.
                  • Sr. Member
                  • 2,183 posts

                    Posted 25 June 2008 - 09:31 AM

                    Wow! I'm so sorry to hear that, I can't believe they treated you like that. I'm glad you changed hotel and location. Daniella sounds like a nightmare.

                    #20 BEACHBRIDEMA

                    BEACHBRIDEMA
                    • Sr. Member
                    • 3,491 posts

                      Posted 25 June 2008 - 09:39 AM

                      Wow I am sorry you went through all this. I was one of the lucky Riu brides, I had no issues and everything went over smoothy and perfectly. I had a different coordinator and I think the new WC Daniella is causing a lot of the problems. I am glad you were able to work something out with a different hotel. All the best!
                      Sarah
                      <a href="http://s162.photobuc...entation2-2.jpg" target="_blank"><img src="http://i162.photobuc...entation2-2.jpg" border="0" alt="Photobucket"></a>Wedding slideshow: http://www.juancarlo...com/sarah18/...




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