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Moon Palace 2008 & 2009 Brides - POST HERE!


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#1301 nibsmom

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    Posted 07 December 2008 - 09:31 PM

    Hmm...well, I for one, want to wear my dress as long as I can...cause it makes me feel pretty! LOL! I guess it depends on how hot I get. If I get really hot, I'll probably take it off before going dancing!

    #1302 ErikDaGenErik

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      Posted 08 December 2008 - 03:26 AM

      i'll wear my wedding dress at the disco depending on how i feel after the reception. i'm bringing mutiple white dresses to Cancun so i could look bridal all week =)

      We're planning on doing the snorkeling tour to Isla Mujeres as part of our group tour. the uncles and aunts will be off to Chichen Itza while the cousins and younger crowd are also doing the zip line and atv. fun!

      thank goodness excursions are included! hooray for Moon Palace!

      #1303 McCheng

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        Posted 08 December 2008 - 09:07 AM

        Hi All,

        I leave on Fri for my wedding on Mon at MP. Lots of little details still to sort out--could barely sleep last night! But my question is about the airport transfer. I'm told it's $23 per person RT, but for a family of 5 that adds up and a cab would be cheaper. A friend of mine said that coming out of the airport is a bit chaotic and it's eaiser/safer to have the hotel transfer set up. Any thoughts?

        Thanks!

        #1304 vgirl17

        vgirl17
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        • Wedding Date:April 24, 2010
        • Wedding Location:Moon Palace Golf & Spa Resort, Cancun, Mexico
        • LocationVacaville, CA

        Posted 08 December 2008 - 05:27 PM

        Quote:
        Originally Posted by McCheng
        Hi All,

        I leave on Fri for my wedding on Mon at MP. Lots of little details still to sort out--could barely sleep last night! But my question is about the airport transfer. I'm told it's $23 per person RT, but for a family of 5 that adds up and a cab would be cheaper. A friend of mine said that coming out of the airport is a bit chaotic and it's eaiser/safer to have the hotel transfer set up. Any thoughts?

        Thanks!
        Congratulations and good luck! I'm sure the wedding will go perfectly. You should be fine taking a taxi. There should be a lot of them outside along with the hotel vans. And just as an FYI - There will also be a lot of people ready and waiting to help you with your luggage but just know that they are expecting a tip of course. They can be very pushy and just about take the luggage out of your hand to put on their cart. Other than that you'll have a great time so don't worry about anything :)

        #1305 nibsmom

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          Posted 08 December 2008 - 09:51 PM

          Hmm...my TA worked the airport transfer into the nightly rate...so I have no idea how which would be better! I bet a taxi would be fine though, for those comfortable doing that. I know some people who don't travel a lot may want the knowledge that someone will be there waiting for them though to make them feel more secure.

          I guess it's just up to your guests! Good luck!!

          #1306 nibsmom

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            Posted 08 December 2008 - 09:56 PM

            Anndddd...in a second post...

            Okay, I'm not really sure what to do about this.

            Four weeks ago, I was assigned an on site WC. I emailed her several times, and never got a response. Finally last Tuesday, I called the Moon Palace, only to find out she's been on vacation and won't be back for at least another two or three weeks. I left my contact information and questions with the woman on the phone, and she said someone would contact me shortly.

            No one has called or emailed me. It's now been another week. I'm getting really mad, and I'm beginning to wonder if maybe I should switch resorts if this is how it's going to be the whole time. If I can't get answers to my questions about really important things like my apostille documents, how am I going to get an answer to littler questions about receptions and all that??

            I'm not really sure what to do...should I call again and complain? I don't want to be a bridezilla. I just really want SOMEONE....ANYONE...to answer my questions!!!!

            #1307 DWandMJ

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              Posted 08 December 2008 - 10:32 PM

              Quote:
              Originally Posted by nibsmom
              Anndddd...in a second post...

              Okay, I'm not really sure what to do about this.

              Four weeks ago, I was assigned an on site WC. I emailed her several times, and never got a response. Finally last Tuesday, I called the Moon Palace, only to find out she's been on vacation and won't be back for at least another two or three weeks. I left my contact information and questions with the woman on the phone, and she said someone would contact me shortly.

              No one has called or emailed me. It's now been another week. I'm getting really mad, and I'm beginning to wonder if maybe I should switch resorts if this is how it's going to be the whole time. If I can't get answers to my questions about really important things like my apostille documents, how am I going to get an answer to littler questions about receptions and all that??

              I'm not really sure what to do...should I call again and complain? I don't want to be a bridezilla. I just really want SOMEONE....ANYONE...to answer my questions!!!!

              Have you tried contacting your Sales Coordinator in Miami?
              Or sending a message to your WC immediate supervisor? In her absence, you should be able to contact the supervisor, express your frustrations, and get some answers. No need to go all out and change venues, especially if any of your guests have already begun booking.
              Also, have you tried sending an email to another coordinator at the resort? I did that (not knowing who my assigned one was) and the gal I contacted offered to adopt me into her case load.

              #1308 cutierosie

              cutierosie
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                Posted 08 December 2008 - 10:58 PM

                Hi all,

                For those of you still waiting to hear about what the cost of lighting is for outside receptions, the cost is $150.00 in addition to the DJ/music equipment. HOWEVER, the outside area DOES have lighting, the additional lighting is if you want light directed towards the dance floor etc...

                #1309 nibsmom

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                  Posted 09 December 2008 - 02:56 AM

                  Marie, good suggestions!

                  I don't know who Kalena's direct supervisor is...so maybe I will try to email the woman I was talking with in Miami again and see if she can hook me up with someone else. Thanks!!!

                  #1310 nibsmom

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                    Posted 09 December 2008 - 02:56 AM

                    Marie, good suggestions!

                    I don't know who Kalena's direct supervisor is...so maybe I will try to email the woman I was talking with in Miami again and see if she can hook me up with someone else. Thanks!!!




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